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I recently bought a refurbished Dell Latitude E6440 with Windows 7. The laptop speakers play sound, but when I plug a device into the audio jack, it is ignored and it continues to use the laptop speakers.
When I plug in headphones or external speakers to the audio jack, there is a notification that pops up saying “You just plugged a device into the audio jack”, so clearly the jack recognizes that something is plugged in. When I unplug the device, I similarly get a message “You just unplugged a device from the audio jack”.
When I go into Realtek HD Audio Manager, I see that under the “Analog” heading on the right, the “Front panel” indicator lights up green when I have a device plugged in, and greys out when I unplug the device. However, the menu under “speaker configuration” is greyed out, as is the “set default device” menu. If I press the play button to test the speakers, I hear sound come out of the laptop speakers, regardless of whether an external device is connected. I’ve also gone to the “Device advanced settings” and tried both of the options under “Playback device” - “Mute the rear output device when a front headphone plugged in” or “Make front and rear output devices playback two different audio streams simultaneously”. Again, regardless of which is selected, sound only comes out of the laptop speakers.
I’ve tried updating the Realtek HD audio drivers, but it seems that they are up to date.
If I go into “Sound” in Control Panel, under “Playback” I see two devices listed, “Speakers/Headphones” (which is listed as the default device), and “Headphone” (which says “not plugged in”). This is the same regardless of whether a device is actually plugged into the audio jack. It appears that “Speakers/Headphones” is for the front jack and “Headphone” is for the non-existent rear jack.
I also tried disabling audio in BIOS, restarting, then re-enabling audio, as I came across someone with a similar problem who said that this fixed it, but no such luck for me.
Any suggestions? Does it seem that this is a hardware issue? Thanks.
When I plug in headphones or external speakers to the audio jack, there is a notification that pops up saying “You just plugged a device into the audio jack”, so clearly the jack recognizes that something is plugged in. When I unplug the device, I similarly get a message “You just unplugged a device from the audio jack”.
When I go into Realtek HD Audio Manager, I see that under the “Analog” heading on the right, the “Front panel” indicator lights up green when I have a device plugged in, and greys out when I unplug the device. However, the menu under “speaker configuration” is greyed out, as is the “set default device” menu. If I press the play button to test the speakers, I hear sound come out of the laptop speakers, regardless of whether an external device is connected. I’ve also gone to the “Device advanced settings” and tried both of the options under “Playback device” - “Mute the rear output device when a front headphone plugged in” or “Make front and rear output devices playback two different audio streams simultaneously”. Again, regardless of which is selected, sound only comes out of the laptop speakers.
I’ve tried updating the Realtek HD audio drivers, but it seems that they are up to date.
If I go into “Sound” in Control Panel, under “Playback” I see two devices listed, “Speakers/Headphones” (which is listed as the default device), and “Headphone” (which says “not plugged in”). This is the same regardless of whether a device is actually plugged into the audio jack. It appears that “Speakers/Headphones” is for the front jack and “Headphone” is for the non-existent rear jack.
I also tried disabling audio in BIOS, restarting, then re-enabling audio, as I came across someone with a similar problem who said that this fixed it, but no such luck for me.
Any suggestions? Does it seem that this is a hardware issue? Thanks.
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