Purple screen

[hev67]

Hi, just signed up and hoping I can get some advice/info.

I came home today and my screen was magenta, no words was on it. I tried moving the mouse, nothing, so I shut it down.
When I turned it on there was the slightly high whirring that usually comes until the Win logo pops up, but the whirring didn’t stop and the screen is blank, monitor light is still orange.
I used canned air to remove all the dust, tried again, nothing.
After awhile I tired again, the monitor light turned green, the whirring stopped, and the Win logo popped up for a split second. The monitor stayed on but nothing on the screen.

All my research shows a purple screen of death, with words on the screen, which I don’t have. It also gives my ways to fix it, IF my PC would turn on, which it doesn’t.

I have a Dell XPS, from long ago, like 8-9 yrs maybe, still works great. Sorry, that’s all the info I can give you without getting into my pc.

[Bruce]

Might be just the graphics card if the pc has a 3rd party add on card.
If so, remove it and plug the monitor in to the video port on the motherboard.

[phillpower2]

It would help if you could tell us the particular model of Dell XPS you have so that we can do some research on the specs.

[hev67]

Might be just the graphics card if the pc has a 3rd party add on card.
If so, remove it and plug the monitor in to the video port on the motherboard.

I know the graphics card was replaced a few years ago, but it is already plugged into the motherboard. Here’s some images. Pasteboard - Uploaded Image , Pasteboard - Uploaded Image

[hev67]

It would help if you could tell us the particular model of Dell XPS you have so that we can do some research on the specs.

Sorry, all that info is on the pc.

[jmarket]

Hello @hev67, the links you uploaded in post number 4 are dead, rather than delete your post please post pictures re your “report” message. all good.

Please also, no need to quote previous posts.

[phillpower2]

I know the graphics card was replaced a few years ago, but it is already plugged into the motherboard.

If there is both an add on GPU and an integrated video chip on the MB should the add on GPU fail it will need to be physically removed from the MB in order for the MBs integrated video chip to work, if you don`t remove the add on video the BIOS will detect it and by default it will disable any onboard video chip, this is regardless of whether or not any add on video card is actually working.

If you check the amount of various models of Dell XPS computers there are you will understand why we need to know which model you have Dell XPS

[phillpower2]

Any update for us?

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.