PC shutting down and restarting without warning

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  • Elaeth
    PCHF Member
    • Dec 2018
    • 8

    #1

    PC shutting down and restarting without warning

    Hi all, i have had quite a large problem with my pc ever since i had it. this is my first one so i am relatively new to the details of the problems and solutions. the issue is that my computer shuts its self down without any error or warning at all and then re-boots its self automatically a few seconds later. this usually happens when playing high demanding games and my recently bought VR oculus rift headset. I am able to get at most an hour of play time on some games and on others a maximum of 10 minutes before the computer shuts down and re-boots. i have visited a lot of forums and have found no one with a similar issue and a solution.
    I have completely ruled out the possibility of there being any overheating as when playing the games i’ve monitored each hardware piece and all are well within the temp limit. similarly i have tested to see if the games are taking up too much processing power and everything is below even 50% on all components. I have also ruled out any software errors or viruses as ive completely deleted and reinstalled windows and my files in hope that it would fix the issue.
    i have owned this pc for just over 1 year and bought it all as one so i assume all the components should run smoothly with each other.
    My specs are here:

    CPU - Intel core i7-4790 quad core
    16 GB RAM
    64-bit windows 10
    GPU - GTX 1060 6GB
    motherboard - ASRock H81M-HDS R2.0
    PSU - cronus E-600ATV

    Have tried countless times to solve this problem but not getting anywhere, would really appreciate some advice or help. thank you
  • system
    PCHF Owner
    • Jan 2015
    • 7636

    #2
    You are currently getting advice on at least one other forum, please let us know if you wish to continue elsewhere, or to close this thread?

    It is both rude and counterproductive to seek help at more than one site at the same time.

    Comment

    • jmarket
      PCHF Owner
      • Jan 2015
      • 7636

      #3
      Hi @Elaeth,

      Have you tested your RAM to rule out bad RAM? Bad RAM can and will cause reboots.

      Comment

      • Elaeth
        PCHF Member
        • Dec 2018
        • 8

        #4
        Originally posted by jmarket
        Hi @Elaeth,

        Have you tested your RAM to rule out bad RAM? Bad RAM can and will cause reboots.
        Will try as soon as possible, thanks

        Just run a simple RAM test through the control panel and found nothing out of the ordinary, to test further would swapping RAM with different ones work to point out an error?

        Comment

        • system
          PCHF Owner
          • Jan 2015
          • 7636

          #5
          You could also try reseating the original ram too.

          Have you another PSU you can substitute to test with it?

          Comment

          • Elaeth
            PCHF Member
            • Dec 2018
            • 8

            #6
            Originally posted by gus
            You could also try reseating the original ram too.

            Have you another PSU you can substitute to test with it?
            Reseating as in removing and putting it back? I don’t have another psu at hand but if that is very much likely to be the problem I can buy an extra.

            Comment

            • system
              PCHF Owner
              • Jan 2015
              • 7636

              #7
              Yes take out the ram, blow out the slots and refit it making sure they are fully seated.

              Would not like to advise you to blame the PSU without more info on it, of which there seems to be very little info out there, which in itself is not encouraging. Perhaps @phillpower2 could advise you on your PSU??

              Comment

              • Elaeth
                PCHF Member
                • Dec 2018
                • 8

                #8
                Originally posted by gus
                Yes take out the ram, blow out the slots and refit it making sure they are fully seated.

                Would not like to advise you to blame the PSU without more info on it, of which there seems to be very little info out there, which in itself is not encouraging. Perhaps @phillpower2 could advise you on your PSU??
                Just cleaned out and put back the RAM and tested again, I seemed to have a little longer play time of 30 mins this time but it still switched off after that and had the usual issue.

                Comment

                • system
                  PCHF Owner
                  • Jan 2015
                  • 7636

                  #9
                  Can you borrow, or get hold of another PSU to test with?

                  Comment

                  • Elaeth
                    PCHF Member
                    • Dec 2018
                    • 8

                    #10
                    Originally posted by gus
                    Can you borrow, or get hold of another PSU to test with?
                    I will ask around, maybe someone I know has one

                    Comment

                    • veeg
                      PCHF Director
                      • Jul 2016
                      • 8977

                      #11
                      Any updates for us?

                      Comment

                      • Elaeth
                        PCHF Member
                        • Dec 2018
                        • 8

                        #12
                        Originally posted by vger
                        Any updates for us?
                        ive checked around and haven’t got one at hand easily, buying one is still an option if needs be

                        Comment

                        • veeg
                          PCHF Director
                          • Jul 2016
                          • 8977

                          #13
                          Any updates for us?

                          Comment

                          • veeg
                            PCHF Director
                            • Jul 2016
                            • 8977

                            #14
                            Any updates for us? After 48 hrs this thread will be closed.

                            Comment

                            • Elaeth
                              PCHF Member
                              • Dec 2018
                              • 8

                              #15
                              is it worth getting either a duplicate psu to test if there is a problem with the original or get a different one all together to replace the one I have. is it likely with all the tests and things I have ruled out that the power supply is the issue?

                              Comment

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