Applications crash under less and less stress.

[louis]

I have a gtx 1060 3gb intel i5-9400F and 16GB of DDR3 RAM and yet when I run csgo with 4 chrome tabs open every application crashes. Before crashing everything functions normally, I just want to find the root cause so I can replace it. I’ve used DDU to reset my GPU drivers, I’ve run memtest on my RAM, I’ve checked the file integrity of windows and reset all drivers I could all to no avail. Memtest showed no issues and I even used OCCT to test my VRAM which showed nothing wrong at 90% utilisation. All temperatures are within normal ranges when running and if I view performance in task manager while the crash happens nothing is stressed except the GPU at the moment of the crash. I have attached 2 photos of errors from the crashes although most crashes don’t give any error codes. This issue has been slowly getting worse and worse over the past few month where I cannot ignore it anymore. Any help finding the cause would be appreciated as I don’t want to waste money replacing something that wont fix the issue. thanks

[Bruce]

Let’s get your complete PC specs.
get Speccy from here; Speccy - Download Builds
in Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
now you can paste (Ctrl+V) that link into your next post.

One component Speccy doesn’t cover is the Power Supply Unit, so also include the make/model of the PSU.

[Bruce]

@louis - still with us?

[louis]

http://speccy.piriform.com/results/YG2Un43GBP2QpVLbXMacuYu

and this is the psu

https://www.amazon.co.uk/gp/product/B01MROR1IT/ref=ppx_yo_dt_b_asin_title_o05_s00?ie=UTF8&psc=1

[Bruce]

while probably not the reason for your issues, that’s a Tier C level PSU meant for low end rigs.
and it’s only Bronze rated.
your GPU has a minimum 400w requirement, so not much wiggle room.

from the Speccy report. some standouts are;
[ul]
[li]uninstall Avast AV, there is no need to have two AV programs running, and the inbuilt Defender is excellent.[/li][li]change the Power Profile to Balance.[/li][li]try disabling the VPN[/li][li]space on C:\ is very low. run CCleaner or Glary Disk Cleaner or the inbuilt cleanmgr command to recover some space.[/li][li]the number of SMART free fall events detected by the accelerometer is high.[/li][/ul]
see if any of that helps.

how old is the GPU?

[Bruce]

get the Avast removal tool from here; Avast Removal Tool | Download Avast Clear | Avast

the Free Fall events that are reported by SMART are higher than expected G-forces detected by the inbuilt accelerometer. could mean the PC has been dropped, knocked, or just spun around too fast.
nothing you can do to ‘fix’ them. maybe scan the drive for errors.

run these from an elevated command prompt;
[ul]
[li]chkdsk c: /r[/li][li]sfc /scannow[/li][li]dism /online /cleanup-image /restorehealth[/li][li]dism /online /cleanup-image /startcomponentcleanup /resetbase[/li][/ul]
let’s get some more eyes on this - @PeterOz @georgeks @Pyro @Bastet @xrobwx71

[PeterOz]

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us as an attachment

[louis]

i ran all the console commands and I’ve attached the file. i thought it was fixed but its started crashing again so clearly not unfortunately

[Rustys]

You RAM is set outside for what the processor can handle.

https://www.intel.com/content/www/us...fications.html
Memory Types DDR4-2666

[ATTACH type=“full” alt=“Screenshot 2023-06-24 104310.png”]12269[/ATTACH]

Partition 1
Partition ID: Disk #1, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 1344DD92
Size: 930 GB
Used Space: 919 GB (98%)
[COLOR=rgb(184, 49, 47)]Free Space: 11.3 GB (2%)

First issue I see is you are running out of space. This is because Windows requires on average 30% to 35% free space including 32 GB free space for updates, 7-10 GB reserved for future proofing on the C drive.

This is not including and limited to what the system uses for backups, swap page and hibernate files.[/COLOR]

[louis]

Ive freed up 157GB on the drive now. Is there a way to set the RAM inside what the processor can handle as the errors seem to suggest memory allocation is the issue

[PeterOz]

The manual is not very good at showing bios information.
You would need to enter the BIOS and F5: Enter Memory-Z menu
Then you would need to either work it out or take a pic and post it here.
You need to look for setting the ram speed and voltage as per Rustys post #10 and test.

[louis]

I went on BIOS and my RAM was already set to DDR4-2666. If you see anything wrong with how its set up let me know but I’ve not changed anything and its always worked fine before

[Rustys]

What does it show under Advanced DRAM configuration and Memory-Z.

[Rustys]

I have a gtx 1060 3gb intel i5-9400F and 16GB of DDR3 RAM

Can you confirm that it is DDR3 or DDR4?

[louis]

The RAM is DDR4 i was wrong. I’ve sent the advanced configuration and one of the channels from the memory-z (Both channels have identical numbers)