Hi all. I’m new here and not very experienced with desktop computers or hardware. I’m more of a laptop & software gal. I’m mainly here looking for a probable diagnostic of what the problem may be, so I can budget accordingly for service repairs and possible component replacements. Any advice is appreciated.
About the Computer - Purchased a certified refurbished computer a month ago from a reputable seller.
model - HP EliteDesk 800 G2 TWR
operating system - Windows 10 64-bit
current graphics card - AMD Radeon RX 550/550 series
processor - Intel Core i5-6500 CPU @ 3.20GHz (4 CPUS)
ram - 16GB
[SPOILER=“Issues”]
As of current, the computer has been opened up to ensure it’s clean and no dust. My husband has unplugged and re-plugged in any connectors/adapters.
About the Computer - Purchased a certified refurbished computer a month ago from a reputable seller.
model - HP EliteDesk 800 G2 TWR
operating system - Windows 10 64-bit
current graphics card - AMD Radeon RX 550/550 series
processor - Intel Core i5-6500 CPU @ 3.20GHz (4 CPUS)
ram - 16GB
[SPOILER=“Issues”]
- The computer was running fine except for one issue, until today. The one issue that kept occurring before all of this was, occasionally, when the power button was pressed, it would go on, but then immediately turn off before booting up. After a few tries, it would go on for good. This leads me to believe it’s a power supply issue.
- Starting today, there was a loud noise coming from the desktop. I assumed it was the fan, but the sound was actually coming from the power supply. However, the sound did not go away, and now whenever I turn off the PC through the start menu, it goes through the shut down process, but the light never goes off, and the computer does not stop making noise. Interestingly enough, when you hit the already-lit power button to turn it back on, it turns on just fine, but before it goes through the start up process, it throws an error for the CPU fan, claiming it’s not being detected or malfunctioned. The fan however is still running! Very fast, but running! This wasn’t happening before, so I started to worry it’s also the fan…?
- After a quick inspection, during idle use, right now the CPU temperature is averaging between 75-93 degrees Fahrenheit. The CPU usage tends to stay around 10%, but out of nowhere it will spike, and now running any kind of game application will cause it to immediately max out to 100%… Keep in mind, most of these games I never had a problem with before, and they are all older games from the early 2000s that could even run on a toaster.
As of current, the computer has been opened up to ensure it’s clean and no dust. My husband has unplugged and re-plugged in any connectors/adapters.
Comment