RX 6800 XT MERC / CRASHED DURING GAMING

[izdi]

HI ,

I’m having issue my display will show no display during gaming and wont detect even i unplug and reconnect the DP cable but the pc is still on and i can hear stuck sound.
Here is my spec My speccy pc detail . I have no issue with my previous 6700XT before change to 6800XT

[veeg]

Hello

Give us your complete pc spec’s and psu spec’s. Which games were you playing when it crashed ?

@Pyro

[izdi]

Hello

Give us your complete pc spec’s and psu spec’s. Which games were you playing when it crashed ?

@Pyro

here is the link to my spec by speccy CLICK HERE TO VIEW PC SPEC .

procs i5 12400
ram 32gb G.Skill Aegis DDR4 2666MHz (16GB x2)
mobo ASRock H610M-HDV/M.2
gpu 6800XT Merc
nvme NV1 NVME 232GB KINGSTON SNVS250G

PSU is SILVER STONE 650W 80plus Gold and HX1200 80plus Platinum (Tried both). Both similar issue game crash during cs2, valorant, rdr2, gtav. i have to lower the resolution from 1440p to 1080p and low all the in game setting + underclock to make the crash less happening, if not it will crash in within 10min

[veeg]

Do you still need assistance ?

[Malnutrition]

I have no issue with my previous 6700XT before change to 6800XT

@izdi

You need to clean the remnants of the old cards drivers.

[HEADING=2]Clean install your graphics driver:[/HEADING]

This will prevent windows update from installing drivers when you reboot.

[ul]
[li]Open Notepad.[/li][li]Copy the code below, do not copy the word code.[/li][li]Paste into open notepad.[/li][li]Save to desktop as 456.reg[/li][li]Right click 456.reg and select merge.[/li][li]Reboot the computer for changes to take effect.[/li][/ul]

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
"ExcludeWUDriversInQualityUpdate"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching]
"SearchOrderConfig"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UpdatePolicy\PolicyState]
"ExcludeWUDrivers"=dword:00000001

Download and install DDU
Boot Into Safe Mode.
Remove the Display drivers, with DDU
Reboot back into normal mode.
Get the latest driver. AMD Adrenaline

[Bruce]

@izdi - any progress?

[Bruce]

No response.
To request a re-open, go to Members > Staff Members, click a Staffer then Start Conversation and quote thread name.