no internet access but ethernet is connected

[maazkhan]

Hello. i have recently helped my cousin buy a pc and these are the following specs
ryzen 5 3500X
rtx 2060
16gb ram
2tb hdd
240gb ssd

when he got his pc, he tried setting it up and it wouldnt let him connect to the internet but hes using an ethernet cable, it says unidentified network. and on the sky router its coming up with an orange and green light. we’ve tried everything online and followed all the steps but nothing seems to work.
Can anyone help please?

[phillpower2]

we’ve tried everything online and followed all the steps but nothing seems to work.

To avoid any repetition can you tell us what you have already tried.

[maazkhan]

sorry my bad , i have tried everything on theis website

https://answers.microsoft.com/en-us/windows/forum/all/fixed-windows-10-wifi-connected-but-no-internet/82573aa3-cebb-45df-9d0d-e90d68cab40d

[phillpower2]

Took a brief look at the link but not going through the whole lot

Short questions and answers work best;

Have you installed the LAN drivers for the MB.

Have you followed the steps in #6 here

[Rustys]

and on the sky router its coming up with an orange and green light.

Where? flashing steady on?
Some modem lights change color to show that there is an issue.

What version of windows?

Have you looed in Device manager under networking and are there any ? or X or unknown devices?

Have you tried a different computer using the same port?

Have you tried within windows 10 to reset the network.

Reboot the modem

[phillpower2]

Thread closed due to lack of feedback from the OP.