Performance Issue, random stuttering / freezing especially during and after a gaming session

[KiritoMJ]

Hello, for about 3 weeks now I have been getting random stuttering in performance randomly when I play games and it effect post gaming as well until I restart and it will reset until I play again, the issue happens at random where my GPU usage goes down dramatically and causes my game to freeze for a second or two.

I have tried replacing some parts from my old PC such as Graphic card, Storage, Motherboard, and RAM and done so many tests to try and figure out the source of the problem but no luck, I have checked the temperature while gaming CPU about 70° while GPU is about 55-58°, I have checked the RAM usage and storage during gameplay and normally, nothing out of the ordinary no tasks eating any resources except the game and it’s mostly normal.

All the Drivers, BIOS and Windows are up to date!, I also did some benchmark with 3DMark basic while HWinfo64 is logging in the background here is the file containing screenshots and log file: FIRESTRIKE FOLDER – Google Drive

I would love to get some help with my situation as it has been hell to deal with.

My specs:
GPU: MSI 1060 6GB
CPU: Ryzen 2600
RAM: 16GB 2 x 8 DDR4
Motherboard: MSI Grenade A320M
Storage: 1TB HDD Seagate Barracuda, 240 SSD Kingston A400
PSU: Fractal Design Essence 600w
OS: Windows 10 Pro 64Bit

[phillpower2]

Hello KiritoMJ,

Classic symptoms of something overheating and based on your specs and what you have changed already the prime suspect is the old and not very good brand PSU.

PSU: Fractal Design Essence 600w

Best suggestion would be to see if you can borrow a good quality brand 500W or above PSU to swap in for testing.

[KiritoMJ]

Hello KiritoMJ,

Classic symptoms of something overheating and based on your specs and what you have changed already the prime suspect is the old and not very good brand PSU.

Best suggestion would be to see if you can borrow a good quality brand 500W or above PSU to swap in for testing.

I am considering getting a new one since this one is so old, and it is one of the few parts I didn’t swap but could it cause this issue if everything else is working normally with it?

[phillpower2]

The PSU has to support all the hardware and over time they not only weaken but the coils and fan blades etc can get clogged with dust and both of these result in the PSU itself overheating.

Suggesting that members purchase anything new is always a last resort and we will when possible try and find a way of confirming the cause and in this instance trying to borrow an appropriate PSU for testing purposes was such a suggestion.

[phillpower2]

Any update KiritoMJ?

[KiritoMJ]

Okay so after some testing my graphic card stopped working, I have changed my Motherboard and PSU in order to fix the issue which wasn’t fixed at all and on top of that my graphic card stopped working, the fans still spin normally but it doesn’t get detected by the monitor, I swapped it with my old graphic card and it works, any idea on what might be the cause for my graphic card issue?

[phillpower2]

for about 3 weeks now I have been getting random stuttering in performance randomly when I play games and it effect post gaming as well until I restart and it will reset until I play again, the issue happens at random where my GPU usage goes down dramatically and causes my game to freeze for a second or two.

Does this still happen when you use your original GPU with the new PSU.

I have changed my Motherboard and PSU in order to fix the issue which wasn’t fixed at all and on top of that my graphic card stopped working, the fans still spin normally but it doesn’t get detected by the monitor,

I swapped it with my old graphic card and it works, any idea on what might be the cause for my graphic card issue?

Nothing wrong with the MB or monitor so it leaves the replacement GPU being bad or the new PSU not being good enough to support the replacement GPU.

What is the brand and model name or number of the replacement PSU.

[KiritoMJ]

My original GPU isn’t displaying or getting detected by my monitor, the fans are spinning normally but that happened after getting the new PSU so the issue never disappeared,

the replacement GPU is the one working sadly now I am stuck with the issue and a 1050 on top of that …

I got Corsair CX650M

[phillpower2]

Just so we have this right, the 1050 was the original GPU that you had when you had the stuttering/freezing and the old PSU, the old 1050 will not work at all now even with the new PSU.

The replacement GPU is the 1060 and is now in use with the new PSU but you still have the stuttering and freezing.

Is the above correct.

[KiritoMJ]

No, its the other way around.

My original GPU is the 1060 as stated in the specs, while the one i had to replace it with is the 1050 which is on use now .

[phillpower2]

Do you have any stuttering/freezing with the replacement GPU & PSU.

[KiritoMJ]

It has never stopped happening no matter what I did, and now with this GPU its is worse

[phillpower2]

Does it only happen when gaming or does it happen all the time, if only when gaming, is it online gaming.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Download Speedfan and install it. Once it’s installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

http://artellos.geekstogo.com/speedfan.png

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[KiritoMJ]

Alright, this is Speccy Profile: http://speccy.piriform.com/results/4...WsMpUN78d2fuIG

here is the screenshots as well :
[ATTACH type=“full”]6728[/ATTACH]
[ATTACH type=“full”]6729[/ATTACH]
[ATTACH type=“full”]6730[/ATTACH]

[phillpower2]

Speccy is flagging up a few things but the three most noticeable are that you have the wrong spec of RAM for your CPU, you have multiple AVs installed and Speedfan says that the Southbridge on the MB is running hot, one or any combination of the three will cause the problems that you are having.

Your AMD CPU specs here say that you should have 2933MHz RAM (3000MHz) whereas your RAM when OCd maxes out at 2666MHz.

Antivirus
[COLOR=rgb(184, 49, 47)]Windows Defender
Antivirus: Disabled
Virus Signature Database: Up to date
[COLOR=rgb(184, 49, 47)]Malwarebytes
Antivirus: Disabled
Virus Signature Database: Up to date
[COLOR=rgb(184, 49, 47)]Bitdefender Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date

Two of the AVs may say that they are disabled but you will note that they also say that they are up to date which means that they have been active while you have been on the computer.

Having more than one AV or Firewall installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

[COLOR=rgb(184, 49, 47)]If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

Bitdefender removal tools here

Malwarebytes removal info here

If you stick with only Windows Defender, once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

We are missing certain voltage reading in HWMonitor and Speedfan + we need to try and confirm the Southbridge temps.

Restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltage, the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.[/COLOR][/COLOR][/COLOR][/COLOR]