Freezing and restarting PC

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  • Topo22
    PCHF Member
    • Mar 2020
    • 10

    #1

    Freezing and restarting PC

    Hey guys!
    I need help i want to ask why comp is propretly freezing and restarting.. its 3 years old now and i cant solve problem..im using him maybe if i count a half year because of that and rest one is on repairs or its not working.. I tried to test all components with different softwares but it wont to show what is the problem.. If you know maybe what it can be please help me..
    Components are:
    Cpu: intel i7 7700k
    Gpu: asus rog strix 1080
    Ram:32gb
    Cooling: nzxt kraken x72
    Power supply: corsair tx 850
    Motherboard: maximus ix formula
  • veeg
    PCHF Director
    • Jul 2016
    • 8977

    #2
    Hello

    Do you get any codes and or a blue screen?

    Please download this and run ..then post that log.. SysnativeBSODCollectionApp | Sysnative Forums

    jmarket @phillpower2

    Comment

    • Topo22
      PCHF Member
      • Mar 2020
      • 10

      #3
      Originally posted by vger
      Hello

      Do you get any codes and or a blue screen?

      Please download this and run ..then post that log.. SysnativeBSODCollectionApp | Sysnative Forums

      @jmarket @phillpower2
      Maybe After yes when it get restarted couple of times

      Comment

      • Topo22
        PCHF Member
        • Mar 2020
        • 10

        #4
        Here we go

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15205

          #5
          Sounds like something overheating and as there are no crash dmps it looks quite possible.

          Are crash cmps enabled on your computer?

          Download MiniToolBox and save the file to the Desktop.

          Close the browser and run the tool, check the following options;

          Flush DNS
          Report IE Proxy Settings
          Reset IE Proxy Settings
          Report FF Proxy Settings
          Reset FF Proxy Settings
          List content of Hosts
          List IP Configuration
          List Winsock Entries
          List last 10 Event Viewer Errors
          List Installed Programs
          List Devices (Only Problems)
          List Users, Partitions and Memory size

          Click on Go.

          Post the resulting log in your next reply for us.

          Comment

          • Topo22
            PCHF Member
            • Mar 2020
            • 10

            #6
            Originally posted by phillpower2
            Sounds like something overheating and as there are no crash dmps it looks quite possible.

            Are crash cmps enabled on your computer?

            Download MiniToolBox and save the file to the Desktop.

            Close the browser and run the tool, check the following options;

            Flush DNS
            Report IE Proxy Settings
            Reset IE Proxy Settings
            Report FF Proxy Settings
            Reset FF Proxy Settings
            List content of Hosts
            List IP Configuration
            List Winsock Entries
            List last 10 Event Viewer Errors
            List Installed Programs
            List Devices (Only Problems)
            List Users, Partitions and Memory size

            Click on Go.

            Post the resulting log in your next reply for us.
            I just instaled again Windows so
            these are results

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15205

              #7
              Can I ask from where you got the Windows media from that is installed on the computer, reason I ask can be seen below and which suggests that it is not legit!
              [HEADING=1]Application errors:[/HEADING]
              Error: (03/29/2020 11:31:55 AM) (Source: Software Protection Platform Service) (User: )
              Description: [COLOR=rgb(226, 80, 65)]License Activation (slui.exe) failed with the following error code:
              hr=0x803F7001
              Command-line arguments:
              RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=Net workAvailable

              Error: (03/29/2020 11:31:55 AM) (Source: Software Protection Platform Service) (User: )
              Description: [COLOR=rgb(226, 80, 65)]License Activation (slui.exe) failed with the following error code:
              hr=0x803F7001
              Command-line arguments:
              RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=Use rLogon;SessionId=2[/COLOR][/COLOR]

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15205

                #8
                Any update Topo22?

                Comment

                • Topo22
                  PCHF Member
                  • Mar 2020
                  • 10

                  #9
                  Originally posted by phillpower2
                  Any update Topo22?
                  Oh sorry didnt show that you repllied me…
                  It was windows pro i just instaled just for test… It was from microsoft page downloaded

                  Comment

                  • Topo22
                    PCHF Member
                    • Mar 2020
                    • 10

                    #10
                    Originally posted by Topo22
                    Oh sorry didnt show that you repllied me…
                    It was windows pro i just instaled just for test… It was from microsoft page downloaded
                    Anyway i have key
                    For windows home..

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15205

                      #11
                      Do you have a link to the place from where you downloaded Windows 10 Pro.

                      You cannot download Windows 10 Pro from Microsoft per se, it is the product key that you have paid for that determines what features within Windows 10 are enabled, if you have a Windows 10 Home key when you enter the 25 pin product key for Windows only the features for Home will be enabled and not those for Windows 10 Pro, all this information is stored on the Microsoft database and if you try using a Windows product key that has been used elsewhere you will get the activation error that is shown in the MTB log.

                      Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.

                      Comment

                      • Topo22
                        PCHF Member
                        • Mar 2020
                        • 10

                        #12
                        Originally posted by phillpower2
                        Do you have a link to the place from where you downloaded Windows 10 Pro.

                        You cannot download Windows 10 Pro from Microsoft per se, it is the product key that you have paid for that determines what features within Windows 10 are enabled, if you have a Windows 10 Home key when you enter the 25 pin product key for Windows only the features for Home will be enabled and not those for Windows 10 Pro, all this information is stored on the Microsoft database and if you try using a Windows product key that has been used elsewhere you will get the activation error that is shown in the MTB log.

                        Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.
                        Sorry for unnecesseray replies.
                        I know for windows pro that i don’t have right key and i can’t put windows home key the same as pro.. I tried many times to install windows just want to be sure if is the windows fault but i think it isnt..
                        I think is some of the componenta fault.. But i can’t find the results.. Prenesite posnetek diska za Windows 10 (datoteka ISO) .. this is the link where i downloaded..
                        But i have also installed on my laptop too but dont make any problems.. it works perfectly..
                        Sorry for my english

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15205

                          #13
                          Originally posted by Topo22
                          Sorry for unnecesseray replies.
                          But you have done it again, just type your response in the dialogue input box and then press post reply when you are ready, do not click on the Reply option, we have to read everything on screen to make sure that nothing gets missed, reading quoted replies is both unnecessary and unhelpful.

                          That is where I send people to get ISOs so that is all good.

                          This is what you need to do so that we can continue to help you;

                          Clean install Windows using the correct Windows product key.

                          Install the drivers for motherboard and starting with the chipset drivers first.

                          Try the computer out, if no problems great but if you need to come back we will need to see a new MTB log and a Speccy url, this is so that we can check that there is a legitimate OS on the computer, we have to protect PCHF and the sites owner.

                          Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

                          To publish a Speccy profile to the Web:

                          In Speccy, click File, and then click Publish Snapshot.

                          In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

                          Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

                          Comment

                          • Topo22
                            PCHF Member
                            • Mar 2020
                            • 10

                            #14
                            Sorry again..
                            Ok i will do that and i will post you the results
                            Thank your for helping me
                            Cheers

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15205

                              #15
                              No problem and you are welcome

                              Comment

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