Computer Freezes On Boot

[Malnutrition]

Are you able to boot into normal mode now?

[BobGoblin]

@Malnutrition - no, I get stuck in a boot loop with a blue screen saying your computer needs to restart. And the error is Inaccessable boot device.

[Malnutrition]

Download the Ultimate Boot CD for windows.

Or the Falcon Boot CD

Start the video below at 53 minutes.

Follow the instructions for using the Ultimate Boot CD.

[MEDIA=youtube]3ACedfiQPmE[/MEDIA]

[BobGoblin]

@Malnutrition - the computer does not have a dvd drive - so I used RUFUS to create a bootable USB for UBCD. I hit escape at start-up and select to boot from USB (I know it will work because this is how I ran FRS) - but the computer will still boot to the hard drive?

I also tried the tut from here - and the flash drive is still not being booted from

Making an Ultimate Boot CD (UBCD) ▷ Bootable USB

Same issue using FalconFour on a USB

EDIT —>
So I removed the drive from the “original” laptop, and plugged it into a secondary laptop, was able to boot FalconFour UBCD and attempted to run the Fix_HDR command - this failed, as it seems the computer is not even recognizing the hard drive anymore…
If I opened up file explorer all I would see is
B: RAM Drive
C: F4UBCD
X: F4UBCD

The C: and D: partitions of the drive are gone. If I plug the hard drive into the USB caddy and connect via USB to a desktop - all files are intact and I can navigate to the files and copy/paste however I need.

[Malnutrition]

Ok, sounds like the HDD may be failing. If it were my machine, I’d grab the important files with Falcon. Then try and reformat.

[BobGoblin]

@Malnutrition → I connected to my caddy and plugged into a desktop computer and have copied over the entire contents of F: (OS) - (folders like PerfLogs, Program Files, Program Files (86), Users, Windows etc) → that should encompass anything that I would need (i.e. My Pictures, My Music, My Documents etc) - correct?

[Malnutrition]

Make sure you can access everything you need when you boot the machine you copied the items over to. Only when you are sure that everything you need is available without the question hdd is attached. Then you go from there

[BobGoblin]

@Malnutrition → I have verified I can access all the files on the desktop hard drive that I copied over to, with the laptop hard drive in question disconnected.

Are you recommending a fresh install of Win 10 on the hard drive? Should I run DBAN first or just delete all partitions from the installer of Win 10 and format the drive from the installer?

[Malnutrition]

Should I run DBAN first

I would, and if you do not have a copy of windows you can grab it from here.

[BobGoblin]

@Malnutrition → should the install pick up the Prod Key from the Motherboard? The COA sticker has long been torn off the bottom of the laptop and I have no idea what the Prod Key is.

[Malnutrition]

should the install pick up the Prod Key from the Motherboard?

Not sure to be honest. I think so, but let me tag someone that will know.

@Antman @Evan Omo @gus @Twitch6000

[BobGoblin]

@Malnutrition → so in the hopes of not having to run DBAN and fresh install, I attempted to boot the drive again, and it continued to fail with the same error. I went into advanced options and selected restore to an earlier point. In doing such, the drive will now boot!! It will load windows and allow me to navigate once the desktop loads!

It is still a bit sluggish right now, but if we have cleaned all that we can with FRST then a fresh install may be my only option to remove the residual files that are causing the sluggishness.

[jmarket]

The motherboard does not store any keys. There are several variables here depending on whether this was an upgrade, or an OEM copy, or a retail one. At install time Windows takes a bit of a snapshot of your system and stores it away, and should you make changes it deems excessive may flag the OS as unactivated.

Have a look HERE, if you can still access the hard drive remotely you may still be able to save the day. Read the section
How to Recover Keys From a Separate Hard Drive
Good luck

[Malnutrition]

No, we can clean deeper now that you can boot into windows, that much is for sure.

ZHP Diag Scan

Download ZHP Diag to your desktop.

1. Right Click Run as Admin.
2. Click the Options button.

Click on Check All
Then Click Validate
Then click close.

https://pchelpforum.net/attachments/upload_2017-4-26_17-16-39-png.2074/

2. Click the Scanner button.

https://pchelpforum.net/attachments/upload_2017-2-23_3-32-26-png.1647/

When complete please push the report button.
A notepad will open… copy and paste the report in your next reply.

Eliminate restrictive settings with this tool.
[ul]
[li]Temporarily disable your antivirus — Your antivirus may flag this tool as malware, it is safe to run I assure you.[/li]
[li]Download SupRestric.exe save to your desktop. ( Unzip it there)[/li]
[li]Close all running programs.[/li][li]Double click the file to launch it.[/li][li]Windows: 7/8/10 Vista and run as administrator[/li][li]Click Yes at any prompt.[/li]
[li]The analysis takes only a few moments.[/li][li]The report is on the desktop ( CTR.txt )[/li][li]Copy paste report in next reply.[/li][li]A reboot is needed to complete the repairs.[/li][/ul]
Rogue Killer Scan.

Download RogueKiller – (Portable) – from one of the following links and save it to your Desktop:

Link 1
Link 2

[ul]
[li]Close all other the running programs[/li][li]Disable ALL Antivirus – Antimalware – Applications.[/li][li]Right Click Rogue Killer and Run as Administrator.[/li][li]Click the Start Scan button.[/li][li]Allow the scan to run – it can take ten minutes or more.[/li][li]Once the scan is complete check All items for removal.[/li][li]https://pchelpforum.net/attachments/...5-54-png.1658/ [/li]
[li]After All items are checked then press Remove Selected.[/li]
[li]Wait until the Status box shows Deleting Finished.[/li][li]Click on open report – then open txt[/li]
[li]Copy the content of the report and paste it here in your next reply.[/li][/ul]

JRT Scan.

Please download Junkware Removal Tool and save it on your desktop.

[ul]
[li]Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.[/li][li]Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.[/li][li]The tool will open and start scanning your system.[/li][li]Please be patient as this can take a while to complete depending on your system’s specifications.[/li][li]On completion, a log is saved to your desktop and will automatically open.[/li][li]Please post the JRT log.[/li][/ul]

Adware Cleaner Scan.

Please download AdwCleaner by Xplode onto your desktop.

[ul]
[li]Close all open programs and internet browsers.[/li][li]Double click on adwcleaner.exe to run the tool.[/li][li]Click on Scan button.[/li][li]When the scan has finished click on Clean button.[/li][li]Your computer will be rebooted automatically. A text file will open after the restart.[/li][li]Please post the contents of that logfile with your next reply.[/li][li]You can find the logfile at C:\AdwCleaner[S1].txt as well.[/li][/ul]

[jmarket]

Sorry to butt in again but can I suggest whilst the drive is responding ATM that you do retrieve the product key. May save some grief later on.