PC sometimes black screens when playing games

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  • Joinkydude
    PCHF Member
    • Nov 2019
    • 10

    #1

    PC sometimes black screens when playing games

    Recently my PC has given me black screens when playing games.
    I play the game normally, and then my screen goes black and the audio cuts off.
    Sometimes the screen goes black and then comes back again, but with the screen having some glitchy-type? effect on it.
    Note: PC runs normally if im just browsing the internet.
    I’ve had this PC for over 2-3 years now. The problem first occurred a month ago after I cleaned some dust off the GPU fan after it got stuck.
    I’m not that smart with computers so I decided to come here to ask for help.

    Specs:
    CPU
    Intel Core i5 3570K @ 3.40GHz 33 °C
    Ivy Bridge 22nm Technology
    RAM
    8.00GB Dual-Channel DDR3 @ 666MHz
    Motherboard
    ASRock Z77 Pro4 (CPUSocket) 34 °C
    Graphics
    24GM79G (1920x1080@144Hz)
    Intel HD Graphics 4000 (ASRock)
    8192MB ATI AMD Radeon R9 390 Series (MSI) 61 °C
    PSU
    Chieftec 650W
    CFT-650-14CS
  • Joinkydude
    PCHF Member
    • Nov 2019
    • 10

    #2
    bump

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15205

      #3
      Welcome to PCHF Joinkydude,

      You need a new PSU as the present one is 9 or 10 years old and was of poor quality even when out of the box new;
      Originally posted by Joinkydude
      PSU
      Chieftec 650W
      [COLOR=rgb(44, 130, 201)]Edit to add, please do not bump your threads Joinkydude, we are all volunteers here who give our time for free, if you cannot wait for one of us to get back to you I suggest that you take your computer to a local tech store where they will gladly take a look and your money for doing so.[/COLOR]

      Comment

      • system
        PCHF Owner
        • Jan 2015
        • 7636

        #4
        @Joinkydude PLEASE do not bump threads, all our helpers here are volunteers who help when they can. Immediate help is not possible.

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15205

          #5
          Any update Joinkydude?

          Comment

          • Joinkydude
            PCHF Member
            • Nov 2019
            • 10

            #6
            Originally posted by phillpower2
            Any update Joinkydude?
            Sorry for not responding for a long time and bumping.
            I guess as the PSU itself released 9-10 years ago I might need a new one.
            But just a note, wouldn’t it be due to melting something?
            When my GPU 2nd fan was stuck I didn’t know that so I just continued playing for like over 4 days after realising the crashes.
            But at the same time I dont think it melted anything due to 1 fan still working.

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15205

              #7
              Originally posted by Joinkydude
              The problem first occurred a month ago after I cleaned some dust off the GPU fan after it got stuck.
              We were not aware that one of the video cards cooing fans had completely failed as your OP only mentions that a fan got stuck

              Is the problem fan still not working at all, now we know that a fan had not been working we need to look at that first, it is highly likely that the video card is overheating when under load.

              Comment

              • Joinkydude
                PCHF Member
                • Nov 2019
                • 10

                #8
                Originally posted by phillpower2
                We were not aware that one of the video cards cooing fans had completely failed as your OP only mentions that a fan got stuck

                Is the problem fan still not working at all, now we know that a fan had not been working we need to look at that first, it is highly likely that the video card is overheating when under load.
                I’ve already fixed the fan and both of my 2 fans on the GPU have been working now for a while now.

                Comment

                • Joinkydude
                  PCHF Member
                  • Nov 2019
                  • 10

                  #9
                  UPDATE
                  When I underclocked my GPU from the MSI Afterburner there were lesser black-screen crashes.
                  But instead of black-screen crashes it says my GPU had to reset. Maybe its my GPUs fault not PSU?

                  Comment

                  • Joinkydude
                    PCHF Member
                    • Nov 2019
                    • 10

                    #10
                    Aand sometimes it blackscreens after restarting after another black screen.. :cautious:

                    Comment

                    • Joinkydude
                      PCHF Member
                      • Nov 2019
                      • 10

                      #11
                      Welp, cant even do a single thing on my PC anymore. For now I think its done for..

                      Comment

                      • phillpower2
                        PCHF Administrator
                        • Sep 2016
                        • 15205

                        #12
                        Remove the add on video card from the MBs PCI-E slot completely, connect your screen to the appropriate video port on the MB, reassemble, test then post back with an update for us.

                        [COLOR=rgb(44, 130, 201)]Going to sound a bit of a nag but please understand that there is a need for forum etiquette;

                        Do not quote every reply, it really does not help any and just makes for unnecessary reading.

                        Avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page, it avoids filling up folks inbox and last but not least it amounts to bumping your thread which puts folk to the bottom of any reply list.[/COLOR]

                        Comment

                        • Joinkydude
                          PCHF Member
                          • Nov 2019
                          • 10

                          #13
                          Sorry for that! I’ll keep in mind for future references. Anyway, my motherboard doesnt have the port for my screen, only the GPU has it.

                          Comment

                          • phillpower2
                            PCHF Administrator
                            • Sep 2016
                            • 15205

                            #14
                            You only have two options I[ICODE]m afraid, find a screen that has a port that is appropriate for one of the video ports on the MB and get yourself a good quality brand 750W PSU so that you can put the R9 video card back in and then test the card, the first option is the best option as depending on how long you have been using the old and 100W under powered PSU the R9 could be ruined, you don[/ICODE]t want to find this out after having purchased a new PSU.

                            What type of port does your screen have.

                            Comment

                            • veeg
                              PCHF Director
                              • Jul 2016
                              • 8977

                              #15
                              Any updates for us?

                              Comment

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