Computer restart randomly under load

[Irishmc91]

My PC restarts randomly under heavy graphics load. Crashes playing Medieval Dynasty even when playing on medium graphics. Ran heaven benchmark for about 5-8min with monitoring software going and CPU never got above ~71/73 degrees C and GPU was roughly the same ~70ish.

PC Build specs
MOBO: ASROCK B450M Pro4
CPU: Ryzen 5 3600 (standard cooling fan)
GPU: (Power Color) Radeon 5700xt
PSU: EVGA 600w +bronze
Mem: Team Group 16gb DDR-4 3200mhz

[veeg]

Hello

Do you have anyway to test with another psu?

[Irishmc91]

Hello

Do you have anyway to test with another psu?

You think that might be the problem? Bad psu? Or not enough power?

[phillpower2]

PSU: EVGA 600w +bronze

First released in 2013 and only actually produced 588W when out of the box new.

The PowerColor 5700xt is quite a power hungry GPU and does require a minimum of a 600W PSU that can produce at least 42 amps on the +12V rail, this PSU should also be a minimum of Gold efficiency rated.

How old is the PSU.

Is your RAM two Xs 8GB sticks or a single 16GB stick.

[Irishmc91]

First released in 2013 and only actually produced 588W when out of the box new.

The PowerColor 5700xt is quite a power hungry GPU and does require a minimum of a 600W PSU that can produce at least 42 amps on the +12V rail, this PSU should also be a minimum of Gold efficiency rated.

How old is the PSU.

Is your RAM two Xs 8GN sticks or a single 16GB stick.

2 8gb sticks. New psu. Swapping it now with a corsair 700w +bronze

[phillpower2]

Good that your RAM is two sticks but the 700W PSU not so good news, Corsair gaming spec PSUs are a minimum of Gold efficiency rated and anything less only intended for entry level PCs as used in an office or school, the CS, CX and VS range of Corsair should not be used for gaming rigs.

[Irishmc91]

Good that your RAM is two sticks but the 700W PSU not so good news, Corsair gaming spec PSUs are a minimum of Gold efficiency rated and anything less only intended for entry level PCs as used in an office or school, the CS, CX and VS range of Corsair should not be used for gaming rigs.

Why though? All the stuff I’ve seen and read has said they’re okay just not as efficient

[phillpower2]

A gaming quality PSU has to be able to handle load efficiency and it does so by being made with better components such as stronger Japanese capacitors, thicker wire, additional safety features and by having a thermally controlled internal cooling fan to name just a few things.

It is your computer and you do as you see fit, as long as we have given folk the information required to help them make an informed decision no one can point the finger this way if a person does not follow what has been advised and something goes wrong.

Borrowing an appropriate PSU to swap in for testing or having a local tech take a look at your PC are two things that would normally be advised before purchasing any new PSU.

Swapping it now with a corsair 700w +bronze

Fwiw, Corsair have not made a 700W PSU since way back in 2012.

[Irishmc91]

A gaming quality PSU has to be able to handle load efficiency an it does so by being made with better components such as stronger Japanese capacitors, thicker wire, additional safety features, by having a thermally controlled internal cooling fan to name just a few things.

It is your computer and you do as you see fit, as long as we have given folk the information required to help them make an informed decision no one can point the finger this way if a person does not follow what has been advised and something goes wrong.

Borrowing an appropriate PSU to swap in for testing or having a local tech take a look at your PC are two things that would normally be advised before purchasing any new PSU.

Fwiw, Corsair have not made a 700W PSU since way back in 2012.

Sorry thought it was a 700w(was in a delivery box) is a 650w

[Irishmc91]

Ordered a corsair RMX 1000w +gold.

[Irishmc91]

A gaming quality PSU has to be able to handle load efficiency and it does so by being made with better components such as stronger Japanese capacitors, thicker wire, additional safety features and by having a thermally controlled internal cooling fan to name just a few things.

It is your computer and you do as you see fit, as long as we have given folk the information required to help them make an informed decision no one can point the finger this way if a person does not follow what has been advised and something goes wrong.

Borrowing an appropriate PSU to swap in for testing or having a local tech take a look at your PC are two things that would normally be advised before purchasing any new PSU.

Fwiw, Corsair have not made a 700W PSU since way back in 2012.

just upgraded to a corsair RM 1000x 1000w 80+gold and it still crashes

[phillpower2]

Can I ask that you do not quote every reply as I have to read the full post to make sure nothing gets missed, thanks.

What actually happened, what was the computer being used for at the time and how long had the computer been in use after you had fitted the new PSU.

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off the behaviour should be described as the “computer shut down unexpectedly” and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

[Irishmc91]

So it’ll randomly shut down while gaming or under any kind of graphics card load (benchmarks etc). The screen will flicker then go black then the whole computer will restart. No crash message nothing. Sometimes it’ll get stuck in a boot loop and I’ll have to hold the power button to restart and it’ll restart fine. I’ve monitored temps with msi afterburner and another hardware monitor(can’t remember the name). Brand new 1000w 80+gold Corsair power supply

[phillpower2]

Sometimes it’ll get stuck in a boot loop and I’ll have to hold the power button to restart and it’ll restart fine.

When does it get stuck in a boot loop, depending on the answer you may have two issues going on as Windows will at some point become corrupt if it keeps getting shutdown incorrectly.

Re your update;

That suggests a hard shutdown and not a crash and is therefore a hardware related issue, overheating, bad overclocking and incorrect settings come under this category.

As a starting point do the below for now;

Download Speedfan and install it. Once it’s installed, run the program and post here the information it shows.

http://artellos.geekstogo.com/speedfan.png

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[phillpower2]

Thread closed due to lack of feedback from the OP.