3 year old setup booting issue | Motherboard/CPU/PSU at fault?

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  • OpenCasket
    PCHF Member
    • Jan 2020
    • 6

    #1

    3 year old setup booting issue | Motherboard/CPU/PSU at fault?

    Hi, my computer doesn’t start anymore

    short disclaimer: a bit inexperienced with troubleshooting hardware issues, I’ll try to keep an eye out for missing details and update accordingly.

    Build/component list is given at the bottom

    Current issue summary:


    [ul]
    [li]Computer does not boot[/li][/ul]
    [ul]
    [li]Motherboard does not change status code from 00, wheras normally it would cycle through several and end up on the successful boot code.[/li][/ul]
    [ul]
    [li]Motherboard still gives power to USB units, but does not properly activate them[/li][/ul]
    [ul]
    [li]Suspected causes:[/li][/ul]
    [ul]
    [li]CPU dead? (starting the computer with the CPU plugged out of the PSU results in the same 00 error code on the motherboard)[/li][/ul]
    [ul]
    [li]Motherboard dead? (CPU does gain power, as its temperature increases during boot attempts, but could something else be wrong with it?)[/li][/ul]
    [ul]
    [li]PSU issue? (Everything seems to be getting power, could the PSU still be at fault?)[/li][/ul]
    I have done a decent eye-check of both these components and cant seem to find any visible signs of damage from overheating or the such, but I may not have an experienced eye to catch these well enough?

    Earlier symptons:
    [ul]
    [li]Computer would boot inconsistently: right away, after a few restarts or after several restarts.[/li][/ul]
    [ul]
    [li]Monitor screen is black [/li][/ul]
    [ul]
    [li]USB devices seemed to gain power, but would not properly activate (keyboard/mouse would normally light up, but dont. External harddrive lights up and starts “spinning”, but in an irregular way compared to what would happen during a successful boot.)[/li][/ul]
    [ul]
    [li]Suspected causes during times of early symptoms:[/li][/ul]
    [ul]
    [li]BIOS issue[/li][/ul]
    [ul]
    [li]BIOS battery issue? (time/clock never reset during early symptom days, so have dismissed this)[/li][/ul]
    [ul]
    [li]Driver issue (updated various drivers, but never got to update BIOS as it seemed like a bit of a time investment/risk at the time)[/li][/ul]
    [ul]
    [li]PSU issue (checked some voltage measurements available in BIOS, which seemed in line and consistent, but may have been different during loaded tasks?)[/li][/ul]

    Some of the things I have tested thus far:
    [ul]
    [li]Swapping RAM positions[/li][/ul]
    [ul]
    [li]Plugging/Unplugging cables connected to the PSU/motherboard.[/li][/ul]
    [ul]
    [li]Unplugging GPU[/li][/ul]
    [ul]
    [li]Boot attempts with/without various components plugged in/out: usb units, bios-battery, gpu, cpu, cpu-fans..[/li][/ul]
    [ul]
    [li]pleading to every diety in the universe to show me mercy[/li][/ul]

    Thoughts about future:
    It seems likely motherboard and/or cpu is whats causing me trouble, so it seems likely that swapping one or both of those may be a solution? If I’m swapping one of them I may end up swapping both, so that I can go for an upgrade, i9-9900k + asus z390-f strix seems compatible and promising? Though there is always the chance the issue lies elsewhere, potentially the PSU? Please help.

    History:
    The last quarter my desktop has encountered issues with booting up. I have usually shut down my computer before going to sleep, and booting it back up in the morning. Come autumn 2019 my computer would occasionally not boot up (monitor screen black, USB units not activating properly). The motherboard would cycle through and display status codes, and then stop on an error code (I have forgotten which code it specifically ended on these times). Additionally the fans would be very loud right away and stayed that way until the computer was shut down.

    From there booting up became inconsistent. Sometimes it would start up right away without any issues, other times it would take several restarts before it would randomly start up, but after however many restarts it always did boot back up. As long as the computer was kept on it suffered lack of performance at all, it ran as smoothly as ever.
    In december the computer was not shut down for 1-2 weeks, because I was too reliant on the computer at the time and on a tight schedule, before finally turning it off and plugging out power before leaving for a 2 week holiday.

    Now, just back from holidays, the computer does not boot at all.

    BUILD/Component list:
    This was my first complete pc build, the components were ordered, and the build assembled, in October 2016. I have had no problems for 3 years, until this booting issue came up

    Complete build pcpartpicker-link

    Component list: included are product-links for each component, from the site I ordered them (note: norwegian)

    Case: Fractal Design Define R5
    Motherboard: ASUS ROG MAXIMUS VIII HERO, Socket-1151
    CPU: Intel Core i7-6700K Skylake
    Cooling (CPU): Noctua NH-D15 CPU
    RAM: Crucial Ballistix Elite DDR4 2x8gb
    SSD: Samsung 950 PRO 256GB M.2 PCIe SSD
    GPU: ASUS GeForce GTX 1080 ROG Strix Gaming
    PSU: EVGA Power Supply 650W GOLD
    OS: Microsoft Windows 10 Home

    Additional notes/details:
    [ul]
    [li]Monitor is connected by displayport[/li][/ul]
    [ul]
    [li]I generally just keep 3 usb units plugged in: keyboard, mouse, headset. Ocassionally an external harddrive.[/li][/ul]
    [ul]
    [li]Thermal paste: Noctua NT-H1 (last applied between CPU/CPU-Cooling during assembly) [/li]

    [/ul]
    Thank you if you made it through!
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15206

    #2
    Welcome to PCHF OpenCasket,

    Can I just ask, by unplugging GPU do you mean actually removing it from the MB or leaving it in and just swapping the video cable to the appropriate one on the MB.

    Comment

    • OpenCasket
      PCHF Member
      • Jan 2020
      • 6

      #3
      Originally posted by phillpower2
      Welcome to PCHF OpenCasket,

      Can I just ask, by unplugging GPU do you mean actually removing it from the MB or leaving it in and just swapping the video cable to the appropriate one on the MB.
      I removed the GPU entirely and then connected the screen to the motherboard.

      I’ve also asked around on some other forums, and it seems likely that the PSU is the culprit. The PSU fan is not spinning during the boot up regardless of wether the eco-mode is on or off, only stuttering briefly as the system is shut down. There is a slight burnt smell emitting from it, nothing substantial, but for now I’ll try replacing it and see if it solves my issues.

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15206

        #4
        Thanks for clarifying (y)

        I use and recommend to others EVGA PSUs but there have been a lot of issues with 650W Gold efficiency rated PSUs, it is a more recent issue though.

        You can test the PSU to see if it starts up at all, the Corsair video here shows you how, its the same principal for all PSUs and you don`t even need to attach a case fan to the PSU.

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15206

          #5
          Any update for us?

          Comment

          • OpenCasket
            PCHF Member
            • Jan 2020
            • 6

            #6
            Originally posted by phillpower2
            Any update for us?
            Hi, replaced the old PSU with a new one of identical model, the PSU fan is spinning now, however the booting issue remains unchanged.

            Does this leave the motherboard/cpu?

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15206

              #7
              Can I as what the outcome of testing the original PSU was.

              Comment

              • OpenCasket
                PCHF Member
                • Jan 2020
                • 6

                #8
                Originally posted by phillpower2
                Can I as what the outcome of testing the original PSU was.
                PSU fan still didn’t spin, unlike the new one.

                Comment

                • OpenCasket
                  PCHF Member
                  • Jan 2020
                  • 6

                  #9
                  Wrapping this up:

                  Decided to bite the bullet. Motherboard and CPU have been replaced, computer is now booting up nicely, and performance is great. So either/both of those should have been faulty.

                  I plan to order something to measure the stabillity of the electricity in my home, in case that could have played some role in why my components went bad, as to avoid something similar happening again.

                  Thanks again to all who’ve invested time into helping me resolve this! It’s really nice to have a place to reach out to whenever you encounter issues like these

                  Comment

                  • OpenCasket
                    PCHF Member
                    • Jan 2020
                    • 6

                    #10
                    About the replacement:
                    I decided to go for an upgrade rather than just replacing them with identical models. Processor is now an i9-9900k and motherboard is an asus z390-f.

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15206

                      #11
                      Thanks for the update and for letting us know that you no longer require assistance with this (y)

                      In this particular instance the order of failure rates highest first would normally be as follows, PSU, MB then CPU, your PSU test would appear to confirm that the original PSU has expired and looking through your OP it looks highly probable that a flaky PSU may have damaged the MB, the CPU would appear to be ok else it would not have got warm when you checked this as part of your trouble shooting process + you are using the GPU and RAM from the same build with your new CPU and MB so that rules them out, this imo points towards a problem with the 24-pin EATX power connector/supply between the PSU and MB and the CPU therefore should be ok.

                      If I may make a suggestion, the following only relevant if you have the Windows product key that was in use with the seemingly expired MB, if your version of Windows is the OEM as opposed to the full retail type you should notify Microsoft of motherboard failure, if you don`t, the MS database will detect the licence key being used with an unrecognised MB and lock you out of updates, if you notify them first they are 99.99% ok with it but they may not be if you wait to get locked out before contacting them, see info here author Andre Da Costa is an MVP/Moderator on the Microsoft forums so knows what he is talking about.

                      Comment

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