Freezing

**veeg** · 11-30-2019, 10:37 AM

Hello

Hopefully some of our members will chime in soon..

jmarket @phillpower2

**phillpower2** · 11-30-2019, 11:12 AM

Can you post the brand and model name or number of the PSU for us.

**Doylecan** · 11-30-2019, 02:34 PM

Good Morning, Thank you for your assistance. My PSU is a Cooler Master, Masterwatt Lite 600, model MPX-6001-ACAAW.

**phillpower2** · 12-01-2019, 11:42 AM

Freezing is most often caused by something overheating and this includes a weak PSU that gets too hot, adding new hardware such as the 8GB video card can make things worse I`m afraid

I would suggest that while you are troubleshooting this that you safely disconnect the USB HDD when you are not using it, it will reduce the power demands on the PSU and be less likely to cause any conflicts between programs.

Not a good choice of PSU for your video card + the additional storage devices that you have, the Cooler Master brand is not a recommended one and the unit that you have is not even Bronze efficiency rated which is a must even for older add on video cards but your more modern RX 580 Series should really be supported by a quality brand Gold efficiency rated PSU, I will get to the PSU output below;

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 2019-11-27 10:01:53 AM [COLOR=rgb(44, 130, 201)]After clean installing Windows to the SSD did you also install the drivers for the MB and starting with the chipset drivers first.

AVG Antivirus
Antivirus Enabled [COLOR=rgb(44, 130, 201)]AVG is a known resource hog and known to cause users issues, Windows own Defender and Firewall are better, do not hog resources and do not cause conflicts, is AVG the free version.

+12V 11.772 V [COLOR=rgb(44, 130, 201)]This PSU reading is low for a computer that is not under any load and may drop significantly once the add on video card cranks up, we will look at this further along the way.

Partition 0
Partition ID Disk #1, Partition #0
File System NTFS
Volume Serial Number A83482FF
Size 578 MB
Used Space 439 MB (75%)
Free Space 139 MB (25%)
Partition 1
Partition ID Disk #1, Partition #1
Disk Letter C:
File System NTFS
Volume Serial Number 8235A6CA
Size 465 GB
Used Space 41 GB (8%)
Free Space 423 GB (92%

[COLOR=rgb(44, 130, 201)]Do you happen to also have Windows on the Hitachi USB HDD and how did you install Windows 10 to the new SSD, Legacy or UEFI mode and was it on DVD disk or a USB thumb drive etc, reason why I ask is because Windows 10 sets up three partitions when it installs and one of them is File type FAT32, there is no such FAT32 partition on your SSD device.

You are welcome btw [/COLOR][/COLOR][/COLOR][/COLOR]

**Doylecan** · 12-02-2019, 05:03 AM

Thank you Phil, I am taking action, I am getting my RX580 tested, I was told that my 600W power supply was enough, but I hadn’t been told about the info you have provided. I will test with a higher quality PSU. I will update again with my results. Thanks again.

**Doylecan** · 12-02-2019, 05:18 AM

Also,
I had my local computer shop guy, (not a bigbox store, a small retail and repair shop) install windows for me so he could also take a peek at how my setup was performing. I can’t say if the chipset drivers were installed first. I have uninstalled AVG, used it for at least 15 years, never had an issue with it, but in this case, I want to streamline as much as possible. AVG was the free version.
I do not have windows on the Hitachi. UEFI install, it would have been installed by him on a thumb drive I imagine but can find out Monday.

**phillpower2** · 12-03-2019, 12:21 PM

A good quality brand 600W PSU with at least a Bronze efficiency rating you may have gotten away with but not a PSU from a lesser brand with only an 80+ rating, one simple tip for making sure that you are getting a decent PSU from one of the better brands, check how long the warranty period is, 5yrs is a must, 7yrs is great and 10 or more years is the best, you don`t get such a warranty with lesser brands as they use OEM components, cheap capacitors and thinner wire so they tend to get hot inside when put under load.

Can you post an expanded screenshot of Disk Manager with the USB HDD connected to the PC “how to” below;

Access Disk Management via Run.

Press the Windows+R keys to open Run, type diskmgmt.msc in the empty box then press OK.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

You are welcome btw

[COLOR=rgb(44, 130, 201)]Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page, it avoids filling up folks inbox and last but not least it amounts to bumping your thread which puts folk to the bottom of any reply list.[/COLOR]

**phillpower2** · 12-05-2019, 06:18 PM

Any update for us?

**phillpower2** · 12-08-2019, 07:49 PM

Any update for us? This thread will be closed if not replied to within 48hrs.

**Doylecan** · 12-11-2019, 07:32 PM

Sorry for my delay, I had my computer in the shop for awhile getting looked at and tested, I will update later today for sure. Thank you for your patience.

**Doylecan** · 12-11-2019, 09:04 PM

I am confused about my power supply, the attachment shows the specs and they show an 80+ efficiency rating. I have also put a new video Card, NVIDIA GeForce RTX 2060 SUPER, and I had a couple freezes since, but nowhere near as many, so I can’t say for sure what the source of the freezing is, and no one that has looked at my system can say either. Sorry for image quality but you can make most of the info out.

**phillpower2** · 12-12-2019, 01:38 PM

Originally posted by Doylecan

I am confused about my power supply,

Sorry but I prefer to give a straight answer as I will do here, the present PSU is complete junk and is in fact so bad that it is on the PSU Lemon List, a brief of what is said;

ineffective undervolt protection leading to hardware breaking crossload voltage regulation; requires more minimum load than Haswell and newer CPUs need for advanced sleep states; out of spec 5V ripple; third tier capacitors; some soldering related issues; 3.3V regulation was not very good; 230V only; 3 year warranty except for four countries that get 5 years

Check the rest for yourself here

Originally posted by Doylecan

I have also put a new video Card, NVIDIA GeForce RTX 2060 SUPER, and I had a couple freezes since, but nowhere near as many, so I can’t say for sure what the source of the freezing is,

Entirely up to you if you disregard the advice that has been provided, you have replaced the GPU with one that requires less power and say that the freezes are less frequent, if that is not enough of a clue then I`m not sure what is.

**Doylecan** · 12-12-2019, 02:01 PM

I’m not disregarding anything, I just provided my info. I wanted to make sure that I gave you the correct info. Thanks for your help.

**phillpower2** · 12-12-2019, 02:18 PM

Apologies if I appeared a bit sharp but we are trying to help you save time, grief and money and introducing a new high end GPU to a system that has a poor quality power supply was not what was suggested and in fact is the last thing that you should be doing tbh.

You are welcome.

Freezing

Freezing

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment