Cant boot into Windows 10 after bios update

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  • Nectin
    PCHF Member
    • Jun 2021
    • 12

    #1

    Cant boot into Windows 10 after bios update

    I recently received a Ryzen 9 5900x cpu, and after running the recommended bios update on my Biostar B450mh version 6.3 motherboard I swapped out the cpu yesterday. The computer worked just fine yesterday and today, but then I noticed my headset wasn’t showing up as a sound option or in the device manager. I disconnected and reconnected the aux i/o ports and my computer bluescreened. I was able to boot back into the computer but after trying to reconnect this a second time it crashed again. Now when I try to boot into Windows it loads for 30 seconds then goes to a black screen and it unresponsive. I have Ubuntu installed on this computer and am able to boot to Linux, but my headset still doesn’t show up in Linux. Can anybody help me get my computer running again, and hopefully get my microphone to connect as well? I’m running out of ideas here.
  • Nectin
    PCHF Member
    • Jun 2021
    • 12

    #2
    I was able to get to the troubleshooter. Startup repair wasn’t able to fix the issue, but I do have access to the command prompt now.

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    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15209

      #3
      Originally posted by Nectin
      Can anybody help me get my computer running again, and hopefully get my microphone to connect as well? I
      If we are able to resolve the Windows issue the missing mic problem may get fixed as well.

      Do the following one at a time at the Command prompt;

      1: Type DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each “/”). Press Enter

      2: Type sfc /scannow (note the space between “sfc” and “/”). Press Enter

      Post back with any outcome.

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      • Nectin
        PCHF Member
        • Jun 2021
        • 12

        #4
        After running the first line, it returned the following:

        Deployment Image Servicing and Management tool
        Version 10.0.19041.1

        Error:50
        DISM does not support servicing Windows PE with the /Online option.
        The DISM log file can be found at X:\windows\Logs\DISM\dism.log

        After running the sfc scan, it would load to Verification 100% complete before returning:

        Windows Resource Protection could not perform the requested operation.

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15209

          #5
          Go to Fix one - step two onwards here

          If those steps don`t correct the error 50 you are looking at having to do a clean install of Windows 10 due to it being corrupted.

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          • Nectin
            PCHF Member
            • Jun 2021
            • 12

            #6
            I had to do a clean install. The first time I tried to sign in the computer bluescreened, but now I’m signed in. Should I run through the first steps in the command prompt now?

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            • Nectin
              PCHF Member
              • Jun 2021
              • 12

              #7
              It just crashed again randomly. Stop Code:WHEA_UNCORRECTABLE_ERROR

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              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15209

                #8
                After clean installing Windows the first thing that you need to do is install the chipset drivers for the MB, then the storage device drivers and third any GPU drivers, you must not allow Windows to update first else the wrong drivers will get downloaded and installed which in turn will cause you no end of trouble.

                WHEA_UNCORRECTABLE_ERROR most often means that there is a hardware problem but if you didn`t install the drivers as detailed above you may want to go back and do so and see how things go from there, any further BSOD follow the steps below to get us the crash dmps;
                1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
                2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
                3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

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                • Nectin
                  PCHF Member
                  • Jun 2021
                  • 12

                  #9
                  Thank you so much! I updated all the drivers before the windows updates and the whole startup process feels like normal again. However, I still can’t get any headsets or microphones to appear as sound options and they don’t show up in the device manager. I do have Realtek audio driver 6.0.9126.1 installed, and my monitors connected over hdmi/displayport still work and are the only sound devices that show.

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15209

                    #10
                    Well that is good news at least.

                    Got an early start so going offline shortly but hopefully someone else will chime in.

                    If not done already, make a new system restore point and then get Windows fully up to date by installing version 21H1.

                    Will check back tomorrow asap after work UK time.

                    Comment

                    • Nectin
                      PCHF Member
                      • Jun 2021
                      • 12

                      #11
                      Thank you so much for all your time so far! I just created a system restore point, I’ll update windows now.

                      Comment

                      • Nectin
                        PCHF Member
                        • Jun 2021
                        • 12

                        #12
                        I just ran into another BSOD for WHEA_UNCORRECTABLE_ERROR. I had two dmp files, the one named 062021-6031-01 was from this most recent crash. I included the other one as well in case it’s helpful.

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15209

                          #13
                          Have looked at the two dmps but before going into any detail can I first of all ask if the crash today was before or after you had updated to Windows 10 version 21H1, if before, the crash dmps are irrelevant I`m afraid, if after just let us know.

                          We will need to see an up to date version of Windows 10 in Speccy when you are ready.

                          Comment

                          • Nectin
                            PCHF Member
                            • Jun 2021
                            • 12

                            #14
                            Sorry for the delay, I’ve been away from the house for a couple days. Here is a screenshot from Speccy of the latest installation. Hopefully this has the information you’re looking for. I updated the latest Windows quality update 21H1 at your request. If you need different information from Speccy let me know![ATTACH type=“full”]8097[/ATTACH]

                            The first of the two dmp files I’m not sure, but the latter one was after updating. It crashed twice more Sunday, although I haven’t been on my PC since then. I attached the two additional dmp files from these later crashes if it helps.

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15209

                              #15
                              No worries.

                              Same CPU problem flagged up in both crash dmps.

                              We need to see if you get any more BSOD before going any further, if you do, when you upload the latest dmps please post a new Speccy url for us to go through.

                              Comment

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