Monitors losing signal while gaming?

[phillpower2]

Too late now but you would have been better to just go straight to BIOS version 18 which includes the 16a fix.

You are still running the bad install of Windows and from a 2TB SSD which in itself is nuts, see my canned info below for as to why;
For Windows to be able to run efficiently and to be able to update you need to have between 20 and 25% of the partition or drive available on a HDD and an SSD between 10 and 15% as free storage space at all times, if you don`t you risk Windows becoming corrupt or not being able to update which puts you at risk of malware attack.

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.

Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.
Windows should always be installed on either its own drive or on a separate partition on a larger drive, this reduces the amount of free space that is required to be kept available + it makes creating a regular back a whole lot easier.

A 256GB SSD or separate partition on a larger capacity drive should be the minimum capacity allowed for.

Equally as important is being prepared for the need to upgrade to another OS, Windows 10 is nearing its end of life and extended support will cease on October 14th, 2025, when the time comes you will only have to worry about upgrading or clean installing Windows to the C: partition as opposed to needing to reinstall all of your programs and data if they were kept on a separate partition on the same drive.

Windows will also boot up quicker on its own partition as it does not need to install drivers for any third party programs.

[AsianFiend]

Thanks for the information, how should I fix that problem?

[phillpower2]

Apologies or the delay getting back to you.

What needs to be done is explained in my reply #16 but can I ask how the computer has been behaving with only the one screen hooked up and the BIOS updated.

[AsianFiend]

It’s running pretty well at the moment. However, I haven’t test it out to see the problem persist by running a game yet

[phillpower2]

Test the PC by gaming with just the one screen hooked up and if all good, shutdown the PC, attach the second screen, power up and again test, use the same game for both tests and to begin with any gaming should be done offline as online gaming in itself can have all sorts of problems on its own.

If you do not have any games that you play offline let us know and we will provide you with a means of doing the tests.

[AsianFiend]

Okay, from the tests everything seem to be fine and I haven’t encountered the issue yet. But I will try to test again and report the results

[phillpower2]

Test the PC by gaming with just the one screen hooked up and if all good, shutdown the PC, attach the second screen, power up and again test, use the same game for both tests and to begin with any gaming should be done offline as online gaming in itself can have all sorts of problems on its own.

If you do not have any games that you play offline let us know and we will provide you with a means of doing the tests.

Did you do the testing exactly as was advised above.

[AsianFiend]

Yes, I have first run the game without using the second monitor and then plugged it in after the first test. Both seemed to be running without any major issues. FYI the game I ran is Fate/Samurai Remnant. I also tried a multiplayer game and it didn’t seem to have any problems as well.

[phillpower2]

Sounds promising (y)

Give it a couple more days before considering the issue resolved, if all good we will mark your thread, if the exact same issue reappears let us know.

[COLOR=rgb(44, 130, 201)]Tip, while the PC is running stable you should create a new system restore point and likewise if you intend to install any new program/s, update any software ( Including Windows and Defender ) if you make any changes to system settings keep a written note of the original settings first, these couple of things are your basic safety net.[/COLOR]

[AsianFiend]

Hi, I got bad news, the problem seemed to have just reappeared. However, instead of happening within an hour of playing a game. My PC lasted a few hours of gameplay before this issue reoccurring. Was this related to parts overheating that causes the monitors to shut off?

[phillpower2]

[COLOR=rgb(44, 130, 201)]Tip, while the PC is running stable you should create a new system restore point and likewise if you intend to install any new program/s, update any software ( Including Windows and Defender ) if you make any changes to system settings keep a written note of the original settings first, these couple of things are your basic safety net.
[/COLOR]

[COLOR=rgb(44, 130, 201)]
Did you do the above.

My PC lasted a few hours of gameplay before this issue reoccurring.

What happened exactly.

What game was being played.

How many screens were hooked up.[/color]

[AsianFiend]

Ah, sorry. I completely forgot about setting a restoring point. But during that time, I did not install anything new or do anything significant, such as changing the settings of my system or bios.

It happened while I had two screens hooked up and I was playing Fortnite with my friends. The game seemed to run fine for two hours but crashed after that. During the crash, I also noticed that my PC was a bit hot, if that contributed to anything, and my temp seemed to be running around 60 - 80

[phillpower2]

Almost always happy to help but not when members do not do as asked, we rely on you to help us to help you.

I did not install anything new or do anything significant, such as changing the settings of my system or bios.

You mention not changing anything significant so you did change something + don`t forget that things like Windows get updated and Windows unfortunately updates drivers without you knowing.

The game seemed to run fine for two hours but crashed after that. During the crash, I also noticed that my PC was a bit hot, i

What happened exactly.

You say that the game crashed but that does not tell us what happened exactly, see my canned explanation below for as to why this information is important;
Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the “computer shut down unexpectedly” or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

With your update can we have a new Speccy url + upload a MTB log for us if you will;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Attach the resulting log to your next reply.

[AsianFiend]

Sorry about that. When I said the game crashed, I should have meant that just like the original problem, the monitors would suddenly lose signal, and I would have to reset it to get it online.

[phillpower2]

No worries but we are missing the also requested Speccy url