New RAM Causing Restarts

[Nathw90]

Hi all,

Today my new RAM arrived and upon installing, the PC simply lights up for 3-5 seconds, before everything switches off again and then the cycle just continuously repeats. When I put my old RAM in - as I have now - the PC is back to working just fine.

My current RAM is HyperX Fury RGB DDR4 3733mt/s 2 x 8GB and the new RAM I’m trying to install is Kingston Fury Beast RGB DDR4 3733mt/s 2 x 16GB. My PC is a HP Omen using the Intel Z690 chipset with their BlizzardOC 8917 board, and I’m on the latest BIOS. I can’t see any reason why the new RAM wouldn’t be compatible or cause a problem. It’s essentially a like for like swap, just more memory.

I’ve tried both new stick in slots 2 and 4 together, both in slot 2 separately and both in slot 4 separately, and it’s the exact same issue every time.

[Nathw90]

Apologies, this specific issue is now resolved. It was overclocking being enabled in Omen Gaming Hub causing the issue. Once I switched that off, it works.

That said, I do have another related issue I’ve now noticed:

When selecting the 3733mt/s XMP profile in the BIOS, the timings are shown as 20-24-24, when this RAM is sold as CL19 and supposed to run as 19-23-23, which is also stated on the packaging it comes in. Does anyone know why this might be? CPU-Z confirms these timings of 20-24-24, whilst also showing as running at 1862.1 MHz rather than the full 1865 Mhz.

[ATTACH type=“full” alt=“CPU-Z 2.webp”]14478[/ATTACH]
[ATTACH type=“full” alt=“CPU-Z 1.webp”]14479[/ATTACH]

[xrobwx71]

Thanks for letting us know!