Someone please help with this issue

[RicePanda]

Alright.. I just tried doing the “Mercury Playback Engine Software Only” just to see and it crashed as well. CPU does not spike, it’s only the GPU that spikes, even when using software only.

[Pyro]

Does it happen on everything you open in premiere or only certain files?

[RicePanda]

Every single project, even a new one with one singular video file.

[Pyro]

I see,

I’m not entirely sure what could be causing this, if you haven’t tried swapping the GPU already, that could show you something, although these sound more like software-related issues to me.

Hopefully someone else can tag some people in who know more about this than I do.

[RicePanda]

I hope so haha. It’s interfering with my work and I really am just as confused as you are ??? I appreciate you trying to help a ton.

[Malnutrition]

@Bruce @PeterOz

[Bruce]

yeah, I’m out of ideas that haven’t already been tried.

only thing I would ask - when you reinstalled a fresh Windows version, and got the chipset drivers loaded, did you then only load Premiere and run the rig like that.
that is, no other software or drivers, just the core essentials.
so no AV, no Office, no Zip, no VLC - that sort of thing.

I’d RMA the GPU myself, not because I think it is the problem, although I cannot say for certain, but you’d get a new one and the chances of both being dodgy are very slim.

my money is on the memory, only because in my experience, these left-field, weird-arsed issues usually are!

I’d like you to get your hands on another make/model of GPU and other RAM just to test that theory that either of those two components are not 100% compatible with Premiere - or more like Premiere is running code that is not 100% compatible with your GPU or RAM.

any chance you can beg/borrow some RAM and a graphics card off a friend/neighbour/co-worker/family member?

[RicePanda]

Sadly the only other ram I have is Corsair Vengeance LPX 8GB (2x4GB) DDR4 DRAM 3000MHz (PC4-24000) C15 Memory Kit and I have no idea if it even works. As for asking other people I don’t have any friends who live near who have a rig to test it on.

As for testing on a fresh windows with only chipset drivers loaded, I did run Premiere and if I remember correctly it ran the same as now with the crashes and I was destroyed that it didn’t fix my issue at that time.

As for them being compatible with Premiere, I never had issues until a few months ago, and I’ve had this PC for around 3 years now. They started around Lost Arks release for north america.

[RicePanda]

I’m easily able to replicate the issue by scrubbing through footage in Premiere, playing it for a bit and then trying to alt tab out of premiere by clicking the taskbar icon or trying to go to another window this way. My card always crashes when I do this and the GPU always has this HUGE spike in task manager when it happens yet no other program I have tested does this.

[RicePanda]

Sounds crazy but… I’m pretty sure it was Ryzen High Performance power plan causing it. I switched to balanced and now I cannot replicate the issue. WHAT?!

[Pyro]

Not crazy at all, power plans can impact all sorts of things, some people consider it as overclocking (on the same level as XMP).

Keep on it, if you can’t replicate the issue, you might have your answer.

[RicePanda]

Not crazy at all, power plans can impact all sorts of things, some people consider it as overclocking (on the same level as XMP).

Keep on it, if you can’t replicate the issue, you might have your answer.

I appreciate the help a ton, will let you know if it completely solved the issue.

[PeterOz]

Hi Rice Panda
You say you have uninsstalled MSI Afterburner. It shows in speccy report.
What version of Premiere Pro are you running

[PeterOz]

Also what Nvida Cuda drivers do you have installed ?
You can simply do that by right clicking on the desktop and select the NVIDIA Control Panel and open it. In that go to help tab and select System Information. In that, there is a components section In that under NVCUDA.DLL it shows NVIDIA CUDA Driver.

[RicePanda]

I am running the latest version of Premiere Pro, I installed previous and it still happened before I changed my power plan. As for the Cuda driver version, it shows 30.0.15.1215 as for MSI Afterburner I could have swore I uninstalled it, it’s no longer in the installed programs tab, same with Precision X1.