Seemingly random crashes

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  • Blargenth
    PCHF Member
    • Jun 2021
    • 31

    #1

    Seemingly random crashes

    Been having crashes for a couple of months now that seem to be random. Noticed them happening at the late hours of night, around 1am to 3am, usually happening very close together, about 5 minutes of stability before it would crash again. But eventually started seeing them during the day too during normal usage. No rhyme or reason as far as I can see. During game play, during web browser usage. And sometimes just like at night during nothing at all. The only other odd thing that happens after a crash is that once the computer boots up, the screen flashes white 3 to 5 times before it finally loads everything.
  • veeg
    PCHF Director
    • Jul 2016
    • 8977

    #2
    Hello

    Post your complete pc spec’s , especially the gpu spec’s..

    Comment

    • Blargenth
      PCHF Member
      • Jun 2021
      • 31

      #3
      Windows 10 pro 64 bit
      AMD Ryzen 5 3600 6 core 3.59 GHz
      32gbs of ram
      NVIDIA GeForce GTX 1070

      Comment

      • veeg
        PCHF Director
        • Jul 2016
        • 8977

        #4
        From my research it is suggested that you un-install the driver/s for your gpu and then re-install them. To double check to make sure it is the gpu,if you have an onboard graphics use that to see if you still have the same issue.. If so try another monitor if you can, if the 2nd monitor works fine on the onboard,then go to the 1st step i mentioned.

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        • Blargenth
          PCHF Member
          • Jun 2021
          • 31

          #5
          I just tried plugging it into the motherboards onboard video and it didn’t want to display. I’m not sure if theirs a specific display adapters setting I need to change or if this is a sign that the onboard video is possibly not working.

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          • Blargenth
            PCHF Member
            • Jun 2021
            • 31

            #6
            yea follow up. I just tried a google searched tutorial to fix motherboard video not showing up, and it did not work. It said to reset and go to the bios menu to look for changing display settings, but all I found was changing which dvi was used on startup, 1 or 2. And that did not fix the issue of onboard video not showing up.

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            • veeg
              PCHF Director
              • Jul 2016
              • 8977

              #7
              Did you try a different monitor?

              Comment

              • Rustys
                PCHF Member
                • Jul 2016
                • 7862

                #8
                Make and model of the power supply unit.
                Originally posted by Blargenth
                I just tried plugging it into the motherboards onboard video and it didn’t want to display.
                Did you remove the display card?
                AMD onboard graphics only work if the AMD CPU that are G-Series

                Unfortunately yours does not have integrated graphics.

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                • Blargenth
                  PCHF Member
                  • Jun 2021
                  • 31

                  #9
                  Originally posted by Rustys
                  Make and model of the power supply unit.

                  Did you remove the display card?
                  AMD onboard graphics only work if the AMD CPU that are G-Series

                  Unfortunately yours does not have integrated graphics.
                  a Thermaltake smart m850w. And I tried removing the graphics card, still wouldn’t show video through the motherboard

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                  • Rustys
                    PCHF Member
                    • Jul 2016
                    • 7862

                    #10
                    Originally posted by Blargenth
                    And I tried removing the graphics card, still wouldn’t show video through the motherboard
                    as I stated in Post # 8
                    Originally posted by Rustys
                    AMD onboard graphics only work if the AMD CPU that are G-Series

                    Unfortunately yours does not have integrated graphics.

                    Comment

                    • Blargenth
                      PCHF Member
                      • Jun 2021
                      • 31

                      #11
                      Originally posted by Rustys
                      as I stated in Post # 8
                      I’m trying to do everything you guys say to make sure I don’t miss a fix…

                      Comment

                      • Rustys
                        PCHF Member
                        • Jul 2016
                        • 7862

                        #12
                        Originally posted by Blargenth
                        Thermaltake smart m850w
                        @phillpower2

                        You need to test the system with a different graphics card.

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15205

                          #13
                          Originally posted by Blargenth
                          about 5 minutes of stability before it would crash again.
                          Can you explain exactly what you mean, as to why it is important explained below;

                          So that you are aware that there is a difference between overheating, hardware failure and software crashing, see the below;

                          Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, third party programs may on occasion close to the Windows desktop.

                          Hardware failure such as a weak power supply and/or overheating are not software related and when a computer freezes, restarts, suddenly turns off or the screen suddenly goes black or jumbled the behaviour should be described as the “computer shut down unexpectedly” etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

                          Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

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                          • Blargenth
                            PCHF Member
                            • Jun 2021
                            • 31

                            #14
                            It definitely goes to a blue screen of death every time it crashes. No cutting out or such (though it did freeze up ONCE when I was using it, but they may have been before it would have shown another blue screen of death) And when I mean every 5 minutes, its when its late at night. Blue screen after blue screen after blue screen. And I’m not even using it then.

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15205

                              #15
                              1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
                              2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
                              3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

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