Pc crashing while gaming

[ajreal]

Hi, I have a problem with my PC and I suspect it may be the power supply’s fault. The problem is that while playing, at various times the computer turns itself off, if I want to restart it immediately, it is impossible and the only thing that helps is plugging out and plugging in the power supply or turning it off with the button and waiting a few minutes and turning it on again. I have powerful PC and I have no problems with temperatures, when playing demanding titles the GPU does not exceed 70 degrees and the same on the processor. My power supply is Corsair HX1000, gpu: radeon RX 7900xtx sapphire nitro +, cpu: ryzen 7 7700, mb: asrock b650m pro rs, ram: vengeance ddr5 2x16gb 6000mhz. I noticed that the power supply mode is switched to multiple, I am using all the original power supply cables and can the cables have any influence on this? Additionally, today I noticed strange system freezes after which the computer restarted itself.

[Bruce]

What sort of Corsair - just HX, or HXi, or HX Platinum?
Can you take the GPU out of the equation for further testing and see if the crashes go away?
Or do they only occur if gaming - not in normal use (browsing, emails, videos, etc)?
Is it limited to just one game, a few, or all games?

[ajreal]

What sort of Corsair - just HX, or HXi, or HX Platinum?
Can you take the GPU out of the equation for further testing and see if the crashes go away?
Or do they only occur if gaming - not in normal use (browsing, emails, videos, etc)?
Is it limited to just one game, a few, or all games?

corsair 1000w platinum, I don’t know if I could disconnect a graphics card like this because I have no experience and I’m a bit afraid to do it myself. This is what happens when playing stronger titles. when I play CS2 I don’t have such a problem, but when I start Star Wars Jedi Survivor, Forza Horizon 5 simply disconnects my computer from the power. Can multiple rail be overloaded while gaming?

[Bruce]

How old is the rig, in particular, the PSU?
Has anything changed recently, like new hardware, new software?
How long has this been going on for?

[ajreal]

How old is the rig, in particular, the PSU?
Has anything changed recently, like new hardware, new software?
How long has this been going on for?

The PC was assembled at the beginning of the year, the power supply was purchased in 2021. At the beginning I had a problem with cooling the processor and the computer simply restarted when playing more powerful games, but when I installed a better cooler (April) the processor no longer overheated. Previously, I couldn’t play more powerful games before installing a better cooler because I was aware of the CPU overheating. I download drivers and update my hardware on a regular basis, so I only noticed this problem with the computer turning off while playing very demanding games. The first time such a problem occurred in the game FC24 (around May), then in Forza Horizon 5 (June) and then in Jedi Survivor (July)

[Bruce]

While the CPU and GPU may not be exceeding 70 degrees, what about checking the fan blades, vents, and heatsinks throughout the case for any dust build-up. Maybe the PSU is overheating?

Would also be worthwhile removing the memory and GPU and wiping their contacts, and using a soft bristled brush, wipe the mobo slots and their circuit boards.

[Bruce]

@ajreal - you logged in today but didn’t update - still need help?

[ajreal]

@ajreal - you logged in today but didn’t update - still need help?

I dont have any dust in pc, computer was crafted in begining of the year so is clean insinde, i dont think its a dust problem.

[Bruce]

It’s not just dust.
Those contacts can oxidise and wiping their contacts can improve the connection between the board and the mobo.

Other things to try;
[ul]
[li]running with only one memory stick to test whether a stick has gone bad[/li][li]trying one stick at a time in another memory slot to test if a slot has gone bad[/li][li]getting your hands on another GPU to test if the graphics card has gone bad[/li][li]some for the PSU, try another (spare lying around, family, friend, neighbour, work)[/li][li]remove the GPU and run from the onboard graphics[/li][/ul]
Most of that is going to involve getting your hands ‘down and dirty’ so to speak, so if you aren’t confident working on the innards of the PC, this would be a good time to put your hand up and seek guidance from someone you know who could help you.

[Bruce]

@ajreal - any news?

[Bruce]

Closing – no response.
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