Black Screen Crashes

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  • alsyed
    PCHF Member
    • Aug 2023
    • 16

    #16
    Originally posted by xrobwx71
    Unzip these to your desktop. Right-click each and run as administrator.

    It will save a file on your desktop. Upload these 2 files.

    Thanks @Rustys
    Did exactly as you mentioned. The CMD window appears for a moment but no file is being saved on my desktop.

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15209

      #17
      Originally posted by alsyed
      PCPARTPICKER, its says my system draws 529w
      It is the card manufacturer that is expected to honour any warranty should the card break, not a PSU calculator or some faceless person on the internet that says that it is ok to ignore any minimum PSU requirements specified by the GPU manufacturer, always check what the GPU manufacturer recommends as a minimum before purchasing any PSU.
      Originally posted by alsyed
      CPU: Ryzen 5 5600x
      RAM: TEAMGROUP T-Force Delta RGB 16 GB (2 x 8 GB) [COLOR=rgb(184, 49, 47)]DDR4-3600 CL18
      [/COLOR]
      [COLOR=rgb(184, 49, 47)]
      The RAM is not appropriate for your CPU, AMD state here up to 3200MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC will fall over.

      Go into the BIOS, disable XMP and then manually set the RAM to run at 3200MHz and the voltage to 1.35V.

      Something to keep in mind for the future, a CPU must be compatible with a MB whereas the RAM has to be compatible with both the CPU and the MB, this because a MB can be compatible with faster CPUs and MB manufacturers often state RAM speeds that far exceed what any CPU the board can handle.[/color]

      Comment

      • alsyed
        PCHF Member
        • Aug 2023
        • 16

        #18
        Originally posted by phillpower2
        It is the card manufacturer that is expected to honour any warranty should the card break, not a PSU calculator or some faceless person on the internet that says that it is ok to ignore any minimum PSU requirements specified by the GPU manufacturer, always check what the GPU manufacturer recommends as a minimum before purchasing any PSU.
        Sure, I already have the minimum requirements specified which is 850w and its a A tier psu also. And I even swapped the card to 3080 which has 750w minimum requirement.
        Originally posted by phillpower2
        The RAM is not appropriate for your CPU, AMD state here up to 3200MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC will fall over.

        Go into the BIOS, disable XMP and then manually set the RAM to run at 3200MHz and the voltage to 1.35V.

        Something to keep in mind for the future, a CPU must be compatible with a MB whereas the RAM has to be compatible with both the CPU and the MB, this because a MB can be compatible with faster CPUs and MB manufacturers often state RAM speeds that far exceed what any CPU the board can handle.
        I had xmp enabled for 18 months now didn’t face an issue. The problem started after upgrading the gpu but the gpu is fine. I will change the frequency of the RAM but I don’t think that’s what causing the crashes.

        Also, just a few minutes ago the pc completely shutdown on me. I turned the psu off and on from the back of pc and as the pc rgb lights started turning on it shutdown again. Is it the psu dying?

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15209

          #19
          You quoted a wattage that you got from PCPartPicker that is factually inaccurate, the fact that you have an appropriate spec of PSU is good but others that may happen across your thread need to be made aware that you don’t purchase a PSU based on anything other than what the add on video card manufacturer says is the minimum.

          Not me saying what the maximum speed of RAM is that your CPU can handle, it is AMD and what you were advised was backed up by a link to the AMD homepage for your CPU, don’t shoot the messenger but do feel free to take it up with AMD themselves here

          The latest episode is typical of something overheating, this includes the PSU internally, how old is the PSU.

          Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.

          Comment

          • alsyed
            PCHF Member
            • Aug 2023
            • 16

            #20
            I get your point and I agree. Power supply is not a component to be on the bleeding edge or cheap on it. At the end you are paying hundreds of dollars on your pc parts, saving 20-30 dollars on power supply not worth for your safety and your pc parts. I mentioned the wattage from pcpartpicker just to explain that I still have a lot of headroom when it comes to my power supply wattage capacity.

            Regarding the maximum RAM speed supported by the CPU I cant disagree on that. AMD knows what their products capable of far more than anyone. I am just mentioning that I had my RAM at 3600MHz since building my pc but didn’t face an issue. The issue started after changing the gpu. Nevertheless, I changed the RAM frequency to 3200MHz, didn’t know 3600MHz is not supported by my CPU. Thank you for the info.

            I had this PSU for a year and 9 months now, same for all the other parts expect the 6950xt is 1 month old.

            I will stop quoting I thought it will be easier and more organized that way. Also, I am sorry if my responses are coming out as rude or arrogant. It is not my intention to be recieved as this way. Really appreciate the time, patience and effort the staff of this forum are putting in order to help the community. I guess this issue is getting the worst out of me. I am just trying to give my thoughts to solve the issue asap.

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15209

              #21
              No worries and lets hope that changing the speed of the RAM gets you sorted.

              XFX set the bar high when it comes to what they recommend for their high end GPUs so going with the 850W that they recommend for their Speedster MERC 319 Radeon RX 6950 XT 100% should be the minimum but if me I would be going with at least 1000W.

              Which power supply do you need?

              Even with heavy usage even a half decent PSU of the same age would be unlikely to be overheating internally so you having a unit from the RM range makes the possibility even less likely but not impossible, a faulty thermal sensor or hot air getting sucked into the PSU could cause this.

              Comment

              • alsyed
                PCHF Member
                • Aug 2023
                • 16

                #22
                Unfortuantely it didn’t solve the issue.

                What would you suggest regarding the PSU? I already contacted Corsair for a RMA and I waiting for their response.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15209

                  #23
                  What actually happened on this last episode and what was the PC being used for at the time.

                  Not sure about Corsair atm as there is no proof that it is their PSU that is causing this.

                  Before getting back to us can you also do the below;

                  Download MiniToolBox and save the file to the Desktop.

                  Close the browser and run the tool, check the following options;

                  List last 10 Event Viewer Errors
                  List Installed Programs
                  List Devices (Only Problems)
                  List Users, Partitions and Memory size

                  Click on Go.

                  Post the resulting log in your next reply for us if you will.

                  Comment

                  • alsyed
                    PCHF Member
                    • Aug 2023
                    • 16

                    #24
                    Here is the results.

                    Comment

                    • Rustys
                      PCHF Member
                      • Jul 2016
                      • 7862

                      #25
                      Nothing was posted.

                      Comment

                      • alsyed
                        PCHF Member
                        • Aug 2023
                        • 16

                        #26
                        The forum wouldn’t let me to post the txt file neither copying the content of it

                        Comment

                        • xrobwx71
                          PCHF Moderator
                          • Mar 2023
                          • 1067

                          #27
                          Upload the text file to one of the file share places and share the link.

                          Google Drive, Dropbox, etc.

                          Comment

                          • alsyed
                            PCHF Member
                            • Aug 2023
                            • 16

                            #28

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15209

                              #29
                              You need to open a support ticket with Autodesk as that is what is crashing your system and by the looks of it because it is not registered.

                              Comment

                              • alsyed
                                PCHF Member
                                • Aug 2023
                                • 16

                                #30
                                I signed with my account that has the license it was logged off for some reason. Do I wait now to see if the problem is solved?

                                Comment

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