PC Reboots and/or Shutdowns randomly

[FrostHydra]

Shutdowns still occurring. One happened about 5 minutes into a game, and another 3 hours into that same game. I would like to note that the 3 hour one happened the exact second I tabbed out of the game into a chrome browser; no idea if it has any correlation.

[Pyro]

Try running back into your BIOS and re-enabling XMP, this should set your ram to the advertised 3200MHz which is what your CPU needs, restart and test again, does this help the problem?

[phillpower2]

Try running back into your BIOS and re-enabling XMP,

That would not be wise as the OP has totally the wrong RAM for their CPU, as you mention the CPU can only handle up to 3200MHz RAM whereas the OPs RAM is DDR4 4000MHz.

I would like to note that the 3 hour one happened the exact second I tabbed out of the game into a chrome browser; no idea if it has any correlation.

Wireless gaming sucks and an Ethernet should always be used, you also have a shed load of internet connections going on and especially under the services tab.

[Pyro]

Phil is right, I got threads mixed up, my apologies for the inaccurate advice.

[veeg]

Any updates?

[FrostHydra]

Any updates?

No, issue continues to occur

Wireless gaming sucks and an Ethernet should always be used, you also have a shed load of internet connections going on and especially under the services tab.

I normally have it plugged into ethernet. While trying to remove variables from the problem, I unplugged the PC from the ethernet.

[FrostHydra]

I removed and thoroughly cleaned my GPU as it is one of the components that turns off during a partial shut down. The temps were a bit lower, and I did manage to play for a solid 4 hours before my PC did a shutdown. I honestly can’t say I’m any closer to solving this issue from when I started. I have not been able to narrow down to any degree what causes the shutdown. I’m pretty frustrated and think it be easier just to buy a completely new PC at this point, as no one in person or online has been even able to determine a lead or root to the issue.

[Pyro]

I’m out of ideas, have you tried a complete teardown and rebuild? Sometimes reseating everything can help to solve mystery issues like this, albeit a ‘nuclear’ option of sorts.

[FrostHydra]

‘nuclear’ option of sorts.

Do you think it be worth buying a new PSU as a in-between option. “Event 41, Kernal-Power” seems to have a lot of potential causes, but seems to commonly be related to the power supply in some way. Since I’ve tried multiple outlets, and also use a UPS, if the issue is due to power, I have ruled out any outside power issues being the problem. It would most likely be the PSU causing issues, right?

[Pyro]

From what I’m seeing, the PSU is adequate, but who knows what’s actually going on with it. You should be able to send it in to be tested by EVGA with that 10-year warranty.

Do you notice any different sounds coming form it? Clicking, rattling, grinding, etc?

Aside from shipping you should be able to get your PSU warrantied or replaced with a refurbished unit for free, but without testing without the GPU or with a lower power-draw unit, it’s tough to say if that’s the issue for sure.

[FrostHydra]

Do you notice any different sounds coming form it? Clicking, rattling, grinding, etc?

No unusual sounds, in fact the GPU (loudest component) is now a lot more quite after I removed and thoroughly cleaned it.

you should be able to get your PSU warrantied or replaced with a refurbished unit for free

I will look into that, but I think I still need to get another PSU. I imagine it will take awhile for it to be shipped and shipped back, and I cant afford to have my PC completely non functioning for such a period.

[Pyro]

It’s your choice.

An A-Tier 900W or higher PSU will suffice for your needs.

It might be worth getting it checked out anyway, maybe see if a shop near you will test it for you on location. Since I have no way of guaranteeing whether or not it is your issue.

Once again I want to suggest that try some cheaper alternatives first - such as an OS reinstall or reseating all of the components outside of the system.

[FrostHydra]

Alright, new working theory. I don’t think its the PSU, I just did a 100% stress test on it for 12 hours, nothing. So here’s my new theory; something is being overheated. Something that does not have a temperature read out. Like a individual component on the motherboard.

After my PC shutdowns around 3 hours of gaming, If I restart it and keep playing it shutdowns sooner. This keeps scaling practically all the way to 5 minutes until a incident occurs. BUT, that’s only if I restart my PC instantly, if I wait a day or just do something else for a few hours, that restart timer basically resets back to around 3 hours. Everything is reset and is a blank slate when the computer restarts, except of course the physical temperature of the components. That’s the only variable I have observed that seems to change how long the PC lasts until a restart/shutdown.

I mentioned earlier that my GPU is never above 72, and CPU 70, with my computer sustaining those temperatures for a few hours; but I’m lead to believe that some component seems to be overheating, based on how the frequency of the restarts/shutdowns occur. I’m going to keep stress testing to see if I can try and collect more data. But my uneducated and inexperienced guess is something on the motherboard is failing due to heat.

[Pyro]

Looking back on what has been done, did you ever check the memory? It looks as though that is still incorrect for the system.

Aside from using a temperature reader, there are a lot of parts on a board that don’t give us temp readouts, you could try a program like HWiNFO64 to read as much of the information as possible, but there might ultimately be something you simply cannot see.

As far as the frequency, that could be heat, that could be swap-space filling up, etc.

Did you ever clear up space on your C: drive?

All of your drives should have 25-30% free space to prevent issues, this is doubly important in regards to your OS drive.

I am not in the room with you when you have an issue, it could be something I can’t see, hear, or smell, that is where you need to decide. If you think it’s a faulty Motherboard after all of this then you should submit a service request to Gigabyte. It looks like your rig was built in 2021? GB carries a 3-year parts and labor warranty, so unless it’s older than your current machine you should be able to get it sent in and tested.

I know this is an issue in regards to your time, but I can’t suggest spending the money on a brand new part unless I have reasonable proof that it is the cause of an issue or a potential issue.

I’m going to tag in a few others to double over anything and ask more questions in hopes we can solve the issue without taking your computer out.
@Bruce @PeterOz

[PeterOz]

I know you say temps are fine. However, I would start with the basics.
Have a read of this and tell me what you think.
Step 1) Buy a Thermal Paste. I use Arctic Silver Click On Me BUT after watching this best Thermal Click On Me you could try This Click On Me
Step 2) Remove Power cord and open Computer and touch metal to Earth yourself or Buy this Click On Me
Static is a big killer of computers.
Step 3) Remove fan and heat sink Click On Me for Intel OR Click On Me for AMD If not held on like this then could be screwed on or post back with pic.
Step 4) Clean CPU (DO NOT REMOVE) and bottom of heat sink using Methylated spirits or Isopropyl Alcohol (rubbing alcohol)
Step 5) Apply Thermal Paste Click On Me to CPU Everyone has a different method.
The aim is a nice covering Too little = Bad, Too much = Bad (Think Goldilocks and the three bears). Pic attached
Step 6) Reattach heatsink/fan (after the fan and fins are clean) Click On Me for intel or Click On Me for AMD
Step 7) Apply Power.
Step 8) Cross fingers and turn on computer and Test. Then close computer backup.