Unstable System - Process crashing on Win and Linux

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  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15209

    #106
    Originally posted by DrunkBlood
    I think this is a side effect of the preps of clean boot.
    Not sure what you mean, you are not still running in clean boot state are you.

    Any testing atm should be done within Windows and preferably by running something like SUPERPOSITION while not connected to the internet in any way.

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    • DrunkBlood
      PCHF Member
      • Mar 2020
      • 119

      #107
      I checked the event manager after bootup and it had the service running. I think then that the service crashed after some time.

      After bootup and entering my password I got a black screen(There is also a Kernel_Power error in the EventViewer) and it rebooted. I then made a MTB Log and as I plugged the usb in the black port closed its explorer Window I got a CRITICAL_PROCESS_DIED bluescreen. So I tried after the reboot to copy the minidump but I had no luck it crashed into the same bluescreen as I tried to open an elevated cmd to copy to the USB(No drag). Now I have 3 logs and have attached them with the MTB log.

      I did not test with SUPERPOSITION or anything other.

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15209

        #108
        Your MTB log and crash dmp both suggest the same thing, Windows corruption.
        Originally posted by phillpower2
        Any testing atm should be done within Windows and preferably by running something like SUPERPOSITION while not connected to the internet in any way.
        Can you see if you are able to do this, there is nothing in your update to suggest there is a hardware issue so the system really needs to be tested with the new GPU in place.

        Comment

        • DrunkBlood
          PCHF Member
          • Mar 2020
          • 119

          #109
          Got some crashes trying to install Superposition (dumps file). I still have some installers for GPU testing on my USB from the old tests but this one was a fresh download.
          Then I ran the program with default medium settings. I got ~10 fps to scene 4 of 19 till it crashed. Any attempt after the program would not start the test. I did not have a connection to the internet. As usual I made a MTB log.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15209

            #110
            Your crash dmp cannot be opened but your MTB log apart from the obvious SUPERPOSITION crashes again suggests Windows is corrupt, the only other explanation would be the storage device that Windows is on and/or the SATA port on the MB that the storage device is connected to, we checked the the drive and it was ok so that leaves Windows or the MB itself.

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            • DrunkBlood
              PCHF Member
              • Mar 2020
              • 119

              #111
              hmm I could unpack the dumps. Do you mean the files inside are corrupt or unzip does not work. In any case I uploaded them as zip again (the old zip I used for earlier uploads)

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15209

                #112
                Second time lucky, the first time gave me the attached when trying to upload the dmp to the debugger tool.

                Both crashes were caused by the same thing Bug Check 0xEF: CRITICAL_PROCESS_DIED

                There are no drivers involved in the crash, the only hardware error that we can see in the MTB log is with the keyboard so it is either that or Windows itself and the latter suggested by the amount of Windows services errors that there are.

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                • DrunkBlood
                  PCHF Member
                  • Mar 2020
                  • 119

                  #113
                  I am using the keyboard the whole day on my backup with no issues to date.
                  If I see that correctly we have ruled out RAM, CPU, PSU, maybe GPU, storage devices in terms of health ; for now. Then there could be 2 main causes Windows or hardware with MB as the most likely contender and then cables or heating?

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15209

                    #114
                    Originally posted by DrunkBlood
                    Then there could be 2 main causes Windows or hardware with MB as the most likely contender and then cables or heating?
                    Sorry but we have done so much testing that I cannot recall it all I`m afraid

                    Correct me if I am wrong but did we take a short cut with Windows and rather than do a clean install did we instead just uninstall the drivers from your other computer.

                    This possibly more telling, have we tried Puppy Linux to boot the system from RAM rather than a HDD or SSD.

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                    • DrunkBlood
                      PCHF Member
                      • Mar 2020
                      • 119

                      #115
                      As far as I know we did not test with Puppy Linux with the new GPU or after swapping out the M.2.
                      And we did the shortcut with DDU and installing in Safe Mode.

                      Comment

                      • phillpower2
                        PCHF Administrator
                        • Sep 2016
                        • 15209

                        #116
                        Originally posted by phillpower2
                        Correct me if I am wrong but did we take a short cut with Windows and rather than do a clean install did we instead just uninstall the drivers from your other computer.
                        Using DDU to get rid of the old GPU drivers is not so important but do need to confirm if the Windows installation you are using has had all of the drivers for the other computer properly uninstalled.

                        Comment

                        • Rustys
                          PCHF Member
                          • Jul 2016
                          • 7862

                          #117
                          If I may interrupt.

                          Have you tested the HDD for bad sectors?
                          Are you using the M2 or the SSD for the Operating System?
                          How was the Operating System installed onto that device?
                          Did you ever run the Live version of Linux and how did the system respond?
                          Have you tried Safe Mode how did the system react?

                          Comment

                          • DrunkBlood
                            PCHF Member
                            • Mar 2020
                            • 119

                            #118
                            Originally posted by phillpower2
                            Using DDU to get rid of the old GPU drivers is not so important but do need to confirm if the Windows installation you are using has had all of the drivers for the other computer properly uninstalled.
                            I can not guarantee that. I installed Windows quick with an iso from the Media Creation Tool and then just used it for 1 program for my job. It then expanded to a few programs but soon we wanted to try whether the M.2 was the cause of the problem. Ever since it is now only connected to the machine with problems.

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                            • DrunkBlood
                              PCHF Member
                              • Mar 2020
                              • 119

                              #119
                              Originally posted by Rustys
                              If I may interrupt.

                              Have you tested the HDD for bad sectors?
                              Are you using the M2 or the SSD for the Operating System?
                              How was the Operating System installed onto that device?
                              Did you ever run the Live version of Linux and how did the system respond?
                              Have you tried Safe Mode how did the system react?
                              I think we have tested the SSD with Seatools and it passed all tests. I do not know about CrystalDisk though.
                              I am using the SSD for the OS. The M.2 is not connected.
                              I create a USB through an older iso(from Media Creation tool) I had from the old thread since the some ppl had problems with the new iso.
                              I ran Puppy Linux when the M.2 was still plugged in and got MCE errors in the kernel log. The web browser crashed too I think.
                              I used Safe Mode only when I installed a new driver , mostly GPU or Chipset. I can recall that the system was more stable but the installer crashed and I had to install the drivers manually. As far as I can remember I did not do anything else while in Safe Mode with no network drivers.

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                              • Rustys
                                PCHF Member
                                • Jul 2016
                                • 7862

                                #120
                                If you have not done so already would preform a back up of the files that you do not wish to loos on to an external storage device.
                                Originally posted by DrunkBlood
                                I think we have tested the SSD with Seatools and it passed all tests.
                                we do the basic test with this software since it is mainly designed for Seagate drives. You can use the Check Disk command with the /r switch.
                                May take a long time to run depending on the size of the drive.

                                How to pull the information and see the results

                                Originally posted by DrunkBlood
                                I ran Puppy Linux when the M.2 was still plugged in and got MCE errors in the kernel log. The web browser crashed too I think.
                                Try it with out the M2
                                Originally posted by DrunkBlood
                                I did not do anything else while in Safe Mode with no network drivers.
                                Did you try Safe Mode with Networking (does not always work with WiFi)

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