My ongoing crashing issue

[Elprokan]

Hey, thank you for reading my post and trying to help because I’m becoming more and more desperate, Please , if there is someone who can help me, I’m literally willing to pay him. It’s a semi-complicated issue but I’ll try to make it as short and coherent as possible. I’m having an ongoing pc crashing problem for almost 10 months.
Brief history of what I did and what happened before:
I upgraded my PC, basically fully except GPU and PSU and everything worked well for like 4 months.
After that period, my PC started crashing randomly, sometimes it ran for couple of days, other times even weeks before it crashing again,
Sometimes just turning on and off power button on the power extension socket was enough, other times I had to re-plug my GPU before it started working again.
All temperatures were ok, so it wasn’t overheating.
Knowing that I thought GPU might be the issue so I borrowed a new one, rx 590 and the same thing happened. It crashed after couple of days again,
However that crash was different, I heard loud fan spinning on gpu, it ramped up to 100% before crashing.
So I was convinced now that the old PSU must be the issue, because after that I had an accident where I saw literall smoke coming off from my pc case.
I inspected everything, even PSU but nothing seemed to be damaged, I was even able to start the pc again after an hour or so.
Anyway I bought new PSU, my old was corsair CX600 80+ bronze and I replaced it with Corsair TX750M 80+ Gold.
Unfortunatelly that did not help it and I experienced another crash. But this time, probably because this new PSU is built different, having an additional failsafe mechanism or something in that nature, I wasn’t able to start the computer again… well at least not normally. I had to use my old PSU to “kickstart” my PC so it would work again.
I assume old PSU did not have that safe mechanism and that was the reason I was able to start my pc normally.
Somehow after “kickstarting” pc with my old PSU, I was able to reconnect my new PSU again and for some wierd reason, it worked normally.
I googled and asked around and I was told that I need to test different power extension socket and plug it to a different socket.
That miraculously fixed it… so I thought… Today, after 4 months I experienced another crash. Pc won’t boot and I will have to “kickstart” it with old PSU again it seems.
Should I call an electrician or where do you think the issue may be?

[phillpower2]

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off or freezes etc the behaviour should be described as the “computer shut down unexpectedly” or froze and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

Should I call an electrician or where do you think the issue may be?

You may have to at some point but fwiw your original PSU was probably the worst PSU that Corsair ever made so if that will get the PC going using the same power outlet it suggests that the problem is elsewhere.

We know nothing about most of your hardware, always a good ide to provide this when asking for help on a tech forum (y)

Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better assist you.

[Elprokan]

You may have to at some point but fwiw your original PSU was probably the worst PSU that Corsair ever made so if that will get the PC going using the same power outlet it suggests that the problem is elsewhere.

We know nothing about most of your hardware, always a good ide to provide this when asking for help on a tech forum (y)

Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better assist you.

Sorry about the topic title, english is not my first language and I should have named it better.

My original PSU was working for many years with no issues, maybe I was lucky.
When I changed my power extension socket, it worked with no issue for 4 months, so I thought I solved it, but yesterday it happened again. Now I’m even more confused as I was using new PSU, not the old one that I used to “kickstart” the system 4 months ago on an old extension power socket.
It’s a custom build.
GPU: Sapphire r9 280x dual-x
Mobo: Asus TUF gaming b550-plus
CPU: AMD Ryzen 7 5800X
Cooler: ARCTIC Freezer 34 eSports DUO Red
RAM: Corsair 2x8GB kit DDR4 3200 MHz CL16
SSD : ADATA Ultimate SU650 SSD 240 GB
HDD : Seagate BarraCuda HDD 1 TB
HDD: WD Blue 1TB
PSU ( Current ) : Corsair TX750M 80+ Gold
PSU ( Old one ) : CX600 80+ bronze
Case: MAG VAMPIRIC 010X

[phillpower2]

I used to “kickstart” the system 4 months ago on an [COLOR=rgb(184, 49, 47)]old extension power socket
[/COLOR]

[COLOR=rgb(184, 49, 47)]
Least expensive option at this time is to get yourself a new one of these and one that has built in surge protection. one such an example here

Your RAM is ideal for the CPU that you have.

A very good CPU cooler.

The new PSU is appropriate for the build.

The GPU is getting on for nine years old and has previously been powered by a weak PSU that could potentially be twelve years old.

Get the new extension lead and see how things go, if no more problems, good but any repeat get your GPU tested or swap in a known good one for testing purposes.

SSD : ADATA Ultimate SU650 SSD 240 GB

An often overlooked source of problems is being low on free storage space, if only to rule it in or out can you check and then let us know how much free storage space there is on the C: drive/partition.[/color]

[Elprokan]

Get the new extension lead and see how things go, if no more problems, good but any repeat get your GPU tested or swap in a known good one for testing purposes.

That 4 month period without any shutdowns was on a new extension socket but it had no surge protection. If that is the issue does that mean the current in my house is unstable?

Get the new extension lead and see how things go, if no more problems, good but any repeat get your GPU tested or swap in a known good one for testing purposes

Like I wrote, I tested it with borrowed rx 590 and it did the same thing.

An often overlooked source of problems is being low on free storage space, if only to rule it in or out can you check and then let us know how much free storage space there is on the C: drive/partition.

I only use it for windows and one or two games I play that require fast loading times. I sit on 50-80gb unused space.

Also I excluded mobo,cpu or ram as main culprits in this problem of mine, because after all those shutdowns, they were still working, and I don’t think that damaged cpu or ram or mobo could work normally for weeks or months.

[phillpower2]

That is an expensive bit of kit you have there so at the very least you should have surge protection, a UPS with built in surge protection would be ideal but we understand that not everyone has the resources or the space to have one.

Would have to agree with your thinking and other than a power issue hardware wise there is only a short circuit that could be responsible, we need to try and rule out any possible software causes.

Couple of things for you to do;

[COLOR=rgb(226, 80, 65)]B[/B] Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[COLOR=rgb(226, 80, 65)]B [/B]Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.[/COLOR][/COLOR]

[Elprokan]

Edit: So, I unplugged my GPU and I was able to start the PC, however when I switched to my old PSU I was able to turn it on even with GPU plugged it. What does that mean? It’s because new PSU has some current-day failsafe mechanisms that prevent it from turning on or is the pcie slot on mobo broken/ short circuiting?

[phillpower2]

Sorry but you don[ICODE]t get to pick and choose what questions you answer or what information you provide so I[/ICODE]m out and will not be chiming back in, good luck with it.

[Elprokan]

Sorry but you don[ICODE]t get to pick and choose what questions you answer or what information you provide so I[/ICODE]m out and will not be chiming back in, good luck with it.

I appreciate your help but what an arogant response…
Anyway, you can close this thread as solved, it’s broken PCIE slot on mobo that was most likely damaged with my old GPU paired with crappy PSU.

[phillpower2]

Sorry but the arrogance was not on my behalf, I asked for information from you and got nothing back, only people with something to hide behave in such a manner and that is why they get no further assistance,