Upgraded GPU Vega RX 64, monitor randomly loses signal, games crash

[coqui]

Problems began when I upgrade from my old GTX 1060 to a Power Color Red Devil Vega RX 64. I uninstalled old NVIDEA Drivers and installed the new AMD Drivers in Safe mode. I can be running the pc doing nothing and the monitor will randomly lose signal. It would lose signal much faster when I would open Overwatch. The game would boot up and I would just start in the tutorial mode, moving and shooting, and then the game would crash and monitor lose signal. PC and GPU both are still on. GPU has fan still moving and LEDs on as well. I first thought it was an issue with the PSU as I had an old 450 watt PSU. I bought and installed a new 850 watt Corsair power supply. I have noticed since then I get less random video loss and can seem to open other games and play them without crashing immediately. Overwatch still crashes quickly. I am also noticing my RAM is not being detected properly and is CORSAIR VENGEANCE LED 16GB (2x8GB) DDR4 2666MHz C16

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i5 6500 @ 3.20GHz 22 °C
Skylake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1063MHz (15-15-15-36)
Motherboard
MSI B150A GAMING PRO (MS-7978) (U3E1) 27 °C
Graphics
VX248 (1920x1080@60Hz)
8176MB ATI Radeon RX Vega (C.P. Technology) 28 °C
Storage
465GB Samsung SSD 850 EVO 500GB (SATA (SSD))
Power
Corsair CX850M power supply

[phillpower2]

Will address your RAM concern first as it is nothing for you to worry about.

16.0GB Dual-Channel Unknown @ 1063MHz (15-15-15-36)

Dual channel means that the RAM was running at two Xs 1063MHz which = 2126MHz.

2666MHz is the tested speed of the RAM but to achieve this speed the RAM needs to be overclocked.

2133MHz is the serial presence detect (SPD) stock speed that the RAM will run at, it is also the speed that the BIOS detects.

For you to do;

Try reseating the RAM and GPU and while inside the case make sure that all connections from the PSU to the hardware are securely connected.

How many internal cooling fans do you have.

Corsair CX850M power supply

Not an ideal PSU when there is an add on video card present, CX PSUs are the budget range offered by Corsair that are not intended for gaming rigs, you should really have something that is from their Gold efficiency rated range, the CX850M also has a high failure rate from what I have seen across various forums.

What Corsair say about their CX PSUs.

CX Series™ Modular power supply units are an excellent choice for basic system builds and desktop PC computer upgrades, offering high reliability, low noise, and the flexibility of modular cabling.

I first thought it was an issue with the PSU as I had an old 450 watt PSU

Not a good idea I`m afraid as the GPU that you have requires the system to be powered by a minimum of 600W PSU that can produce at least 42 amps on the +12V rail, using an underpowered PSU will damage the hardware over time.

[coqui]

For you to do;

Try reseating the RAM and GPU and while inside the case make sure that all connections from the PSU to the hardware are securely connected.

How many internal cooling fans do you have.

I reseated the card and the Ram. No changes. I check all the power connections as well. Ram LEDS and graphics card LEDs are on showing power. There are some small leds on the graphics card pcb board that look like they are not on. I could not find any manual to tell me what they might indicate though.

My cooler is a Cooler Master V8 GTS and there are currently 2 120mm fans in the case, one in the front and one in the back. Case has been open air during testing.

I lose video signal even when I am just on the internet or opening AMD Settings. Could there be an issue with the motherboard or CPU? I check and my CPU is bottlenecking the GPU pretty hard and the motherboard is an old MSI 150A. Maybe it needs a bios update?

Could the PSU still be an issue?

[phillpower2]

Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.

Without further investigation it is not possible to say what the cause is but just so that you are fully aware you may have damaged the RX Vega GPU by using the previous under powered 450W PSU.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[coqui]

Sorry about that.

Here is the URL

http://speccy.piriform.com/results/L3RJOO8nWz58kIRvbYQCQwG

[coqui]

I just wanted to not that I have an APC my computer is plugged into and when booted up Mass Effect (which I got in game but crashed about 10 seconds in) my APC started beeping like there was an issue. I checked and it is only rated for 330W backup battery supply. So I don’t know if that cause an issue either.

[phillpower2]

No worries, quoting snippets to highlight important info in them is fine as it is helpful.

Disconnect the UPS and power the computer straight from the wall socket to see if it changes anything.

There are a few things of note in Speccy that need addressing, we will leave them for now and wait until we hear back from you regarding the testing without the UPS.

[coqui]

I went ahead and did exactly that but no change. Still lost signal trying to open AMD settings.

[phillpower2]

Do you have another screen and video cable that you could try or alternatively a notebook that you could hook up to the present screen to see if you get a good display.

Download Speedfan and install it. Once it’s installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

http://artellos.geekstogo.com/speedfan.png

(this is a screenshot from a vista machine)

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[coqui]

Ok, I grabbed my hdtv and different hdmi cable, still lost signal when I tried to open Mass Effect.

Attached are the results of speed fan and monitor

[phillpower2]

Forget trying to game on the computer until the issue is resolved.

Best course of action atm is to sort out what we can see in Speccy to see if it helps any, do this without putting the add on GPU back in.

[COLOR=rgb(226, 80, 65)]AVG Antivirus This is a resource hog and not the great free AV that it once was, you do not need it in any event as Windows 10 has Windows Defender which is better, see below;

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

Once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

How to uninstall AVG here

[COLOR=rgb(226, 80, 65)]Power Profile
Active power scheme: High performance This is a form of overclocking that is known to cause instability and overheating, change it to Balanced in the Windows Power Plan.

[COLOR=rgb(226, 80, 65)]Physical Memory
Memory Usage: 26 % This is high for a computer that is not under any load, we will need to recheck it after AVG has been uninstalled to see if it has dropped any.

Partition 1
Partition ID:
[COLOR=rgb(226, 80, 65)]Disk #0, Partition #1 You are low on free storage space on the SSD.
[COLOR=rgb(226, 80, 65)]Disk Letter:
C:
File System:
NTFS
Volume Serial Number:
DC8327F0
Size:
464 GB
Used Space:
385 GB (82%)
[COLOR=rgb(226, 80, 65)]Free Space:
79 GB (18%)

For Windows to be able to run efficiently and to be able to update you need to have between 20 and 25% of the partition or drive available as free storage space at all times, if you don`t you risk Windows becoming corrupt or not being able to update which puts you at risk of malware attack.

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.

Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.

Uninstall as many unused programs, games, videos and music files as you can and get yourself another means of backing up to, post back when you have between 20 and 25% free storage on the C: drive/partition and we can go from there.[/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[coqui]

Ok, to clarify, when you say add on GPU, do you mean to take the GPU out? I dont have any other gpu in there atm.

I will start working on the list you gave. I wasn’t trying to game but rather rapidly test to see if the issue had been resolved as it is very random otherwise. I will stop trying to launch games.

[coqui]

AVG Has been uninstalled. It dropped memory usage to about 22%. I had installed a few more programs that got the memory usage down to 19%, but it seems like there’s a ton of stuff running in the background still.

I freed up about 200GB by uninstalling games and programs.

I also changed the power setting to balanced.

Ready for whatever is next. Feel like a fresh windows install is in my future

[phillpower2]

Ok, to clarify, when you say add on GPU, do you mean to take the GPU out?

Sorry but not sure what you mean, where has this been suggested.

Just a fyi, your CPU has integrated graphics and your MB has a DVI port and a HDMI port so you could remove the Vega GPU from the MB and test the computer by hooking up the screen to the appropriate video port.

[coqui]

I went ahead and tested a different cable and tv with the gpu in. I will test the pc with the GPU out tonight.