Thought it works now but it doesn’t :(

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  • Hjoervard
    PCHF Member
    • Apr 2023
    • 14

    #1

    Thought it works now but it doesn’t :(

    Previous tread:

    (Sorry if this is the wrong way to post that follow up)
    I’ve been gone for a few days now and just came back. Bad news for me being that the problem apparently just didn’t occur while I tested it. Because now it again happens every time I use it to play something I got the new recommended PSU but am still waiting on the second RAM but it shouldn’t crash like that without it anyway I think ?
    If you still have any ideas I’d be happy to hear. Do you think maybe my gpu is just fried and needs a repair ?

    Regards
    Hjoervard
  • Hjoervard
    PCHF Member
    • Apr 2023
    • 14

    #2
    I don’t know if this helps but here you go:

    Also speccy link again for fast access: http://speccy.piriform.com/results/2...cduulxCre3jOvf

    Comment

    • veeg
      PCHF Director
      • Jul 2016
      • 8977

      #3
      Hello

      I will tag the members that were helping you.

      @Pyro @phillpower2

      Comment

      • Pyro
        PCHF Member
        • Jan 2019
        • 1189

        #4
        Does it crash to the desktop or does the entire computer blue screen?

        What drive are you running your games off of? Do you use an external drive?

        What games are you playing? Does it do it in all games?

        Please post an updated speccy so we can see system changes if any -

        Comment

        • Hjoervard
          PCHF Member
          • Apr 2023
          • 14

          #5
          This is the updated Speccy :


          Problem is the same as it was before, any game (doesn’t matter which) turns into a black screen with no signal after 1-2 mins (time varies ) . The music keeps on going in a loop though. I need to do a restart then to get my screen again.

          Comment

          • Hjoervard
            PCHF Member
            • Apr 2023
            • 14

            #6
            I just looked into the Problem logs this is what it gives me anytime that this crash happens:
            Source
            Windows

            Summary
            Hardware error

            Date
            ‎11/‎04/‎2023 15:30

            Status
            Not reported

            Description
            A problem with your hardware caused Windows to stop working correctly.

            Problem signature
            Problem Event Name: LiveKernelEvent
            Code: 141
            Parameter 1: ffff9d040a2e0010
            Parameter 2: fffff80323373720
            Parameter 3: 0
            Parameter 4: 0
            OS version: 10_0_22621
            Service Pack: 0_0
            Product: 768_1
            OS Version: 10.0.22621.2.0.0.768.101
            Locale ID: 8192

            Comment

            • Pyro
              PCHF Member
              • Jan 2019
              • 1189

              #7
              Did you ever get the new PSU?

              Did you order your RAM in a kit? What did you purchase?

              What is you CPU temp under load?
              CPU
              AMD Ryzen 7:
              65 °C

              This is my laundry list, it’s a good starting point for troubleshooting and should get you an idea what’s going on:
              1. Try running the following programs, also try to keep at least 25-30% of your disks as free space.

              Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don’t have any files you want to keep.

              Run Defragment and Optimize Drives, run this on your drives.

              These will free up some space, but you may need to relocate/delete files to reach the suggested free space.
              1. Disable any overclocking or changes to power/performance settings

              Undo any overclocking you may have done (if any)

              [COLOR=rgb(184, 49, 47)]Settings > System > Power and sleep > Additional power settings
              Make sure your power plan is set to balanced, high performance/ultimate performance is only beneficial on gaming laptops where it needs that extra boost.
              1. Check for Operating System Corruption

              Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
              Run these three commands separately:
              [COLOR=rgb(41, 105, 176)]
              sfc /scannow

              Dism /Online /Cleanup-Image /CheckHealth

              Dism /Online /Cleanup-Image /RestoreHealth[COLOR=rgb(184, 49, 47)]

              These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

              Note: It doesn’t hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn’t cause any issues, better to be safe than sorry.
              1. Unplug unnecessary devices.

              If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it.

              Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.[/COLOR][/COLOR][/COLOR]

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15205

                #8
                If I may just refer you back to replies #8, #13 and #14 in your previous thread here
                CPU
                AMD Ryzen 7:[COLOR=rgb(184, 49, 47)] 70 °C
                Power Profile
                Active power scheme: [COLOR=rgb(184, 49, 47)]AMD Ryzen High Performance

                You are frying the CPU with that less than stupid setting.

                Having single channel RAM that is slower than treacle but having the power plan set to High Performance makes zero sense in all honesty.

                Atop of the above you are shown to have reinstalled Windows again but just like the Power Plan you have ignored the advice that you were given regarding the importance and procedure for correctly installing the system drivers, if you are prepared to help yourself people here will help you willingly ignore the guidance though and you will be on your own [/COLOR][/COLOR]

                Comment

                • Bruce
                  PCHF Member
                  • Oct 2017
                  • 10697

                  #9
                  @Hjoervard - where we at?

                  Comment

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