HELP! PC is soo slow and almost un-usable

[pvthos]

Hello guys!

My brother bought a new computer about a year ago. But now it is super slow! Ive tried to reinstall windows, disable all effects and stuff! Everything! Even watching netflix lags and creates tears.. any help here?

here are some of the CPU-Z pics:

[ATTACH type=“full” width=“422px” alt=“4567”]4567[/ATTACH][ATTACH type=“full” width=“423px” alt=“4568”]4568[/ATTACH]

[ATTACH type=“full” width=“422px” alt=“4569”]4569[/ATTACH][ATTACH type=“full” width=“421px” alt=“4570”]4570[/ATTACH]

[ATTACH type=“full” width=“418px” alt=“4571”]4571[/ATTACH][ATTACH type=“full” width=“418px” alt=“4572”]4572[/ATTACH][ATTACH type=“full” width=“429px” alt=“4573”]4573[/ATTACH]

the computer was prebuilt and these are the specs:

[IMG alt=“Hooke Tower”]https://support.hp.com/doc-images/303/c05547194.jpg

Motherboard

Basswood
Figure : Basswood motherboard top view
[IMG alt=“Basswood motherboard top view”]https://support.hp.com/doc-images/981/c05636092.jpg
[ul]
[li]Form factor: uATX: 24x24 cm (9.4x9.4 in)[/li][li]Chipset: AMD Promontory 2[/li][li]Memory sockets: 2 x DDR4[/li][li]Processor socket: AM4[/li][li]Expansion Slots:[/li]

NOTE:
The configuration might vary depending on your model.

• [li]One PCIe x16 socket[/li][li]One PCIe x1 socket[/li][li]One M.2 socket 1, key A[/li][li]One M.2 socket 3, key M[/li][/ul]
  [li]For more details, see Basswood motherboard specifications.[/li]

Processor

AMD Ryzen5-1400
[ul]
[li]CPU speed: 3.2 GHz (max turbo boost - 3.4 GHz)[/li][li]CPU cores: 4 (8 threads)[/li][li]CPU Cache (L3): 8 MB[/li][li]TDP: 65 W[/li][li]Socket: AM4[/li][/ul]

Processor upgrade information
Memory

8 GB
[ul]
[li]Amount: 8 GB[/li][li]Speed: PC4-19200 MB/s[/li][li]Type: DDR4-2400[/li][/ul]

Memory upgrade information
[ul]
[li]Dual channel (1 DIMM per channel) memory architecture[/li][li]Two DDR4 UDIMM (288-pin) sockets[/li][li]Supports PC4-19200 (DRR4-2400)[/li][li]Supports 4 GB and 8 GB DDR4 UDIMMs[/li][li]Supports up to 4 GB on 32-bit systems[/li]

NOTE:
32-bit systems cannot address a full 4.0 GB of memory.

[li]Supports up to 16 GB (unbuffered) on 64-bit computers[/li]

NOTE:
Maximum memory shown reflects the capability of the hardware and can be limited further in the operating system.

[/ul]
Video graphics

NVIDIA GeForce GTX 1050 (2 GB)
[ul]
[li]Form Factor: ATX (full height) PCB with ATX single slot bracket (fan solution is dual slot)[/li][li]Dimensions: 14.5 cm x 11.2 cm (5.7 x 4.4 in)[/li][li]Rear I/O connectors: Dual Link DVI-D + HDMI + DisplayPort[/li][li]Maximum resolution:[/li]

• [li]DVI (dual-link) resolution: 2560x1600x24bpp @ 60 Hz[/li][li]HDMI resolution: 4096x2160x24 bpp @ 60 Hz[/li][li]DisplayPort resolution: 5120x3200x24bpp @ 60 Hz / 7680x4320 @ 60 Hz YUV 420 8 bit[/li]
  

  NOTE:
  Not all ports support the highest resolutions.

  [/ul]
  [li]Memory size: 2 GB (128-bit)[/li][li]Memory type: 128Mx32 GDDR5 @ 4 pcs[/li][li]Total power consumption: 75 W[/li][li]Supports up to three displays at the same time.[/li][li]Engine clock: 1354 MHz (Base) / 1455 MHz (Boost)[/li][li]Memory clock: 3500 MHz[/li][li]Cooling: Active fan-sink with 2 pin fan control[/li][li]DirectX: DX 12[/li][li]PCIe: PCIex16 Gen 3[/li]

[veeg]

Hello

Please post the complete spec’s on that psu.

@phillpower2 @Bruce

[Bruce]

and what are the storage drives?

and Netflix is web speed, which is different to PC speed.

[pvthos]

Hello

Please post the complete spec’s on that psu.

@phillpower2 @Bruce

Here the full specs

https://support.hp.com/nz-en/document/c05633516

The psu is
[ul]
[li]300 W internal uATX E-STAR 6.0 Bronze power supply[/li][/ul]

[pvthos]

and what are the storage drives?

and Netflix is web speed, which is different to PC speed.

Yes thats what i was thinking, but me and my brother has almost identical specs, and the two computers are right next to each other, excpt I have an intel processor and he AMD.. and mine is completely fine

[Bruce]

fire up your browsers and go to speedof.me (no www., no .com) on each PC and test your web speeds.
as you say, side by side, they should be the same.

so what hard drives, solid state drives do you have?
and although minor, what are the difference apart from the CPU’s?
for example, is one wireless, the other ethernet?
we know the AMD specs, what is your Intels?

[pvthos]

fire up your browsers and go to speedof.me (no www., no .com) on each PC and test your web speeds.
as you say, side by side, they should be the same.

so what hard drives, solid state drives do you have?
and although minor, what are the difference apart from the CPU’s?
for example, is one wireless, the other ethernet?
we know the AMD specs, what is your Intels?

So he has 1TB HDD and 118GB SSD
i have a 3TB HDD (upgraded) and a 223GB SSD
Both are wireless, mine intel is Intel Core i5-7400

i will post my CPU-Z results in a minute!

so here’s my full computer specs

https://support.hp.com/ro-en/document/c05547254 (ive upgraded to 16gb ram aswell as my brother)

Motherboard

Odense2-K
Figure : Odense2-K motherboard top view
[IMG alt=“Odense2-K motherboard top view”]https://support.hp.com/doc-images/60/c05240711.jpg
[ul]
[li]Form factor: uATX: 24x24 cm (9.4x9.4 in)[/li][li]Chipset: H170[/li][li]Memory sockets: 2 x DDR4[/li][li]Processor socket: LGA 1151[/li][li]Expansion Slots:[/li]

• [li]One PCIe (GEN 3) x16 socket[/li][li]One PCIe (GEN 3) x1 socket[/li][li]One M.2 socket 1, key A[/li][/ul]
  [li]For more details, see Odense2-K motherboard specifications.[/li]

Processor

Intel Core i5-7400
[ul]
[li]CPU speed: 3.0 GHz (max turbo boost - 3.5 GHz)[/li][li]CPU cores: 4[/li][li]CPU Cache: 6 MB[/li][li]TDP: 65 W[/li][li]Socket: LGA 1151[/li][/ul]

Processor upgrade information
[ul]
[li]TDP: Up to 65 W[/li][li]Socket type: LGA 1151[/li][li]Motherboard supports the following processor upgrades:[/li]

Processor	TDP	Integrated Graphics
Intel Core i7-7700 (Kabylake) 3.6 GHz Quad Core	65 W	Intel HD Graphics 630
Intel Core i5-7400 (Kabylake) 3.0 GHz Quad Core	65 W	Intel HD Graphics 630

[/ul]
Memory

8 GB
[ul]
[li]Amount: 8 GB[/li][li]Speed: PC4-19200 MB/s[/li][li]Type: DDR4-2400[/li][/ul]

Memory upgrade information
[ul]
[li]Dual channel (one DIMM per channel) memory architecture[/li][li]Two DDR4 UDIMM (288-pin) sockets[/li][li]Supports PC4-19200 (DDR4-2400)[/li][li]Supports 4 GB and 8 GB UDIMMs[/li][li]Supports up to 4 GB on 32-bit systems[/li]

NOTE:
32-bit systems cannot address a full 4.0 GB of memory.

[li]Supports up to 16 GB (unbuffered) on 64-bit computers[/li]

NOTE:
Maximum memory shown reflects the capability of the hardware and can be limited further in the operating system.

[/ul]
Video graphics

NVIDIA GeForce GTX 1050 (2 GB)
[ul]
[li]Form Factor: ATX (full height) PCB with ATX single slot bracket (fan solution is dual slot)[/li][li]Dimensions: 14.5 cm x 11.2 cm (5.7 x 4.4 in)[/li][li]Rear I/O connectors: Dual Link DVI-D + HDMI + DisplayPort[/li][li]Maximum resolution:[/li]

• [li]DVI (dual-link) resolution: 2560x1600x24bpp @ 60 Hz[/li][li]HDMI resolution: 4096x2160x24 bpp @ 60 Hz[/li][li]DisplayPort resolution: 5120x3200x24bpp @ 60 Hz / 7680x4320 @ 60 Hz YUV 420 8 bit[/li]
  

  NOTE:
  Not all ports support the highest resolutions.

  [/ul]
  [li]Memory size: 2 GB (128-bit)[/li][li]Memory type: 128Mx32 GDDR5 @ 4 pcs[/li][li]Total power consumption: 75 W[/li][li]Supports up to three displays at the same time.[/li][li]Engine clock: 1354 MHz (Base) / 1455 MHz (Boost)[/li][li]Memory clock: 3500 MHz[/li][li]Cooling: Active fan-sink with 2 pin fan control[/li][li]DirectX: DX 12[/li][li]PCIe: PCIex16 Gen 3[/li]

Integrated graphics
[ul]
[li]Integrated Intel HD Graphics[/li]

NOTE:
Integrated video is not available if a graphics card is installed.

[/ul]
Sound/Audio

Integrated audio
[ul]
[li]Audio Codec: ALC3863-CG[/li][li]High Definition (Azalia) 5.1 channel audio support[/li]

NOTE:
The motherboard supports 5.1 surround sound. If the computer does not have the required audio jacks for a 5.1 configuration, additional hardware is required to use 5.1 surround sound.

[li]Audio jack presence detection[/li]

NOTE:
An internal speaker is not included with integrated audio. External speakers or headphones are required to hear sound.

NOTE:
Integrated audio is not available if a sound card is installed.

[/ul]
Networking

Integrated Bluetooth 4.2 and Wireless LAN 802.11a/b/g/n/ac featuring Dual-band (2.4 GHz and 5.0 GHz) 1 x 1 technology
[ul]
[li]Interface: M.2[/li][li]Transmission standards: 802.11 a/b/g/n/ac[/li][li]Dual band: 2.4 GHz and 5.0 GHz[/li][/ul]

LAN: 1000BASE-T
[ul]
[li]Technology: Realtek RTL8161[/li][li]Data transfer speeds: up to 10/100/1000 Mb/s[/li][li]Transmission standards: 1000BASE-T Ethernet[/li][/ul]
Hard drive

256 GB 3D TLC Solid State
[ul]
[li]Size: 256 GB[/li][li]Interface: SATA[/li][li]Type: 3D TLC Solid State[/li][li]Width: 2.5 in (6.35 cm)[/li][/ul]
CD/DVD disc drive

No included disc drive
There is no disc drive included with this model.
Memory card reader

7-in-1 media card reader
Figure : Media card reader
[IMG alt=“Hooke media card reader”]https://support.hp.com/doc-images/946/c05547197.jpg
Supports the following cards:
[ul]
[li]Secure Digital (SD)[/li][li]Secure Digital High Capacity (SDHC)[/li][li]SDXC[/li][li]Memory Stick[/li][li]Memory Stick Select[/li][li]Memory Stick PRO[/li][li]Memory Stick MagicGate[/li][/ul]
Computer case

Chassis
[ul]
[li]Height: 36.40 cm (14.33 in)[/li][li]Width: 16.51 cm (6.50 in)[/li][li]Depth: 37.80 cm (14.88 in)[/li][li]Weight 7.15 kg (15.77 lbs) - without packaging[/li][/ul]
Power supply

Internal 180 W PSU
[ul]
[li]180 W uATX Energy Star 6.0 internal power supply[/li][/ul]
I/O ports

Front I/O ports
[ul]
[li]USB 3.0: 1[/li][li]USB 3.0-Type C: 1[/li][li]Headphone/Microphone: 1[/li][/ul]

Back I/O ports

NOTE:
The configuration might vary depending on your model (for example, if a dedicated graphics card is included). Any modifications or upgrades might change the configuration, port accessibility, and port functionality.

[ol]
[li]Figure : Odense2-K back I/O panel[/li][IMG alt=“Odense2-K back I/O panel”]https://support.hp.com/doc-images/838/c05240636.jpg
[li]USB 2.0: 2[/li][li]LAN (Ethernet)[/li][li]HDMI out: 2[/li][li]USB 3.0: 2[/li][li]Audio: Line in[/li][li]Audio: Line out[/li][li]Audio: Microphone[/li][/ol]

[pvthos]

here is mine cpu-z

https://scontent.fosl4-2.fna.fbcdn.net/v/t1.15752-9/54728295_2324500781167099_5716774236035481600_n.jpg?_nc_cat=101&_nc_ht=scontent.fosl4-2.fna&oh=d07fb6bbd74f1cfa8b0e01a9f5b0aecf&oe=5D028D03https://scontent.fosl4-1.fna.fbcdn.net/v/t1.15752-9/54519133_2216625878592056_458999225028444160_n.jpg?_nc_cat=108&_nc_ht=scontent.fosl4-1.fna&oh=16e6509c2ca10113d5cc5b0c4ff9c5af&oe=5D194152https://scontent.fosl4-2.fna.fbcdn.net/v/t1.15752-9/54525369_1110172875822092_5282127582949539840_n.jpg?_nc_cat=106&_nc_ht=scontent.fosl4-2.fna&oh=3b659335f505a79ebc14db074c851550&oe=5D14D52Dhttps://scontent.fosl4-1.fna.fbcdn.net/v/t1.15752-9/55443375_355616778387650_6481776308807270400_n.jpg?_nc_cat=103&_nc_ht=scontent.fosl4-1.fna&oh=c4a7430413ac63cc3e95f4864ab0a76c&oe=5D10C537

[URL unfurl="true"]https://scontent.fosl4-2.fna.fbcdn.net/v/t1.15752-9/55661651_775782849474076_9009121458764382208_n.jpg ?_nc_cat=106&_nc_ht=scontent.fosl4-2.fna&oh=7fa2c30c370ea49485454bda454793f2&oe=5D0DF 3A9https://scontent.fosl4-2.fna.fbcdn.net/v/t1.15752-9/55495929_417141219039662_8307302370711175168_n.jpg ?_nc_cat=106&_nc_ht=scontent.fosl4-2.fna&oh=d32b741e7d955f35b10db76284c788ce&oe=5D0BB 136https://scontent.fosl4-2.fna.fbcdn.net/v/t1.15752-9/55460140_648568428935484_1014286192289513472_n.jpg ?_nc_cat=110&_nc_ht=scontent.fosl4-2.fna&oh=b689ba46b403196bd60522ea0a20c9de&oe=5D048 B21[/URL]

[veeg]

Any updates?

[veeg]

Any updates? After 48 hrs this thread will be closed.

[pvthos]

Any updates? After 48 hrs this thread will be closed.

Nope, still no progress

[veeg]

Is that pc still under warranty ?

[veeg]

Any updates?

[phillpower2]

Thread closed due to lack of feedback from the OP.