PC randomly freezes

[rethemorn]

Hi! Hope this is the right category.

I come with a very specific issue. Assembled my PC around March, had no issues whatsoever until around ~June. In June it started occasionally freezing - no BSOD, audio output was still there for ~10s, then it went off too. PC was not reacting to any keyboard input (even CapsLock led didn’t blink when pressing the key).

Initially unplugging the power cord was fixing it, but issue was getting more and more frequent.

In July freezes got too far to use the PC, took the PC to service, they said it’s most like RAMs (PC couldn’t even boot with XMP enabled). Removed one of the memory sticks and could use PC without any freezes for a few days. Replaced RAMs after these few days and everything was fine until yesterday when issue re-appeared. It’s definitely not software related, tried XMP on/off, idk, I’m out of ideas. Event Viewer has no records specific to crashes, there was no temperature issues around the crashes too. Windows Memory Diagnostic Tool didn’t report any issues with previous set of RAMs and has nothing to say about the new ones either.

my setup:

PSU: be quiet! Straight Power 11 850W 80 Plus Platinum
RAMs (old): G.SKILL 32GB (2x16GB) 3600MHz CL16 Ripjaws V
RAMs (new): KINGSTON FURY BEAST 3200 2*16GB CL16
Mobo: ASUS PRIME Z690-P DDR4
CPU: Intel Core i5-13600KF
GPU: Inno3D GeForce RTX 4070 Ti X3 12GB GDDR6X

Very happy to provide additional info for anyone interested in helping me.

Thanks in advance!

[Rustys]

need to dig a little bit deeper into the system info.

So other can assist let get a speccy report.

[COLOR=rgb(243, 121, 52)]Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

RAMs (old): G.SKILL 32GB (2x16GB) 3600MHz CL16 Ripjaws V
RAMs (new): KINGSTON FURY BEAST 3200 2*16GB CL16

mixing and matching RAM like this is never good.

what the CPU requires
https://www.intel.com/content/www/us...fications.html

PSU: be quiet! Straight Power 11 850W 80 Plus Platinum

As far as this is concerned will have @phillpower2 check they are our experts for the PSU.

The speccy report will help further diagnose what may be causing this.[/COLOR]

[phillpower2]

Wouldn’t touch this particular PSU, Platinum efficiency rated PSU but only has a five year warranty and needs an adaptor for the GPU, not my preferred brand but a more appropriate choice would have been the ATX 3.0 and PCI-E 5 compatible PSU here

[rethemorn]

Thank you so much for taking interest!

Here is the Speccy output (although some of it is in Polish, hope that’s not a big issue): http://speccy.piriform.com/results/G...GeP8QLUZhNVgFg

mixing and matching RAM like this is never good.

I think I wasn’t clear - the old RAMs got completely replaced as service guys said they were faulty. They did not work alongside new RAMs.

Wouldn’t touch this particular PSU, Platinum efficiency rated PSU but only has a five year warranty and needs an adaptor for the GPU, not my preferred brand but a more appropriate choice would have been the ATX 3.0 and PCI-E 5 compatible PSU here

Is this something that might be causing the issue and I should look for a replacement PSU?

Thanks again!

[phillpower2]

What you describe in your OP sounds like something overheating and this includes the PSU internally, the present PSU is not the latest spec like the one at the link that was provided. and last but not least and correct me if I am wrong but do you not have to use an adaptor between the PSU and the GPU.

You are welcome btw

[rethemorn]

As for adapter - I don’t know if I have one. Bought this PC as a full setup, I’m not much of a hardware person. Attaching photos if the adapter would be something physically visible there. Part of the case with PSU is separated though, if you want to see inside I can disassemble it deeper.

Are there any tools you’d recommend to monitor (if it’s even possible) PSU overheating? Can PSU being insufficient for the setup be the issue here? I’d want to fix it but I don’t know what would be the best way to approach this.

[phillpower2]

Can PSU being insufficient for the setup be the issue here?

Yes, your PSU is not bad but as explained it is not the best for your particular GPU, appropriate equipment does not need adaptors to work, I loath adaptors as their use implies either cutting corners or cheaping out.

There is an adaptor in use and fwiw whoever set this PC up did so badly, you never ever let Windows update before the system drivers have been installed, they have done, and the very first driver that needs to installed is for the chipset as that is what enables the MB to be able to communicate with all the other, Razer drivers were the first drivers to be installed :unsure:

The BIOS needs to be updated and for two reasons, to patch security vulnerabilities and to improve system stability.

You have a second screen hooked up which is adding load to the GPU and PSU, update the BIOS, shutdown and disconnect the second screen, restart the PC and test by using as you normally would to see if there is any change in the behaviour.

Post back with an update when you are ready.

[Rustys]

Thanks for explaining the RAM clearing that up.

You have the RAM install in A2 and B2 correct?

How does the system run with just one RAM installed?

[rethemorn]

Thanks for explaining the RAM clearing that up.

You have the RAM install in A2 and B2 correct?

How does the system run with just one RAM installed?

With just one RAM installed it was very, very choppy and slow. As for slots name - I don’t know, but they’re visible on the picture I’ve posted earlier - I’m using two rightmost slots for them.

Yes, your PSU is not bad but as explained it is not the best for your particular GPU, appropriate equipment does not need adaptors to work, I loath adaptors as their use implies either cutting corners or cheaping out.

There is an adaptor in use and fwiw whoever set this PC up did so badly, you never ever let Windows update before the system drivers have been installed, they have done, and the very first driver that needs to installed is for the chipset as that is what enables the MB to be able to communicate with all the other, Razer drivers were the first drivers to be installed :unsure:

The BIOS needs to be updated and for two reasons, to patch security vulnerabilities and to improve system stability.

You have a second screen hooked up which is adding load to the GPU and PSU, update the BIOS, shutdown and disconnect the second screen, restart the PC and test by using as you normally would to see if there is any change in the behaviour.

Post back with an update when you are ready.

I have updated the BIOS and issue remained, but since I’ve disconnected second screen the issue seems to be gone? Maybe it’s just a coincidence? I’ll keep the thread updated if anything happens until Sunday.

Thanks for your help!

[Rustys]

With just one RAM installed it was very, very choppy and slow. As for slots name - I don’t know, but they’re visible on the picture I’ve posted earlier - I’m using two rightmost slots for them.

You should refer to the manual for the slots and location.

https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z690-p-d4/helpdesk_manual/?model2Name=PRIME-Z690-P-D4

Where is the radiator for the cooling mounted?

An interesting video I have found.

[MEDIA=youtube]BbGomv195sk[/MEDIA]

[phillpower2]

With just one RAM installed it was very, very choppy and slow. As for slots name - I don’t know, but they’re visible on the picture I’ve posted earlier - I’m using two rightmost slots for them.

Whoever put the RAM in the present slots is not helping the cause, the RAM should be populating slots A2 and B2 which are the second and fourth slots away from the PSU,

I have updated the BIOS and issue remained, but since I’ve disconnected second screen the issue seems to be gone? Maybe it’s just a coincidence?

Only way to find out is to hook the second screen back up and test.

[Rustys]

Do you have any update for us?

[phillpower2]

I have updated the BIOS and issue remained, but since I’ve disconnected second screen the issue seems to be gone? Maybe it’s just a coincidence? I’ll keep the thread updated if anything happens until Sunday.

Marked as solved as the OP didn`t come back.