Windows 7 won't boot

[Ellerina]

Hi everyone,

I’m currently havining an issue with my laptop and any help would be much appreciated because I really need my laptop up and running asap.

Yesterday I was watching a movie and laptop randomely rebooted. It went on a blue screen after that and rebooted again. It’s stuck on the Windows start screen. I tried all of the safe modes available but it doesn’t work. It starts loading files and then reboots. I also tried the last good configuration but a blue screen appears saying there was a problem with loading Windows. When rebooted again it is stuck on the Windows start screen again.

I don’t have a Windows 7 DVD or a repair CD and am really running out of options here. Any help to get my laptop up and running would be much much much appreciated or at least if there is anything I can do to at least back up all of my information on the computer and then reinstall Windows again because I really can’t lose all of the files.

Thank you so much for you help

[veeg]

Hello

Please provide us with your laptop spec’s,model name .model number.

@phillpower2 @Bruce @Rustys

[Ellerina]

My laptop is an ASUS X Series X540NA-GQ052T ,Intel Quad-Core Pentium N4200 Processor (2M Cache, up to 2.5 GHz), Internal Memory: 4 GBDDR3L 1600 MHz SDRAM

[Rustys]

When was the last time the dust was blown out the the system?

Sounds like it may be a heat related issue.

Get some cans of compressed air and blow the system clean. Make sure the system is powered off and unplugged. Remove the battery if a laptop if the battery can be removed.

Read the instruction on the can. Spray in short burst and when the can start to feel cool to the touch switch to a different can. After they warm up to room temp they work fine.

Do this in a well ventilated room or outside this way the dust does not settle all over the inside furniture or worse you or someone inhaling it.

Do NOT turn the cans upside down turn the system. Remove the battery and blow that our as well.

NOTE: You take the chance of wrecking the bearings with the compressed air. Compressed air can actually accelerate the fans beyond their rated speeds and damage them, if you are cleaning them out with air, it is often recommended to hold the blades in place with a toothpick or other non-conducive material.

NOTE: Do not use a vacuum to clear the dust they can cause a static discharge and end up toasting the system or a components. There are also jumper on the boards that could be sucked off and then the system would be bricked.

[Bruce]

after the dust blow out, if still no luck, next priority would be backing up that data.
and now we are getting into the hands-on, techie side of things, so if it is beyond you, it’s time to take it to the professionals.

flip the laptop over, remove the access plate for the hard drive, if it has one - because some models you remove the drive from the topside, through the keyboard plate.
once the drive is removed, it can go into an external enclosure and be plugged into another PC for data retrieval.
this process will highlight if the hard drive is the root cause of the issue as well.
so you need another PC, and an external enclosure (about $AUD20).

now you need a copy of Windows 7 on DVD or USB stick.
that can be downloaded from here; https://www.microsoft.com/en-us/soft...nload/windows7

one of my concerns is the age of your laptop - is all this worth it, as we are working on the theory that a OS reinstall should fix things but sadly it’s a process of elimination and Windows sounds like it needs reloading before the next hurdle is discovered.

[jmarket]

Do be aware that your laptop will almost certainly have an OEM version of Windows meaning that your key needed to download a copy from Microsloth may not work.

[Rustys]

Is the recovery partition still intact?
If it is then you may not need the disk to reinstall just reset they system to factory.

[Ellerina]

Yes the recovery bit still works.
To be honest right now my fight is to make sure all of the information is safe and maybe just maybe manage to bring it back to life for another week or two. Still waiting for the compressed air cans to arrive so there is hope there.
How do I reset the system to factory and most importantly would that cause any damage/delete the information and files on the hard drive?
Thank you all for your help much appreciated.

[phillpower2]

Any update for us?