PC freezing in probable cause of CPU change

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  • Damian_Ferraresi
    PCHF Member
    • Oct 2022
    • 13

    #1

    PC freezing in probable cause of CPU change

    Hi, i have recently upgraded my CPU from an AMD Ryzen 3 1200 to a AMD Ryzen 5 5500. I have the MSI A320M-A PRO M2 motherboard and first, i thought i couldn’t the Ryzen 5 with this motherboard but i found out that i can by searching on the internet and asking a friend. So i’ve bought the CPU, updated my BIOS, installed the CPU and the fan that was included and everything was fine. But later, i started experiencing issues, like:
    1. My PC froze and the headphones started making a really loud buzzing sound
      or
    2. My PC just froze without the buzzing sound
      or
    3. My PC randomly starts restarting
      or
    4. I got a Windows Blue Screen of Death, always with one of these errors: CLOCK_WATCHDOG_TIMEOUT, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, BAD_POOL_HEADER.
      I tried troubleshooting, i made sure i had the right version of BIOS and at the end i tried to reset my PC, but neither helped. I am still getting this issue on a resetted PC that can have no malware. My CPU temperature is okay, the fan is running like it should. I downloaded a tool to check the hardware health of my PC named HWinfo and i found in the standard flags this (attached screenshot).

    [ATTACH type=“full”]10669[/ATTACH]

    I don’t really know what these mean, but i wanted to know if anything of my issue had to do something with these “errors”. if yes, how could i fix it? If, no what is the issue?
    Thank for the support
  • Damian_Ferraresi
    PCHF Member
    • Oct 2022
    • 13

    #2
    Update: Now, i event got the DRIVER_OVERRAN STACK BUFFER blue screen error even though i’m pretty sure all my drivers are up to date.
    • I, wanted to say that i usually get this issue while playing games or watching videos, but i get this even while doing not difficult stuff like having opened a Chrome tab. I noticed, that my PC crashes a lot of times for like the first 10 minutes of having it turned on, but after a while it stops happening/happens one more time and then i can use my PC for a long time and it doesn’t crash. For example, i turn on Valorant, my PC crashes, i turn on the PC, play Valorant for 2 minutes, it crashes again and the process keeps happening for 10-15 minutes and then nothing. I use my PC normally, it doesn’t crash.

    Comment

    • Damian_Ferraresi
      PCHF Member
      • Oct 2022
      • 13

      #3
      • this error: UNEXPECTED_KERNEL_MODE_TRAP

      Comment

      • jmarket
        PCHF Owner
        • Jan 2015
        • 7635

        #4
        Hello,

        Can you please run the below steps?

        Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder. Please note that no personal information is collected using this process

        Run the app - Double-click on the downloaded EXE file
        Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

        Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

        Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
        Windows Explorer should open and highlight the zipped folder

        Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

        Comment

        • PeterOz
          PCHF Technical Response Team
          • Mar 2021
          • 4190

          #5
          As well as the above
          What ram are you using - make and model- speed

          Comment

          • Damian_Ferraresi
            PCHF Member
            • Oct 2022
            • 13

            #6
            Hello, thanks for your response, i’m using this RAM: Amazon.com (only one)
            and i’m attaching what you requested.

            Comment

            • Damian_Ferraresi
              PCHF Member
              • Oct 2022
              • 13

              #7
              Adding the EXCEPTION_ON_INVALID_STACK blue screen error.

              Comment

              • PeterOz
                PCHF Technical Response Team
                • Mar 2021
                • 4190

                #8
                Let’s see what jmarket says about your dump files

                From AMD
                Max Memory Speed
                2x1R
                DDR4-3200
                2x2R
                DDR4-3200
                4x1R
                DDR4-2933
                [COLOR=rgb(243, 121, 52)]4x2R
                DDR4-2667

                Your Ram
                [HEADING=2]KINGSTON 8GB 2666MHz DDR4 Non-ECC CL19 DIMM [COLOR=rgb(243, 121, 52)]1Rx8 VLP[/COLOR][/HEADING][COLOR=rgb(243, 121, 52)]
                [COLOR=rgb(255, 255, 255)]@phillpower2 is this ram ok?[/COLOR][/color][/COLOR]

                Comment

                • Bruce
                  PCHF Member
                  • Oct 2017
                  • 10697

                  #9
                  @Damián Ferraresi - any news?

                  @phillpower2 jmarket

                  Comment

                  • Damian_Ferraresi
                    PCHF Member
                    • Oct 2022
                    • 13

                    #10
                    no, i’m sorry i wasn’t home for the weekend

                    Comment

                    • Damian_Ferraresi
                      PCHF Member
                      • Oct 2022
                      • 13

                      #11
                      Just got the DRIVER_IRQL_NOT_LESS_OR_EQUAL error

                      Comment

                      • jmarket
                        PCHF Owner
                        • Jan 2015
                        • 7635

                        #12
                        Hello,

                        Please upload fresh BSOD logs for further analysis

                        Comment

                        • Damian_Ferraresi
                          PCHF Member
                          • Oct 2022
                          • 13

                          #13
                          Where can i find those?

                          Comment

                          • Damian_Ferraresi
                            PCHF Member
                            • Oct 2022
                            • 13

                            #14
                            Oh you mean the tool you sent me

                            Comment

                            • Damian_Ferraresi
                              PCHF Member
                              • Oct 2022
                              • 13

                              #15
                              It says the uploaded file i too large

                              Comment

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