Not sure what the problem is

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  • sambreott
    PCHF Member
    • Apr 2020
    • 4

    #1

    Not sure what the problem is

    So I’m no enthusiast or anything. The pc that I have is actually a hand me down from my dad. It’s only 4 years old and it has pretty much the best consumer stuff of that time. To put my position in perspective, I’m a 16 year old stuck in quarantine, and I just want to do my work and play my video games. I’m not very familiar with lingo either. My problem: after about an hour or so of use it will shut off, and when I try to turn it back on, it seems that all power is disabled, including to the front panel. My dad and i checked for a short in the front panel and that wasnt the problem. I bought a UPS and it helped a bit bht now it’s getting worse. I tried changing the power cable and that didnt work. I tried moving it to a better ventilated spot and that didnt help. Also, no error logs have popped up on power up. I’m totally stumped and I’ve tried everything in my knowledge. Also, it worked fine when it when my dad ran it up in his office for a day. PLEASE HELP
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15205

    #2
    Welcome to PCHF sambreott,

    Do you happen to know what power supply is in the PSU, if not, would it be possible to ask your dad if he knows, this is important info that we need to know.

    Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

    To publish a Speccy profile to the Web:

    In Speccy, click File, and then click Publish Snapshot.

    In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

    Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

    Comment

    • sambreott
      PCHF Member
      • Apr 2020
      • 4

      #3
      Originally posted by phillpower2
      Welcome to PCHF sambreott,

      Do you happen to know what power supply is in the PSU, if not, would it be possible to ask your dad if he knows, this is important info that we need to know.

      Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

      To publish a Speccy profile to the Web:

      In Speccy, click File, and then click Publish Snapshot.

      In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

      Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
      I’m not sure what power supply is in the PSU, so I’ll ask my dad, and I’ll also make sure to get Speccy and do what I need to, I’ll get back later. Thanks for the advice!

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15205

        #4
        (y)

        Comment

        • sambreott
          PCHF Member
          • Apr 2020
          • 4

          #5
          Originally posted by sambreott
          I’m not sure what power supply is in the PSU, so I’ll ask my dad, and I’ll also make sure to get Speccy and do what I need to, I’ll get back later. Thanks for the advice!
          Update: the power supply is a Corsair AX750. My dad said it might be dust, so I took a shop vac and blew out the dust from his recommendation. As of now the computer wont even turn on. It flickered twice and has shown no sign of turning on.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15205

            #6
            Good power supply but being modular one of the power cords may have come loose.

            This is going to take working inside of a computer so unless you are confident it may be best checked out by your dad or a local tech/tech store.

            For future reference, a vacuum cleaner should not be used near computer hardware as they generate static which can wipe out your hardware.

            Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.

            Comment

            • sambreott
              PCHF Member
              • Apr 2020
              • 4

              #7
              Sorry about that. We tried reseating the power cable, using different outlets, to no avail. The power supply is not even spinning the fans.

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15205

                #8
                Test the PSU itself by jump starting it with a paperclip bent into a U shape, see video here for “how to”

                You can do the test without removing the PSU from the case but you must disconnect all other cables from the PSU to the MB, GPU and any drives etc, there is also no need to connect a chassis fan like in the video, we are only interested in seeing if the PSU activates.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15205

                  #9
                  Any update fir us?

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15205

                    #10
                    Thread closed due to lack of feedback from the OP.

                    Comment

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