Problem with USB-A 3 port on Vivobook E1504FA

[arashdarvish1400]

Greetings Ladies and gentlemen,

i have been having trouble with my laptop (Vivobook E1504FA) USB-A 3 port for a month. The mentioned USB port can provide power; but can only recognize an external SSD connected via USB-B cable. it opens the SSD and transfers files without any problems; but fails to recognize a simple USB flash drive or any Bluetooth dongles. Another interesting behavior is that the SSD is not recognized if connected to the aforementioned port through a USB-A USB HUB but is recognized without any problems if connected through a USB-B HUB. Other USB drives or dongles are still not recognized even if connected through USB-B HUB.

I must also add that i am using windows 11. The same condition existed with kali Linux and Windows 10. The computer does not show the USB drives to that USB port in bios, either.

Any ideas?

Thanks in advance.

[veeg]

Hello
Download and post.

https://www.ccleaner.com/speccy/download

To post.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[arashdarvish1400]

Hello
Download and post.

https://www.ccleaner.com/speccy/download

To post.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

http://speccy.piriform.com/results/0lU8PXx6sTiUBz5I6Xnnyjs

[Bruce]

I was going to blame the ASUS bloatware or your VPN software but if it also happened under two other OS’s, than software related issue would be unlikely.

how old is the laptop - under warranty?

[arashdarvish1400]

I was going to blame the ASUS bloatware or your VPN software but if it also happened under two other OS’s, than software related issue would be unlikely.

how old is the laptop - under warranty?

The laptop is two months old. And it is under warranty.
But i didn’t want to take it to the service center yet. The behavior was kind of interesting as well. Is it possible that the USB port is partially damaged?

[Bruce]

does yours have a USB-A on both sides, and a USB-C as well?
does you issue only happen on one of the USB-A’s?

[arashdarvish1400]

does yours have a USB-A on both sides, and a USB-C as well?
does you issue only happen on one of the USB-A’s?

Asus Vivobook e1504fa, has a type -a on both sides, and a type -c on the same side as the affected usb-a port. I think the alone type-a is a usb 2, but I am not sure. That alone type-a does not have that problem. Type-c does not show any abnormalities either.

[Bruce]

you’d have to be thinking it’s a hardware fault then.
save your filles, ring the mob, get it RMA’d.
yep, pain in the backside, but there you go.

[arashdarvish1400]

you’d have to be thinking it’s a hardware fault then.
save your filles, ring the mob, get it RMA’d.
yep, pain in the backside, but there you go.

I see.
Ok then, guys.
Thank you for your time.
Have a nice day!

[Bruce]

will close for now.
please get back in touch with how you get along.