Random reboots

[Penfold7]

Using the most up to date adrenaline drivers from AMD website. Not sure what you mean regards a link. A link to the driver’s??

[PeterOz]

A link to the driver’s??

Yes

[Penfold7]

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-radeon-rx-6600.html

[Penfold7]

Of note, as I re read this, the reboot is not like normal. No BSOD or crash dumps. Screen goes black, fans etc all still running. Then through bios spashscreen back to windows login.

[Penfold7]

@PeterOz
Did you see anything with the drivers I’ve installed??.

[Penfold7]

Ok. I’ve left this till now, but since the couple of black screen reboots during the cumulative win 10 updates after clean install, it’s not rebooted since. All we have done is reinstall windows and I’ve disabled fast startup as I read this can cause issues. I’m still not convinced but wondered if anyone could recommend any ways to stress the system or should I just leave alone.
Of note we’ve still got the TPM error ID 15, that occurs at each boot. Device driver error in TPM hardware. As, far as I can see there is no TPM chip fitted, just an empty header.
Also every hour and a half or so there is a distributed com error. Error ID 10010
Are these anything to worry about??

[Bruce]

What Windows are you running?
As to the TPM, that can be turned off in BIOS.
If you use BitLocker, turn it off first before disabling TPM.

[Penfold7]

Hi.
Running Windows 10 pro, fully updated.
Dont use bitlocker. Will search mobo manual to turn off TPM.
Thanks

[Penfold7]

Of note I was reading the motherboard manual last night to see how to disable TMP. From what it looks like the memory isn’t compatible with either the motherboard or CPU. He has the following memory installed according the the data on cpu-z.
[HEADING=2]VENGEANCE® LPX 16GB (2 x 8GB) DDR4 DRAM 3600MHz C18 Memory Kit - Black[/HEADING]
I’ve put a screen grab of the part of the motherboard manual.
No idea why the system has suddenly stabilised but should I bite the bullet and just get compatible memory. Whilst it’s stable now it may not be once he starts to stress things with gaming. The crucial checker states pc4-17000 is compatible. I’m a bit rusty with this memory stuff and XMP etc. In my day memory ran at the speed advertised and if it was too fast the system ran it as fast as it could. Is this the case nowadays. XMP is currently disabled.
Of note another oddity, when I reset mobo to defaults according to the motherboard manual boot mode should be legacy+uefi but it set it to uefi only and turned on windows 10 whql support. Also TPM should be disabled as standard.
Thanks again everyone.

[phillpower2]

Of note I was reading the motherboard manual last night to see how to disable TMP.[COLOR=rgb(226, 80, 65)] From what it looks like the memory isn’t compatible with either the motherboard or CPU.
[/COLOR]

[COLOR=rgb(226, 80, 65)]
Do you not recall that you were previously advised of this way back in my replies #5 and 8 ?[/color]

[Penfold7]

Do you not recall that you were previously advised of this way back in my replies #5 and 8 ?

Yes. But we discussed regards the CPU, and not the motherboard as well IIRC.
Oddly according to MSI support that memory is compatible with the motherboard so I’m totally confused.???.
Anyhow… The system has not black screen rebooted since rebooting during the cumulative windows 10 install. System was set up as per your instructions. That was a week ago. I’m really not sure what to do next… Would welcome advice. Should I just leave and see what happens, and surmise either reseating hardware or clean installed windows has cured it.
Also the odd issues with the bios, where the manual states options disabled as standard on resetting the bios they are not disabled but enabled ??
Would you guys like to see anything further. Appreciate all your help so far.

[phillpower2]

Something to keep in mind for the future, a CPU must be compatible with a MB [COLOR=rgb(184, 49, 47)]whereas the RAM has to be compatible with both the CPU and the MB, this because a MB can be compatible with faster CPUs than the one in your list of parts and MB manufacturers often state RAM speeds that far exceed that which any compatible CPU can handle, this is misleading at the least or dishonest at worst.
[/COLOR]

[COLOR=rgb(184, 49, 47)]
Nope, what I recalled is the above

What this effectively means, it doesn’t matter that the MB can handle a faster speed of RAM the CPU can`t and without a working CPU the system falls over.

Never mess with a stable PC but do keep your fingers crossed when a misbehaving PC starts to behave.[/color]

[Penfold7]

So I should leave alone now??. If starts to misbehave again, replace the memory as a first step.

[phillpower2]

Correct but don`t forget to reset the MBs default factory settings after fitting the new RAM and before booting into Windows for the first time since adding any new correct spec of RAM.

[Penfold7]

In your experience would switching off fast startup have any bearing on the stability as that’s all we have done extra to reinstalling windows.
Sorry 1 last thing, should we be worried about the Com errors?