Unstable System - Process crashing on Win and Linux

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  • DrunkBlood
    PCHF Member
    • Mar 2020
    • 119

    #91
    I got the CPU and my steps would be as follows.
    1. Uninstall the graphic drivers
    2. Remove the current GPU
    3. Install the new GPU
    4. Boot the system an see

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    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15209

      #92
      Originally posted by DrunkBlood
      I got the CPU
      As long as that should be GPU then yes to those steps, do keep in mid though that if booting into Windows and not Linux it would help if you saved to the desktop the drivers for the new GPU before you remove the present GPU and fit the new one.

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      • DrunkBlood
        PCHF Member
        • Mar 2020
        • 119

        #93
        I did the listed steps. Logged in and started the installer for the GPU drivers. Extracting went fine but when the GUI started it crashed at detecting hardware. So I tried again with the same result. Then I started the Device Manager and updated the Windows Basic Display Adapter by selecting the folder of the driver. There were 2 of them one for graphics and one for audio. I only installed the graphics one as I do not know what audio driver to manually update. After the driver update it got more stable so I tried the GUI again. Same result. Then after some time my keyboard and mouse got disconnected. After replugging them they had power again.
        (Note I had the USB with the drivers in a USB 2.0 Slot.)
        Then I collected a MTB log and I am thinking that the MB is now the last contender.

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        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15209

          #94
          Sorry but need to ask, why did you not save the new GPU drivers to the desktop and install them from there, as mentioned previously you are introducing a preventable problem by getting installing/drivers from the USB device, 2.0 port or not.

          If the MB is bad it will not help but the best way to install drivers is in Safe Mode and directly from the computer that the drivers are expected to be used on.

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          • DrunkBlood
            PCHF Member
            • Mar 2020
            • 119

            #95
            Sry I had them on the Desktop and forgot to remove the USB. The installer is packaged and decompresses to C:\AMD.

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15209

              #96
              Would start again from the beginning by downloading direct to the computer the drivers from here

              Running DDU to get rid of the present AMD GPU drivers.

              Starting in Safe Mode only (No Networking) then install the drivers, restart and test.

              If you have problems doing it this the correct way then your MB is indeed the only thing that we cannot prove is either good or bad.

              NB: Your MTB log shows that the issues were with the Windows Desktop Manager, Windows Defender, the Windows Media Player Network Sharing Service and the Radeon installer.

              How the Windows Media Player Network Sharing Service got involved is beyond me as it suggests that information was being accessed via a network :unsure:

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              • DrunkBlood
                PCHF Member
                • Mar 2020
                • 119

                #97
                I downloaded the driver from the website and then restarted to Safe Mode and used DDU to uninstall the driver. I was not sure whether I should reboot after that into another Safe Mode. I did not. So I opened the installer. It extracted itself to C:\AMD and then I ran into this error(img failed to load detection driver). Then I went again to install it manually. The folders had a different name. One called graphics and one called WDM with a subfolder HDMI. After it told me the driver was installed I rebooted and checked the browser. Still had crashes. I did not make a MTB log yet.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15209

                  #98
                  The steps were provided in my reply #96!
                  Originally posted by phillpower2
                  Would start again from the beginning by downloading direct to the computer the drivers from here

                  Running DDU to get rid of the present AMD GPU drivers.

                  Starting in Safe Mode only (No Networking) then install the drivers, restart and test.
                  The old drivers should not have been uninstalled in Safe Mode as it is possible for some of them to be left behind which is something that would explain the failed to load detection driver message.&rlz=1C1CHBF_en-GBGB869GB869&oq=failed+to+load+detection+driver)&a qs=chrome..69i57&sourceid=chrome&ie=UTF-8’)

                  Wouldn`t do any harm to upload a MTB log but not sure that it will tell us anything new.

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                  • DrunkBlood
                    PCHF Member
                    • Mar 2020
                    • 119

                    #99
                    Might not be my day. Going fresh tomorrow

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15209

                      #100
                      No rush here and it does sometimes help to take a break from such things.

                      Comment

                      • DrunkBlood
                        PCHF Member
                        • Mar 2020
                        • 119

                        #101
                        I think I followed your steps now.
                        1 Uninstall with DDU
                        2 Reboot into Safe Mode
                        3 Start the installer → same error
                        3.1 Manual install via Device Manager
                        4. Reboot
                        5. Test
                        → Seems good
                        → Testing with browser and googled sth
                        → Tab crashed
                        → Testing with a news site
                        → Tab crashed
                        → soon after browser crashed
                        → Testing with Windows Store
                        → Crashed in about a minute
                        – No Desktop Manager crashes - they have returned after some time
                        NB: there are some Windows Updates. And I did not run the GUI installer again after manual install. Made another MTB

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15209

                          #102
                          Have you had any problems with the computer when it has been being used when not connected to the internet at all, no new dmp files suggests that Windows was not the problem.

                          With the computer isolated from the internet running SUPERPOSITION and Furmark to test the new GPU and other hardware should be done, if no problems running either of the two it goes some way to suggesting the present problems are internet related.

                          Comment

                          • DrunkBlood
                            PCHF Member
                            • Mar 2020
                            • 119

                            #103
                            I am currently pressed for time until the 29th. So I lay out my plans and test them when time allows it and report later.
                            1. I would test without the LAN cable
                            2. I would try to download the 2 programs via internet and not share them via USB and co
                              2.1 If I can not download it I would get them via USB
                            3. Run the programs without LAN

                            Is anything missing ? Do you want a Speccy link?

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15209

                              #104
                              Originally posted by phillpower2
                              Have you had any problems with the computer when it has been being used when not connected to the internet at all, no new dmp files suggests that Windows was not the problem.
                              Can you answer the above for us first off.

                              Comment

                              • DrunkBlood
                                PCHF Member
                                • Mar 2020
                                • 119

                                #105
                                I tested today without being connected to the internet.
                                1. Powershell testing the Powershell language writing a short fib printer
                                  1.1 no crashes
                                2. Microsoft Solitaire started one game multiple times
                                  2.1 crashed mostly in a few seconds
                                  2.2 could move 3 cards
                                3. After some testing the Desktop crashes sometimes. It is like a ramp up.

                                I could have tested more but I wanted to check whether the application crashes were collected. Opening the Event Viewer I see nothing. Checking a tab it reports the service is not running. I think this is a side effect of the preps of clean boot.

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