New PC Crash

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  • JesseKush007
    PCHF Member
    • Apr 2021
    • 1

    #1

    New PC Crash

    Hello,

    i started up my new pc and windows wouldn’t come up so I decided to download windows on a usb and start all over. It worked up until the desktop homepage. After updates started to install it showed a bunch of green dots and just black screened. Any tips to fix it?
  • Bastet
    PCHF Member
    • Aug 2016
    • 1515

    #2
    The hard drive may have a problem. I would just return it as faulty.
    There also may be a problem with the graphics card. If you wish to try fixing it then clean install Windows but choose not to download updates. Install drivers from the manufacturer’s website & when all is working fine image the PC using Macrium Reflect free (remembering to create their boot media on USB or DVD), then install any Windows updates.

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    • PeterOz
      PCHF Technical Response Team
      • Mar 2021
      • 4181

      #3
      Originally posted by JesseKush007
      i started up my new pc
      Is this a new pc you purchased or one you built.
      If it it new I agree with Bastet - Return the pc.

      Only if you built the pc and it starts up from the new windows install
      Can you go here and download speed fan and install Click On Me .
      Run speed fan then click on the Exotics tab > show the magic. post a screen capture.

      Download and run and then post. Speccy - Free Download

      To post: CCleaner Support Community

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15205

        #4
        Thread closed due to lack of any feedback from the OP.

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