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Problem
New build is shutting down regularly when playing games. It takes about 1 hour of playing Civ 6 (on high settings) and about 20 minutes of playing Assassins Creed: Odyssey (max settings) to cause this. The lower intensity of game the longer it takes / doesn’t happen at all.
With Civ, it just turns off. With AC:O it will freeze quite a bit (before potential shutdown) and even continue to freeze once the game is turned off. Fans/heat doesn’t spike before shut down. Sometimes it even happens within minutes of opening a game.
Specs
[ul]
[li]Asus Tuf Gaming x570-Plus Mobo[/li][li]AMD Ryzen 5 3600[/li][li]32g Ram[/li][li]Crucial SSD[/li][li]AMD Radeon RX 5700 XT[/li][li]EVGA 750 G5 Powersupply (750W)[/li][/ul]
Troubleshooting
Things I’ve done:
[ul]
[li]Monitored CPU/GPU heat while playing games[/li]
Things I haven’t done:
[ul]
[li]Tried a different GPU (don’t have one)[/li][li]Tested the power supply in any way (don’t know how/think I need expensive tools)[/li][li]Re-seated CPU/messed with in any way (scary)[/li][/ul]
At a loss of where to go next, I figure my next up option is to start sending things back but I really can’t tell if this is specifically a GPU, CPU or mobo issue and I’d hate to just try to send everything back. Would appreciate any guidance or ability to pin-point the issue.
MiniToolBoxReport ----------------------------------------------------------------------
MiniToolBox by Farbar Version: 17-06-2016
Ran by bradd (administrator) on 13-06-2020 at 11:15:25
Running from “C:\Users\bradd\Downloads”
Microsoft Windows 10 Home (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
========================= Event log errors: ===============================
[HEADING=1]Application errors:[/HEADING]
Error: (06/12/2020 02:41:30 PM) (Source: ESENT) (User: )
Description: svchost (4184,R,98) SRUJet: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Windows\system32\SRU\SRU00E0D.log.
Error: (06/12/2020 01:24:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: Razer Synapse 3.exe, version: 3.1.627.5, time stamp: 0xc2a399a9
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0x67005c2a
Exception code: 0xe0434352
Fault offset: 0x00114402
Faulting process id: 0x2198
Faulting application start time: 0xRazer Synapse 3.exe0
Faulting application path: Razer Synapse 3.exe1
Faulting module path: Razer Synapse 3.exe2
Report Id: Razer Synapse 3.exe3
Faulting package full name: Razer Synapse 3.exe4
Faulting package-relative application ID: Razer Synapse 3.exe5
Error: (06/12/2020 01:24:57 PM) (Source: .NET Runtime) (User: )
Description: Application: Razer Synapse 3.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Threading.Tasks.TaskCanceledException
at System.Runtime.CompilerServices.TaskAwaiter.ThrowF orNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.Handle NonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)
at System.Windows.Threading.DispatcherOperation.Wait( System.TimeSpan)
at System.Windows.Threading.Dispatcher.InvokeImpl(Sys tem.Windows.Threading.DispatcherOperation, System.Threading.CancellationToken, System.TimeSpan)
at System.Windows.Threading.Dispatcher.Invoke[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Func[ICODE]1<System.__Canon>, System.Windows.Threading.DispatcherPriority, System.Threading.CancellationToken, System.TimeSpan) at System.Windows.Threading.Dispatcher.Invoke[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Func[/ICODE]1<System.__Canon>)
at Razer.Synapse3.App+d__38.MoveNext()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowF orNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.Handle NonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)
at Razer.Synapse3.App+<_accounts_OnSuccessfulSync>d__ 63.MoveNext()
at System.Runtime.CompilerServices.AsyncMethodBuilder Core+<>c.b__6_1(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCal lback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System. Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWa itCallback()
Error: (06/12/2020 01:20:41 PM) (Source: Application Hang) (User: )
Description: The program SearchUI.exe version 10.0.18362.752 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1e94
Start Time: 01d64047b68b95c1
Termination Time: 4294967295
Application Path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw 5n1h2txyewy\SearchUI.exe
Report Id: 572e8d85-68d5-43f4-92b5-040fdc982d2e
Faulting package full name: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neu tral_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI
Hang type: SearchUI.exe0
Error: (06/11/2020 08:20:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e9f5ad0
Faulting module name: Qt5Qml.dll, version: 5.13.0.0, time stamp: 0x5d2d365d
Exception code: 0xc0000005
Fault offset: 0x00000000001a9f35
Faulting process id: 0x3638
Faulting application start time: 0xRadeonsoftware.exe0
Faulting application path: Radeonsoftware.exe1
Faulting module path: Radeonsoftware.exe2
Report Id: Radeonsoftware.exe3
Faulting package full name: Radeonsoftware.exe4
Faulting package-relative application ID: Radeonsoftware.exe5
Error: (06/10/2020 04:26:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc000000d
Fault offset: 0x000000000010f1e0
Faulting process id: 0x468
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
Error: (06/08/2020 06:37:48 PM) (Source: Firefox Default Browser Agent) (User: )
Description: 0x80070005 in RegisterTask:174
Error: (06/08/2020 05:33:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc000000d
Fault offset: 0x000000000010f1e0
Faulting process id: 0x9f0
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
Error: (06/03/2020 09:13:02 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 83.0.4103.61 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 38c8
Start Time: 01d636a17eb77c7f
Termination Time: 7
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Report Id: e1728e1b-ffe1-44c9-8d74-4758df5483a9
Faulting package full name:
Faulting package-relative application ID:
Hang type: chrome.exe0
Error: (06/03/2020 08:41:30 AM) (Source: Firefox Default Browser Agent) (User: )
Description: 0x80070005 in RegisterTask:174
[HEADING=1]System errors:[/HEADING]
Error: (06/13/2020 11:14:03 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 11:08:53 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 11:03:43 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 11:03:27 AM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xffffb083b06a2010, 0xfffff80736a00818, 0xffffffffc0000001, 0x0000000000000003)C:\Windows\MEMORY.DMP8547a993-8006-4e5f-bc4d-d9996410d9a1
Error: (06/13/2020 11:03:22 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:25:09 AM on 6/13/2020 was unexpected.
Error: (06/13/2020 10:57:44 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 10:52:34 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 10:47:24 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 10:42:14 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 10:37:04 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
[HEADING=1]Microsoft Office Sessions:[/HEADING]
Error: (06/12/2020 02:41:30 PM) (Source: ESENT)(User: )
Description: svchost4184,R,98SRUJet: C:\Windows\system32\SRU\SRU00E0D.log-1811 (0xfffff8ed)
Error: (06/12/2020 01:24:57 PM) (Source: Application Error)(User: )
Description: Razer Synapse 3.exe3.1.627.5c2a399a9KERNELBASE.dll10.0.18362.815 67005c2ae043435200114402219801d640de4d1aebaeC:\Pro gram Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exeC:\Windows\System32\KERNELBASE.dll75870860-e717-4825-9180-83d869c22b8b
Error: (06/12/2020 01:24:57 PM) (Source: .NET Runtime)(User: )
Description: Application: Razer Synapse 3.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Threading.Tasks.TaskCanceledException
at System.Runtime.CompilerServices.TaskAwaiter.ThrowF orNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.Handle NonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)
at System.Windows.Threading.DispatcherOperation.Wait( System.TimeSpan)
at System.Windows.Threading.Dispatcher.InvokeImpl(Sys tem.Windows.Threading.DispatcherOperation, System.Threading.CancellationToken, System.TimeSpan)
at System.Windows.Threading.Dispatcher.Invoke[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Func[ICODE]1<System.__Canon>, System.Windows.Threading.DispatcherPriority, System.Threading.CancellationToken, System.TimeSpan) at System.Windows.Threading.Dispatcher.Invoke[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Func[/ICODE]1<System.__Canon>)
at Razer.Synapse3.App+d__38.MoveNext()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowF orNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.Handle NonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)
at Razer.Synapse3.App+<_accounts_OnSuccessfulSync>d__ 63.MoveNext()
at System.Runtime.CompilerServices.AsyncMethodBuilder Core+<>c.b__6_1(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCal lback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System. Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWa itCallback()
Error: (06/12/2020 01:20:41 PM) (Source: Application Hang)(User: )
Description: SearchUI.exe10.0.18362.7521e9401d64047b68b95c14294 967295C:\Windows\SystemApps\Microsoft.Windows.Cort ana_cw5n1h2txyewy\SearchUI.exe572e8d85-68d5-43f4-92b5-040fdc982d2eMicrosoft.Windows.Cortana_1.13.0.18362 _neutral_neutral_cw5n1h2txyewyCortanaUIQuiesce
Error: (06/11/2020 08:20:06 AM) (Source: Application Error)(User: )
Description: Radeonsoftware.exe10.1.2.17885e9f5ad0Qt5Qml.dll5.1 3.0.05d2d365dc000000500000000001a9f35363801d63f7b6 8180163C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exeC:\Program Files\AMD\CNext\CNext\Qt5Qml.dll3156a3ab-0b76-41f2-b2ff-a98432ec743b
Error: (06/10/2020 04:26:28 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77ntdll.dll10.0.18362.8 15b29ecf52c000000d000000000010f1e046801d63f61692a9 e97C:\Windows\system32\dwm.exeC:\Windows\SYSTEM32\ ntdll.dll2a53fc41-cf83-4cb5-8b3b-8150ed3a6fde
Error: (06/08/2020 06:37:48 PM) (Source: Firefox Default Browser Agent)(User: )
Description: 0x80070005 in RegisterTask:174
Error: (06/08/2020 05:33:53 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77ntdll.dll10.0.18362.8 15b29ecf52c000000d000000000010f1e09f001d63ac271a51 60eC:\Windows\system32\dwm.exeC:\Windows\SYSTEM32\ ntdll.dll9a019b61-a6a0-48c7-9cbd-cd63cb74ce45
Error: (06/03/2020 09:13:02 PM) (Source: Application Hang)(User: )
Description: chrome.exe83.0.4103.6138c801d636a17eb77c7f7C:\Prog ram Files (x86)\Google\Chrome\Application\chrome.exee1728e1b-ffe1-44c9-8d74-4758df5483a9Unknown
Error: (06/03/2020 08:41:30 AM) (Source: Firefox Default Browser Agent)(User: )
Description: 0x80070005 in RegisterTask:174
=========================== Installed Programs ============================
7-Zip 19.00 (x64) (HKLM...\7-Zip) (Version: 19.00 - Igor Pavlov)
AMD Product Verification Tool version 1.0.6.0 (HKLM...{4242685A-EF3E-45FF-B4AE-758E49020936}}_is1) (Version: 1.0.6.0 - AMD)
AMD Software (HKLM...\AMD Catalyst Install Manager) (Version: 20.4.2 - Advanced Micro Devices, Inc.)
Assassin’s Creed Odyssey (HKLM...\Steam App 812140) (Version: - Ubisoft Quebec)
Battle.net (HKLM-x32...\Battle.net) (Version: - Blizzard Entertainment)
Black Desert Online (HKLM...\Steam App 582660) (Version: - Pearl Abyss)
Branding64 (HKLM...{856DA29A-EA4A-468B-BBC2-B5F60DD75BFE}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden
Core Temp 1.15.1 (HKLM...{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.15.1 - ALCPU)
CPUID CPU-Z 1.92 (HKLM...\CPUID CPU-Z_is1) (Version: 1.92 - CPUID, Inc.)
CPUID powerMAX 1.00.1 (HKLM...\CPUID powerMAX_is1) (Version: 1.00.1 - CPUID, Inc.)
Crucial Storage Executive (HKCU...\Crucial Storage Executive 5.09.122019.04) (Version: 6.04.042020.06 - Crucial)
Crucible (HKLM...\Steam App 1057240) (Version: - Relentless Studios)
Discord (HKCU...\Discord) (Version: 0.0.306 - Discord Inc.)
Evernote Preview 6.11.1 (HKCU...\3b1e2fcb-1c07-53bb-ac56-64863b2faa1b) (Version: 6.11.1 - Evernote Corporation)
Evernote v. 6.24.2 (HKLM-x32...{A8B80634-6257-11EA-8C8E-005056951CAD}) (Version: 6.24.2.8919 - Evernote Corp.)
f.lux (HKCU...\Flux) (Version: - f.lux Software LLC)
GameInput Redistributable (HKLM-x32...{AD78C5EF-EAAF-12E7-83A3-B335A79A3DB1}) (Version: 10.1.19041.1870 - Microsoft Corporation)
Golf With Your Friends (HKLM...\Steam App 431240) (Version: - Blacklight Interactive)
Google Chrome (HKLM-x32...\Google Chrome) (Version: 83.0.4103.97 - Google LLC)
Google Update Helper (HKLM-x32...{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
Human: Fall Flat (HKLM...\Steam App 477160) (Version: - No Brakes Games)
Java 8 Update 251 (HKLM-x32...{26A24AE4-039D-4CA4-87B4-2F32180251F0}) (Version: 8.0.2510.8 - Oracle Corporation)
League of Legends (HKCU...\Riot Game league_of_legends.live) (Version: - Riot Games, Inc)
Microsoft OneDrive (HKCU...\OneDriveSetup.exe) (Version: 20.064.0329.0008 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM...{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32...{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32...{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32...{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32...{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32...{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127 (HKLM-x32...{282975d8-55fe-4991-bbbb-06a72581ce58}) (Version: 14.24.28127.4 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127 (HKLM-x32...{e31cb1a4-76b5-46a5-a084-3fa419e82201}) (Version: 14.24.28127.4 - Microsoft Corporation)
Minecraft Launcher (HKLM-x32...{E15F69FA-660D-45CC-B28F-6CBC4CAD2091}) (Version: 1.0.0.0 - Mojang)
Mini Healer (HKLM...\Steam App 955740) (Version: - Sad Doge)
Mozilla Firefox 77.0.1 (x64 en-US) (HKLM...\Mozilla Firefox 77.0.1 (x64 en-US)) (Version: 77.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM...\MozillaMaintenanceService) (Version: 75.0 - Mozilla)
Novabench (HKLM...{56C3C944-B587-49D0-87A1-412482140B33}) (Version: 4.0.6 - Novawave Inc.)
NVIDIA PhysX (HKLM-x32...{B455E95A-B804-439F-B533-336B1635AE97}) (Version: 9.14.0702 - NVIDIA Corporation)
Origin (HKLM-x32...\Origin) (Version: 10.5.69.40136 - Electronic Arts, Inc.)
PerformanceTest v10.0 (HKLM...\PerformanceTest 10_is1) (Version: 10.0.1006.0 - Passmark Software)
Pummel Party (HKLM...\Steam App 880940) (Version: - Rebuilt Games)
Razer Synapse (HKLM-x32...\Razer Synapse) (Version: 3.5.0531.051418 - Razer Inc.)
RESIDENT EVIL 3 (HKLM...\Steam App 952060) (Version: - CAPCOM Co., Ltd.)
Riot Vanguard (HKLM...\Riot Vanguard) (Version: - Riot Games, Inc.)
Risk of Rain 2 (HKLM...\Steam App 632360) (Version: - Hopoo Games)
Rocket League (HKLM...\Steam App 252950) (Version: - Psyonix LLC)
Sid Meier’s Civilization VI (HKLM...\Steam App 289070) (Version: - Firaxis Games)
Slack (HKCU...\slack) (Version: 4.6.0 - Slack Technologies Inc.)
Spotify (HKCU...\Spotify) (Version: 1.1.34.694.gac68a2b3 - Spotify AB)
STAR WARS™ Battlefront™ II (HKLM-x32...{8a882ce0-0c0b-4eb2-850c-28ebadab4f50}) (Version: 1.1.8.15962 - Electronic Arts)
Steam (HKLM-x32...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Uplay (HKLM-x32...\Uplay) (Version: 38.2 - Ubisoft)
VALORANT (HKCU...\Riot Game valorant.live) (Version: - Riot Games, Inc)
World of Warcraft (HKLM-x32...\World of Warcraft) (Version: - Blizzard Entertainment)
Zoom (HKCU...\ZoomUMX) (Version: 5.0 - Zoom Video Communications, Inc.)
========================= Devices: ================================
Name: PCI Encryption/Decryption Controller
Description: PCI Encryption/Decryption Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1022&DEV_1486&SUBSYS_87C01043&REV_00\4&1FD E7688&0&0141
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1022&DEV_148A&SUBSYS_87C01043&REV_00\4&D57 3D7&0&0039
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1022&DEV_1485&SUBSYS_87C01043&REV_00\4&1FD E7688&0&0041
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\SYSTEM\0001
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1022&DEV_1485&SUBSYS_87C01043&REV_00\6&370 6D3A&0&0040000A
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
========================= Memory info: ===================================
Percentage of memory in use: 19%
Total physical RAM: 32682.52 MB
Available physical RAM: 26211.36 MB
Total Virtual: 37546.52 MB
Available Virtual: 26702.27 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:930.88 GB) (Free:483.54 GB) NTFS
========================= Users: ========================================
User accounts for \DESKTOP-ME41Q5C
Administrator bradd DefaultAccount
Guest WDAGUtilityAccount
========================= Minidump Files ==================================
C:\Windows\Minidump\061020-15031-01.dmp
C:\Windows\Minidump\061320-16031-01.dmp
**** End of log ****
Windows Event Log ----------------------------------
[ATTACH type=“full”]6560[/ATTACH]
New build is shutting down regularly when playing games. It takes about 1 hour of playing Civ 6 (on high settings) and about 20 minutes of playing Assassins Creed: Odyssey (max settings) to cause this. The lower intensity of game the longer it takes / doesn’t happen at all.
With Civ, it just turns off. With AC:O it will freeze quite a bit (before potential shutdown) and even continue to freeze once the game is turned off. Fans/heat doesn’t spike before shut down. Sometimes it even happens within minutes of opening a game.
Specs
[ul]
[li]Asus Tuf Gaming x570-Plus Mobo[/li][li]AMD Ryzen 5 3600[/li][li]32g Ram[/li][li]Crucial SSD[/li][li]AMD Radeon RX 5700 XT[/li][li]EVGA 750 G5 Powersupply (750W)[/li][/ul]
Troubleshooting
Things I’ve done:
[ul]
[li]Monitored CPU/GPU heat while playing games[/li]
- [li]Really hard to see what is happening at the point of cut off, no heat metrics looked strange[/li][/ul]
[li]Turned down graphics settings[/li][ul]
[li]Lower settings - longer I can play, but its seems counter to what I built the computer for and doesn’t actually solve the problem[/li][/ul]
[li]Ran stress tests/benchmarks from PassMark[/li][ul]
[li]Ran 15 min burn in test for all components at max settings - nothing looked strange at all[/li][li]Benchmarks all pass with flying colors and perform well[/li][/ul]
[li]Re-seated Ram/GPU[/li][li]Ran SSD healthchecks (all results green)[/li][li]Ran/checked fan direction and speed[/li][li]Updated Drivers / Tried older drivers[/li][li]Ran Windows memory test - all clear[/li]
Things I haven’t done:
[ul]
[li]Tried a different GPU (don’t have one)[/li][li]Tested the power supply in any way (don’t know how/think I need expensive tools)[/li][li]Re-seated CPU/messed with in any way (scary)[/li][/ul]
At a loss of where to go next, I figure my next up option is to start sending things back but I really can’t tell if this is specifically a GPU, CPU or mobo issue and I’d hate to just try to send everything back. Would appreciate any guidance or ability to pin-point the issue.
MiniToolBoxReport ----------------------------------------------------------------------
MiniToolBox by Farbar Version: 17-06-2016
Ran by bradd (administrator) on 13-06-2020 at 11:15:25
Running from “C:\Users\bradd\Downloads”
Microsoft Windows 10 Home (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
========================= Event log errors: ===============================
[HEADING=1]Application errors:[/HEADING]
Error: (06/12/2020 02:41:30 PM) (Source: ESENT) (User: )
Description: svchost (4184,R,98) SRUJet: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Windows\system32\SRU\SRU00E0D.log.
Error: (06/12/2020 01:24:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: Razer Synapse 3.exe, version: 3.1.627.5, time stamp: 0xc2a399a9
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0x67005c2a
Exception code: 0xe0434352
Fault offset: 0x00114402
Faulting process id: 0x2198
Faulting application start time: 0xRazer Synapse 3.exe0
Faulting application path: Razer Synapse 3.exe1
Faulting module path: Razer Synapse 3.exe2
Report Id: Razer Synapse 3.exe3
Faulting package full name: Razer Synapse 3.exe4
Faulting package-relative application ID: Razer Synapse 3.exe5
Error: (06/12/2020 01:24:57 PM) (Source: .NET Runtime) (User: )
Description: Application: Razer Synapse 3.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Threading.Tasks.TaskCanceledException
at System.Runtime.CompilerServices.TaskAwaiter.ThrowF orNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.Handle NonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)
at System.Windows.Threading.DispatcherOperation.Wait( System.TimeSpan)
at System.Windows.Threading.Dispatcher.InvokeImpl(Sys tem.Windows.Threading.DispatcherOperation, System.Threading.CancellationToken, System.TimeSpan)
at System.Windows.Threading.Dispatcher.Invoke[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Func[ICODE]1<System.__Canon>, System.Windows.Threading.DispatcherPriority, System.Threading.CancellationToken, System.TimeSpan) at System.Windows.Threading.Dispatcher.Invoke[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Func[/ICODE]1<System.__Canon>)
at Razer.Synapse3.App+d__38.MoveNext()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowF orNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.Handle NonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)
at Razer.Synapse3.App+<_accounts_OnSuccessfulSync>d__ 63.MoveNext()
at System.Runtime.CompilerServices.AsyncMethodBuilder Core+<>c.b__6_1(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCal lback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System. Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWa itCallback()
Error: (06/12/2020 01:20:41 PM) (Source: Application Hang) (User: )
Description: The program SearchUI.exe version 10.0.18362.752 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1e94
Start Time: 01d64047b68b95c1
Termination Time: 4294967295
Application Path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw 5n1h2txyewy\SearchUI.exe
Report Id: 572e8d85-68d5-43f4-92b5-040fdc982d2e
Faulting package full name: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neu tral_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI
Hang type: SearchUI.exe0
Error: (06/11/2020 08:20:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e9f5ad0
Faulting module name: Qt5Qml.dll, version: 5.13.0.0, time stamp: 0x5d2d365d
Exception code: 0xc0000005
Fault offset: 0x00000000001a9f35
Faulting process id: 0x3638
Faulting application start time: 0xRadeonsoftware.exe0
Faulting application path: Radeonsoftware.exe1
Faulting module path: Radeonsoftware.exe2
Report Id: Radeonsoftware.exe3
Faulting package full name: Radeonsoftware.exe4
Faulting package-relative application ID: Radeonsoftware.exe5
Error: (06/10/2020 04:26:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc000000d
Fault offset: 0x000000000010f1e0
Faulting process id: 0x468
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
Error: (06/08/2020 06:37:48 PM) (Source: Firefox Default Browser Agent) (User: )
Description: 0x80070005 in RegisterTask:174
Error: (06/08/2020 05:33:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc000000d
Fault offset: 0x000000000010f1e0
Faulting process id: 0x9f0
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
Error: (06/03/2020 09:13:02 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 83.0.4103.61 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 38c8
Start Time: 01d636a17eb77c7f
Termination Time: 7
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Report Id: e1728e1b-ffe1-44c9-8d74-4758df5483a9
Faulting package full name:
Faulting package-relative application ID:
Hang type: chrome.exe0
Error: (06/03/2020 08:41:30 AM) (Source: Firefox Default Browser Agent) (User: )
Description: 0x80070005 in RegisterTask:174
[HEADING=1]System errors:[/HEADING]
Error: (06/13/2020 11:14:03 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 11:08:53 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 11:03:43 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 11:03:27 AM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xffffb083b06a2010, 0xfffff80736a00818, 0xffffffffc0000001, 0x0000000000000003)C:\Windows\MEMORY.DMP8547a993-8006-4e5f-bc4d-d9996410d9a1
Error: (06/13/2020 11:03:22 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:25:09 AM on 6/13/2020 was unexpected.
Error: (06/13/2020 10:57:44 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 10:52:34 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 10:47:24 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 10:42:14 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
Error: (06/13/2020 10:37:04 AM) (Source: NetBT) (User: )
Description: The name “WORKGROUP :1d” could not be registered on the interface with IP address 192.168.1.226.
The computer with the IP address 192.168.1.153 did not allow the name to be claimed by
this computer.
[HEADING=1]Microsoft Office Sessions:[/HEADING]
Error: (06/12/2020 02:41:30 PM) (Source: ESENT)(User: )
Description: svchost4184,R,98SRUJet: C:\Windows\system32\SRU\SRU00E0D.log-1811 (0xfffff8ed)
Error: (06/12/2020 01:24:57 PM) (Source: Application Error)(User: )
Description: Razer Synapse 3.exe3.1.627.5c2a399a9KERNELBASE.dll10.0.18362.815 67005c2ae043435200114402219801d640de4d1aebaeC:\Pro gram Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exeC:\Windows\System32\KERNELBASE.dll75870860-e717-4825-9180-83d869c22b8b
Error: (06/12/2020 01:24:57 PM) (Source: .NET Runtime)(User: )
Description: Application: Razer Synapse 3.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Threading.Tasks.TaskCanceledException
at System.Runtime.CompilerServices.TaskAwaiter.ThrowF orNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.Handle NonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)
at System.Windows.Threading.DispatcherOperation.Wait( System.TimeSpan)
at System.Windows.Threading.Dispatcher.InvokeImpl(Sys tem.Windows.Threading.DispatcherOperation, System.Threading.CancellationToken, System.TimeSpan)
at System.Windows.Threading.Dispatcher.Invoke[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Func[ICODE]1<System.__Canon>, System.Windows.Threading.DispatcherPriority, System.Threading.CancellationToken, System.TimeSpan) at System.Windows.Threading.Dispatcher.Invoke[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Func[/ICODE]1<System.__Canon>)
at Razer.Synapse3.App+d__38.MoveNext()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowF orNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.Handle NonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)
at Razer.Synapse3.App+<_accounts_OnSuccessfulSync>d__ 63.MoveNext()
at System.Runtime.CompilerServices.AsyncMethodBuilder Core+<>c.b__6_1(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCal lback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System. Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWa itCallback()
Error: (06/12/2020 01:20:41 PM) (Source: Application Hang)(User: )
Description: SearchUI.exe10.0.18362.7521e9401d64047b68b95c14294 967295C:\Windows\SystemApps\Microsoft.Windows.Cort ana_cw5n1h2txyewy\SearchUI.exe572e8d85-68d5-43f4-92b5-040fdc982d2eMicrosoft.Windows.Cortana_1.13.0.18362 _neutral_neutral_cw5n1h2txyewyCortanaUIQuiesce
Error: (06/11/2020 08:20:06 AM) (Source: Application Error)(User: )
Description: Radeonsoftware.exe10.1.2.17885e9f5ad0Qt5Qml.dll5.1 3.0.05d2d365dc000000500000000001a9f35363801d63f7b6 8180163C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exeC:\Program Files\AMD\CNext\CNext\Qt5Qml.dll3156a3ab-0b76-41f2-b2ff-a98432ec743b
Error: (06/10/2020 04:26:28 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77ntdll.dll10.0.18362.8 15b29ecf52c000000d000000000010f1e046801d63f61692a9 e97C:\Windows\system32\dwm.exeC:\Windows\SYSTEM32\ ntdll.dll2a53fc41-cf83-4cb5-8b3b-8150ed3a6fde
Error: (06/08/2020 06:37:48 PM) (Source: Firefox Default Browser Agent)(User: )
Description: 0x80070005 in RegisterTask:174
Error: (06/08/2020 05:33:53 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77ntdll.dll10.0.18362.8 15b29ecf52c000000d000000000010f1e09f001d63ac271a51 60eC:\Windows\system32\dwm.exeC:\Windows\SYSTEM32\ ntdll.dll9a019b61-a6a0-48c7-9cbd-cd63cb74ce45
Error: (06/03/2020 09:13:02 PM) (Source: Application Hang)(User: )
Description: chrome.exe83.0.4103.6138c801d636a17eb77c7f7C:\Prog ram Files (x86)\Google\Chrome\Application\chrome.exee1728e1b-ffe1-44c9-8d74-4758df5483a9Unknown
Error: (06/03/2020 08:41:30 AM) (Source: Firefox Default Browser Agent)(User: )
Description: 0x80070005 in RegisterTask:174
=========================== Installed Programs ============================
7-Zip 19.00 (x64) (HKLM...\7-Zip) (Version: 19.00 - Igor Pavlov)
AMD Product Verification Tool version 1.0.6.0 (HKLM...{4242685A-EF3E-45FF-B4AE-758E49020936}}_is1) (Version: 1.0.6.0 - AMD)
AMD Software (HKLM...\AMD Catalyst Install Manager) (Version: 20.4.2 - Advanced Micro Devices, Inc.)
Assassin’s Creed Odyssey (HKLM...\Steam App 812140) (Version: - Ubisoft Quebec)
Battle.net (HKLM-x32...\Battle.net) (Version: - Blizzard Entertainment)
Black Desert Online (HKLM...\Steam App 582660) (Version: - Pearl Abyss)
Branding64 (HKLM...{856DA29A-EA4A-468B-BBC2-B5F60DD75BFE}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden
Core Temp 1.15.1 (HKLM...{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.15.1 - ALCPU)
CPUID CPU-Z 1.92 (HKLM...\CPUID CPU-Z_is1) (Version: 1.92 - CPUID, Inc.)
CPUID powerMAX 1.00.1 (HKLM...\CPUID powerMAX_is1) (Version: 1.00.1 - CPUID, Inc.)
Crucial Storage Executive (HKCU...\Crucial Storage Executive 5.09.122019.04) (Version: 6.04.042020.06 - Crucial)
Crucible (HKLM...\Steam App 1057240) (Version: - Relentless Studios)
Discord (HKCU...\Discord) (Version: 0.0.306 - Discord Inc.)
Evernote Preview 6.11.1 (HKCU...\3b1e2fcb-1c07-53bb-ac56-64863b2faa1b) (Version: 6.11.1 - Evernote Corporation)
Evernote v. 6.24.2 (HKLM-x32...{A8B80634-6257-11EA-8C8E-005056951CAD}) (Version: 6.24.2.8919 - Evernote Corp.)
f.lux (HKCU...\Flux) (Version: - f.lux Software LLC)
GameInput Redistributable (HKLM-x32...{AD78C5EF-EAAF-12E7-83A3-B335A79A3DB1}) (Version: 10.1.19041.1870 - Microsoft Corporation)
Golf With Your Friends (HKLM...\Steam App 431240) (Version: - Blacklight Interactive)
Google Chrome (HKLM-x32...\Google Chrome) (Version: 83.0.4103.97 - Google LLC)
Google Update Helper (HKLM-x32...{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
Human: Fall Flat (HKLM...\Steam App 477160) (Version: - No Brakes Games)
Java 8 Update 251 (HKLM-x32...{26A24AE4-039D-4CA4-87B4-2F32180251F0}) (Version: 8.0.2510.8 - Oracle Corporation)
League of Legends (HKCU...\Riot Game league_of_legends.live) (Version: - Riot Games, Inc)
Microsoft OneDrive (HKCU...\OneDriveSetup.exe) (Version: 20.064.0329.0008 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM...{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32...{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32...{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32...{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32...{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32...{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127 (HKLM-x32...{282975d8-55fe-4991-bbbb-06a72581ce58}) (Version: 14.24.28127.4 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127 (HKLM-x32...{e31cb1a4-76b5-46a5-a084-3fa419e82201}) (Version: 14.24.28127.4 - Microsoft Corporation)
Minecraft Launcher (HKLM-x32...{E15F69FA-660D-45CC-B28F-6CBC4CAD2091}) (Version: 1.0.0.0 - Mojang)
Mini Healer (HKLM...\Steam App 955740) (Version: - Sad Doge)
Mozilla Firefox 77.0.1 (x64 en-US) (HKLM...\Mozilla Firefox 77.0.1 (x64 en-US)) (Version: 77.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM...\MozillaMaintenanceService) (Version: 75.0 - Mozilla)
Novabench (HKLM...{56C3C944-B587-49D0-87A1-412482140B33}) (Version: 4.0.6 - Novawave Inc.)
NVIDIA PhysX (HKLM-x32...{B455E95A-B804-439F-B533-336B1635AE97}) (Version: 9.14.0702 - NVIDIA Corporation)
Origin (HKLM-x32...\Origin) (Version: 10.5.69.40136 - Electronic Arts, Inc.)
PerformanceTest v10.0 (HKLM...\PerformanceTest 10_is1) (Version: 10.0.1006.0 - Passmark Software)
Pummel Party (HKLM...\Steam App 880940) (Version: - Rebuilt Games)
Razer Synapse (HKLM-x32...\Razer Synapse) (Version: 3.5.0531.051418 - Razer Inc.)
RESIDENT EVIL 3 (HKLM...\Steam App 952060) (Version: - CAPCOM Co., Ltd.)
Riot Vanguard (HKLM...\Riot Vanguard) (Version: - Riot Games, Inc.)
Risk of Rain 2 (HKLM...\Steam App 632360) (Version: - Hopoo Games)
Rocket League (HKLM...\Steam App 252950) (Version: - Psyonix LLC)
Sid Meier’s Civilization VI (HKLM...\Steam App 289070) (Version: - Firaxis Games)
Slack (HKCU...\slack) (Version: 4.6.0 - Slack Technologies Inc.)
Spotify (HKCU...\Spotify) (Version: 1.1.34.694.gac68a2b3 - Spotify AB)
STAR WARS™ Battlefront™ II (HKLM-x32...{8a882ce0-0c0b-4eb2-850c-28ebadab4f50}) (Version: 1.1.8.15962 - Electronic Arts)
Steam (HKLM-x32...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Uplay (HKLM-x32...\Uplay) (Version: 38.2 - Ubisoft)
VALORANT (HKCU...\Riot Game valorant.live) (Version: - Riot Games, Inc)
World of Warcraft (HKLM-x32...\World of Warcraft) (Version: - Blizzard Entertainment)
Zoom (HKCU...\ZoomUMX) (Version: 5.0 - Zoom Video Communications, Inc.)
========================= Devices: ================================
Name: PCI Encryption/Decryption Controller
Description: PCI Encryption/Decryption Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1022&DEV_1486&SUBSYS_87C01043&REV_00\4&1FD E7688&0&0141
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1022&DEV_148A&SUBSYS_87C01043&REV_00\4&D57 3D7&0&0039
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1022&DEV_1485&SUBSYS_87C01043&REV_00\4&1FD E7688&0&0041
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\SYSTEM\0001
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1022&DEV_1485&SUBSYS_87C01043&REV_00\6&370 6D3A&0&0040000A
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.
========================= Memory info: ===================================
Percentage of memory in use: 19%
Total physical RAM: 32682.52 MB
Available physical RAM: 26211.36 MB
Total Virtual: 37546.52 MB
Available Virtual: 26702.27 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:930.88 GB) (Free:483.54 GB) NTFS
========================= Users: ========================================
User accounts for \DESKTOP-ME41Q5C
Administrator bradd DefaultAccount
Guest WDAGUtilityAccount
========================= Minidump Files ==================================
C:\Windows\Minidump\061020-15031-01.dmp
C:\Windows\Minidump\061320-16031-01.dmp
**** End of log ****
Windows Event Log ----------------------------------
[ATTACH type=“full”]6560[/ATTACH]
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