Laptop cannot detect USB wireless mouse...

[Pouhi]

First of all, apologies if this is the wrong thread! Onto the problem…

My laptop has been having many troubles, ever since I started using it; when I first started, it would crash everyday ranging from every 30 seconds to every 2 hours. Which there was no warning for the crashes, either… the computer just did what it wanted. Now, my computer rarely, if ever, does it anymore, which is good; but I still have trouble with this PC. I am a digital artist and I use a mouse; that said, I need my mouse to work. My wireless mouse turns on just fine, but the laptop doesn’t seem to want it. I’ve tried all 3 USB ports, but none of them work. This problem has been going on for a while now; at least a year. Ex. I’d plug the USB into one port, and it would work for about 1-5 minutes; then it would stop, and I’d plug it into another port; the cycle continues. Now it just doesn’t work at all.

• I do have “Notify me if there are issues connecting to USB devices” checked, but I do not get any sort of notification, it just refuses the USB altogether.
• My mouse is not that old, so I am certain it isn’t at fault.
• This PC is a few years old, but I do not have the money to get a new one, and would have a hard time getting to a shop; so if it’s possible, I’d like a D.I.Y solution.
• I take care of this laptop; I don’t use it that often anymore, either. It isn’t being overused, I keep the fan where it can breathe, etc.

If it helps, my PC is an HP pavillion.

[Evan_Omo]

Hi Pouhi, Welcome to PCHF

Before we get started with troubleshooting this issue, we need more information about the PC in question and its hardware. This is a necessary step in diagnostics.

Please go HERE and download the portable version of Speccy. Save it to somewhere you can find, locate the file and as it comes as a Zip file use your favorite unzip application to decompress it. Open the newly created folder and double left click Speccy.exe if you have a 32 bit system or Speccy64.exe if yours is 64bit. If you are not sure what your system is click HERE.

https://pchelpforum.net/proxy.php?image=http%3A%2F%2Fi.imgur.com%2FJMFpNKe .jpg&hash=2d6631842692432125aa6b70414c7cd6

Speccy will open and after a short wait will display a summary of your system specs.
[li]Click on the file menu.[/li][li]Then click Publish snapshot.[/li]
https://pchelpforum.net/proxy.php?image=http%3A%2F%2Fi.imgur.com%2FNvJMjmm .jpg&hash=5d6bce72ffb2eba10524f80dad27c31b

A dialogue box will ask you to confirm, select yes.

https://pchelpforum.net/proxy.php?image=http%3A%2F%2Fi.imgur.com%2F0dFCjbj .jpg&hash=bdf8ddfdf7adab9342271c1aa9114f20

Another dialogue box will open
[li]Click Copy to Clipboard.[/li][li]Then click Close.[/li]
https://pchelpforum.net/proxy.php?image=http%3A%2F%2Fi.imgur.com%2FLo6qmsI .jpg&hash=6af43513fe182d8c40fd9d35026abf83

Now that your link has been copied please paste it into your next post. It should look something like the example below

[URL unfurl="true"]http://speccy.piriform.com/results/6waAHapcLrZIVPakgxXXXXXXX[/URL]

BTW: once you have finished with speccy and no longer want it removing it is easy because it is a portable app with no install. Simply delete the downloaded file and folder you created when you decompressed it and it will be gone.

[Pouhi]

@Evan Omo
Here it is.

[Malnutrition]

Lets clean up all the old drivers related to your USB devices.

[ul]
[li]Remove All usb connected items from the computer, only leave the mouse and keyboard installed. [/li][li]Download drivecleanup.zip to your desktop.[/li][li]CLICK HERE to determine whether you’re running 32-bit or 64-bit for Windows.[/li][li]Once the determination has been made, open either the 32-bit or 64-bit folder.[/li][li]Right Click the .exe on the inside of the folder, and Run as Administrator. [/li][li]A command prompt window will open, telling you what has been removed upon completion.[/li][li]Reboot your machine.[/li][li]Check the issue.[/li][/ul]

[Pouhi]

@Malnutrition
My PC will not let me run drivecleanup; windows protector is preventing me from doing it because it believes it is dangerous since it’s “unknown”. Can I turn this off, or is there another way?

[Malnutrition]

You mean windows Defender? Or Smart Screen? You can turn them off to run this tool.

Turn off Windows Defender.
Turn Of Windows Smart Screen.

[Malnutrition]

Lets also get some information from your machine.

MiniToolBox Scan

Please download MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go post the result.

[Pouhi]

@Malnutrition
Here are the results.
By the way; I have run the tool (I found the “run anyway” option and chose it) and it said “press any key to close” so I did so, I guess it’s done?

MiniToolBox by Farbar Version: 17-06-2016
Ran by ((user)) (administrator) on 13-05-2018 at 21:54:08
Running from “C:\Users((user))\Downloads”
Microsoft Windows 10 Home (X64)
Model: HP Pavilion 17 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal

---

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
========================= IP Configuration: ================================

Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter = Wi-Fi (Connected)
LogMeIn Hamachi Virtual Ethernet Adapter = Hamachi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
[HEADING=1]----------------------------------[/HEADING]
[HEADING=1]IPv4 Configuration[/HEADING]
[HEADING=1]----------------------------------[/HEADING]
pushd interface ipv4

reset
set global
add route prefix=0.0.0.0/0 interface=“Hamachi” nexthop=25.0.0.1 publish=Yes
set interface interface=“Ethernet (Kernel Debugger)” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface=“Ethernet” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface=“Wi-Fi” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface=“Local Area Connection* 1” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface=“Bluetooth Network Connection” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface=“Hamachi” forwarding=enabled advertise=enabled metric=9000 nud=enabled ignoredefaultroutes=disabled
set subinterface interface=?? subinterface=ethernet_32774 mtu=1404

popd
[HEADING=1]End of IPv4 configuration[/HEADING]
Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-JJEJ0G3
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 38-63-BB-99-3C-D5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : LogMeIn Hamachi Virtual Ethernet Adapter
Physical Address. . . . . . . . . : 7A-79-19-0B-73-2C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::190b:732c(Preferred)
Link-local IPv6 Address . . . . . : fe80::c8b7:76a8:2b17:f46%14(Preferred)
IPv4 Address. . . . . . . . . . . : 25.11.115.44(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, May 13, 2018 8:53:54 PM
Lease Expires . . . . . . . . . . : Monday, May 13, 2019 8:53:53 PM
Default Gateway . . . . . . . . . : 2620:9b::1900:1
25.0.0.1
DHCP Server . . . . . . . . . . . : 25.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 587354354
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-3A-A0-E6-38-63-BB-99-3C-D5
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 76-29-AF-60-9C-E7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : 74-29-AF-60-9C-E7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c5de:77ee:c091:331e%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, May 13, 2018 8:59:40 PM
Lease Expires . . . . . . . . . . : Monday, May 14, 2018 8:59:40 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 125053359
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-3A-A0-E6-38-63-BB-99-3C-D5
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 74-29-AF-60-9C-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:88e:3890:3f57:fef9(Preferred)
Link-local IPv6 Address . . . . . : fe80::88e:3890:3f57:fef9%3(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 50331648
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-3A-A0-E6-38-63-BB-99-3C-D5
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4002:c00::66
74.125.136.100
74.125.136.101
74.125.136.113
74.125.136.138
74.125.136.102
74.125.136.139

Pinging google.com [74.125.136.139] with 32 bytes of data:
Reply from 74.125.136.139: bytes=32 time=30ms TTL=44
Reply from 74.125.136.139: bytes=32 time=28ms TTL=44

Ping statistics for 74.125.136.139:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 30ms, Average = 29ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 2001:4998:44:41d::4
2001:4998:c:1023::4
2001:4998:c:1023::5
2001:4998:44:41d::3
2001:4998:58:1836::11
2001:4998:58:1836::10
72.30.35.9
98.137.246.7
98.138.219.231
98.137.246.8
72.30.35.10
98.138.219.232

Pinging yahoo.com [98.138.219.231] with 32 bytes of data:
Reply from 98.138.219.231: bytes=32 time=35ms TTL=53
Reply from 98.138.219.231: bytes=32 time=35ms TTL=53

Ping statistics for 98.138.219.231:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 35ms, Average = 35ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
[HEADING=1]Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms[/HEADING]
[HEADING=1]Interface List
13…38 63 bb 99 3c d5 …Realtek PCIe FE Family Controller
14…7a 79 19 0b 73 2c …LogMeIn Hamachi Virtual Ethernet Adapter
4…76 29 af 60 9c e7 …Microsoft Wi-Fi Direct Virtual Adapter
15…74 29 af 60 9c e7 …Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
11…74 29 af 60 9c e8 …Bluetooth Device (Personal Area Network)
1…Software Loopback Interface 1
3…00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter[/HEADING]
[HEADING=1]IPv4 Route Table[/HEADING]
[HEADING=1]Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 25.0.0.1 25.11.115.44 9256
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.6 55
25.0.0.0 255.0.0.0 On-link 25.11.115.44 9256
25.11.115.44 255.255.255.255 On-link 25.11.115.44 9256
25.255.255.255 255.255.255.255 On-link 25.11.115.44 9256
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
192.168.1.0 255.255.255.0 On-link 192.168.1.6 311
192.168.1.6 255.255.255.255 On-link 192.168.1.6 311
192.168.1.255 255.255.255.255 On-link 192.168.1.6 311
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 192.168.1.6 311
224.0.0.0 240.0.0.0 On-link 25.11.115.44 9256
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 192.168.1.6 311
255.255.255.255 255.255.255.255 On-link 25.11.115.44 9256[/HEADING]
[HEADING=1]Persistent Routes:
Network Address Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 25.0.0.1 Default[/HEADING]
[HEADING=1]IPv6 Route Table[/HEADING]
[HEADING=1]Active Routes:
If Metric Network Destination Gateway
14 9015 ::/0 2620:9b::1900:1
1 331 ::1/128 On-link
3 331 2001::/32 On-link
3 331 2001:0:4137:9e76:88e:3890:3f57:fef9/128
On-link
14 271 2620:9b::/96 On-link
14 271 2620:9b::190b:732c/128 On-link
15 311 fe80::/64 On-link
14 271 fe80::/64 On-link
3 331 fe80::/64 On-link
3 331 fe80::88e:3890:3f57:fef9/128
On-link
15 311 fe80::c5de:77ee:c091:331e/128
On-link
14 271 fe80::c8b7:76a8:2b17:f46/128
On-link
1 331 ff00::/8 On-link
15 311 ff00::/8 On-link
14 271 ff00::/8 On-link
3 331 ff00::/8 On-link[/HEADING]
[HEADING=1]Persistent Routes:
If Metric Network Destination Gateway
0 4294967295 2620:9b::/96 On-link
0 9000 ::/0 2620:9b::1900:1[/HEADING]
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)

========================= Event log errors: ===============================
[HEADING=1]Application errors:[/HEADING]
Error: (05/13/2018 08:56:06 PM) (Source: Application Hang) (User: )
Description: The program svchost.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 808

Start Time: 01d3eb187a0b5485

Termination Time: 4294967295

Application Path: C:\Windows\System32\svchost.exe

Report Id: c60fe2c4-8356-4358-b7f7-10d86723debe

Faulting package full name:

Faulting package-relative application ID:

Error: (05/13/2018 04:21:43 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-JJEJ0G3)
Description: Package Microsoft.Windows.Photos_2018.18031.15820.0_x64__8 wekyb3d8bbwe+App was terminated because it took too long to suspend.

Error: (05/12/2018 01:55:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: Amorous.Game.Windows.exe, version: 1.0.0.0, time stamp: 0x598e2908
Faulting module name: KERNELBASE.dll, version: 10.0.16299.309, time stamp: 0x90a96867
Exception code: 0xe0434352
Fault offset: 0x0000000000014008
Faulting process id: 0x2df4
Faulting application start time: 0xAmorous.Game.Windows.exe0
Faulting application path: Amorous.Game.Windows.exe1
Faulting module path: Amorous.Game.Windows.exe2
Report Id: Amorous.Game.Windows.exe3
Faulting package full name: Amorous.Game.Windows.exe4
Faulting package-relative application ID: Amorous.Game.Windows.exe5

Error: (05/12/2018 01:55:03 PM) (Source: .NET Runtime) (User: )
Description: Application: Amorous.Game.Windows.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.File.InternalMove(System.String, System.String, Boolean)
at _ncuQN7vlGGMI3XlJyylqqdQWNsE._IVChWZG8edanuDgQF6kf BDGIClE()
at _CVV3pgaKyVmFVuTvEAEvgeRsi1G._i3CI6BpAmlbbbIfIL2AU oj7BYdnb()

Error: (05/12/2018 01:54:49 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-JJEJ0G3)
Description: Package Microsoft.Windows.Photos_2018.18031.15820.0_x64__8 wekyb3d8bbwe+App was terminated because it took too long to suspend.

Error: (05/10/2018 03:57:01 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/10/2018 03:37:44 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-JJEJ0G3)
Description: Package Microsoft.ZuneVideo_10.17122.16211.1000_x64__8weky b3d8bbwe+Microsoft.ZuneVideo was terminated because it took too long to suspend.

Error: (05/10/2018 02:57:55 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-JJEJ0G3)
Description: Package Microsoft.Windows.Photos_2018.18021.12420.0_x64__8 wekyb3d8bbwe+App was terminated because it took too long to suspend.

Error: (04/01/2018 05:28:47 AM) (Source: Application Hang) (User: )
Description: The program Steam.exe version 4.43.41.43 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 27e0

Start Time: 01d3c9736e0498d4

Termination Time: 4294967295

Application Path: C:\Program Files (x86)\Steam\Steam.exe

Report Id: 996b0612-8de6-4879-bcd6-aaa54ca19a14

Faulting package full name:

Faulting package-relative application ID:

Error: (03/22/2018 07:13:25 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-JJEJ0G3)
Description: Package Microsoft.Windows.Photos_2018.18021.12420.0_x64__8 wekyb3d8bbwe+App was terminated because it took too long to suspend.
[HEADING=1]System errors:[/HEADING]
Error: (05/13/2018 09:10:23 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/13/2018 08:59:41 PM) (Source: DCOM) (User: DESKTOP-JJEJ0G3)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}{8BC3F05E-D86B-11D0-A075-00C04FB68820}DESKTOP-JJEJ0G3Tao HarlessS-1-5-21-4273935202-3176793472-1427593408-1001LocalHost (Using LRPC)Microsoft.Windows.ContentDeliveryManager_10.0 .16299.15_neutral_neutral_cw5n1h2txyewyS-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723

Error: (05/13/2018 08:59:15 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.

Error: (05/13/2018 08:59:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/13/2018 08:59:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/13/2018 08:59:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/13/2018 08:59:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/13/2018 08:59:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/13/2018 08:59:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/13/2018 08:59:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
[HEADING=1]Microsoft Office Sessions:[/HEADING]
Error: (05/13/2018 08:56:06 PM) (Source: Application Hang)(User: )
Description: svchost.exe10.0.16299.1580801d3eb187a0b54854294967 295C:\Windows\System32\svchost.exec60fe2c4-8356-4358-b7f7-10d86723debe

Error: (05/13/2018 04:21:43 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-JJEJ0G3)
Description: Microsoft.Windows.Photos_2018.18031.15820.0_x64__8 wekyb3d8bbwe+App

Error: (05/12/2018 01:55:04 PM) (Source: Application Error)(User: )
Description: Amorous.Game.Windows.exe1.0.0.0598e2908KERNELBASE. dll10.0.16299.30990a96867e043435200000000000140082 df401d3ea22bb8765faC:\Users((user))\Desktop\amorou s-windows\Amorous.Game.Windows.exeC:\WINDOWS\System3 2\KERNELBASE.dll1e351f63-a6fc-4805-9fe3-134d43c056d6

Error: (05/12/2018 01:55:03 PM) (Source: .NET Runtime)(User: )
Description: Application: Amorous.Game.Windows.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.File.InternalMove(System.String, System.String, Boolean)
at _ncuQN7vlGGMI3XlJyylqqdQWNsE._IVChWZG8edanuDgQF6kf BDGIClE()
at _CVV3pgaKyVmFVuTvEAEvgeRsi1G._i3CI6BpAmlbbbIfIL2AU oj7BYdnb()

Error: (05/12/2018 01:54:49 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-JJEJ0G3)
Description: Microsoft.Windows.Photos_2018.18031.15820.0_x64__8 wekyb3d8bbwe+App

Error: (05/10/2018 03:57:01 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/10/2018 03:37:44 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-JJEJ0G3)
Description: Microsoft.ZuneVideo_10.17122.16211.1000_x64__8weky b3d8bbwe+Microsoft.ZuneVideo

Error: (05/10/2018 02:57:55 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-JJEJ0G3)
Description: Microsoft.Windows.Photos_2018.18021.12420.0_x64__8 wekyb3d8bbwe+App

Error: (04/01/2018 05:28:47 AM) (Source: Application Hang)(User: )
Description: Steam.exe4.43.41.4327e001d3c9736e0498d44294967295C :\Program Files (x86)\Steam\Steam.exe996b0612-8de6-4879-bcd6-aaa54ca19a14

Error: (03/22/2018 07:13:25 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-JJEJ0G3)
Description: Microsoft.Windows.Photos_2018.18021.12420.0_x64__8 wekyb3d8bbwe+App
[HEADING=1]CodeIntegrity Errors:[/HEADING]
Date: 2018-04-01 06:26:56.913
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2018-04-01 04:15:09.891
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2018-04-01 03:37:01.682
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2018-04-01 00:19:44.946
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2018-03-23 00:37:33.660
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2018-03-21 22:30:07.703
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2018-03-21 07:15:51.339
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2018-03-20 19:19:04.396
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2018-03-19 18:57:06.650
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2018-03-18 20:59:17.082
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\xhunter1.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 7364.91 MB
Available physical RAM: 3985.02 MB
Total Virtual: 11076.91 MB
Available Virtual: 6468.67 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:676.23 GB) (Free:520.14 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:20.42 GB) (Free:2 GB) NTFS

========================= Users: ========================================

User accounts for \DESKTOP-JJEJ0G3

Administrator DefaultAccount Guest
Tao Harless WDAGUtilityAccount

**** End of log ****

[Malnutrition]

You may need to download the tool again after you disable Defender./

[Malnutrition]

You can also use this tool.

devicecleanup.zip

Download it save to your desktop.
Right Click Run as Admin.
Select Devices
Then Select All.
Then Select
Then Right click on all highlighted devices.
Then select remove Device.
Make sure all items are deleted.
If not, then repeat and then reboot the machine.

[Malnutrition]

You will need to use the 64 bit version.

[Pouhi]

@Malnutrition
I edited my last post with a few notes at the top, but I’ll post here too; I managed to run the other tool you suggested (minitoolbox) and a prompt did come up, but it didn’t list any deleted programs, if that’s normal. All it said was “press any key to close” which I did. If devicecleanup is seperate I can do a run with that as well.

[Malnutrition]

If devicecleanup is seperate I can do a run with that as well.

Yes this is a different tool, please run this then reboot your machine and let me know the outcome.

You can also use this tool.

devicecleanup.zip

Download it save to your desktop.
Right Click Run as Admin.
Select Devices
Then Select All.
Then Select
Then Right click on all highlighted devices.
Then select remove Device.
Make sure all items are deleted.
If not, then repeat and then reboot the machine.

[Evan_Omo]

Let us know after running the device cleanup tool if you are still experiencing the same issue.

[Malnutrition]

Odd you are having this issue.

Error: (05/13/2018 08:56:06 PM) (Source: Application Hang) (User: )
Description: The program svchost.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Can you run this tool for me please.

[ul]
[li]Please download AdwCleaner and save it on your desktop.[/li][li]Close all open programs and browsers[/li][li]Double click on AdwCleaner.exe, click Run, then select I agree if it appears[/li][li]Click Scan[/li][li]Once the scan has completed if there are threats found you will see Found 3 threats or something similar above the progress bar[/li][li]Click on Clean[/li][li]Confirm the cleaning and rebooting of your computer by clicking OK[/li][li]Click OK twice to finish the removal process by automatically rebooting your computer[/li][li]Once completed an AdwCleaner document will open on your desktop[/li][li]Copy and paste the contents in your reply[/li][/ul]