PC freezing issue

[tomaszterka444]

Will come back to your Speccy report below the following;

Do you mean that the DVD drive tray opened when the computer was turned off or when the computer had locked up/froze and therefore power still going through the MB.

Based on the following from your reply #3 to which you added by way of an edit the answer would be no.

No drivers are loaded when you are still in the BIOS and the computer freezing while in the BIOS suggests a hardware issue to which one or more items of hardware and a flaky PSU are possible causes.

Would strongly suggest that you try the suggestion made by Evan in his reply #5;

Please note that when using the integrated graphics solution you must both physically remove the add on video card from the MB and uninstall the drivers for the card using DDU graphics device driver removal tool which you can download for free from here

From Speccy;

Computer type: Desktop
[COLOR=rgb(184, 49, 47)]Installation Date: 2018-04-19 19:33:43
Windows Security Center
User Account Control (UAC): Enabled
Notify level: 0 - Never Notify
Firewall: Enabled
Windows Update
AutoUpdate: Download Automatically and Install at Set Scheduled time
Schedule Frequency: Every Day
Schedule Time
Windows Defender
Windows Defender: Enabled
[COLOR=rgb(184, 49, 47)]Antivirus
Antivirus: Disabled
Display Name: Windows Defender
Virus Signature Database: Up to date

There are no Windows updates installed and you have no AV protection.

Power Profile
Active power scheme: [COLOR=rgb(184, 49, 47)]High performance

Once you have removed the add on video card and its drivers you should do the following asap;

Change the Windows Power Plan to Balanced, High Performance is a form of overclocking that causes instability and overheating which in turn causes instability.

If not done already, install the drivers for the MB.

Make sure that Windows Defender is enabled, allow Defender to check for updates/do a full scan of the computer.

Fully update Windows.

Post back with an update once all of the above has been done.

The most accurate temperature and voltage readings can only be obtained in the BIOS which is not very helpful as the computer is not under any load, third party monitoring software cannot be relied upon as there are too many variables, they are not 100% accurate and do not detect or report readings for all hardware.
[/COLOR][/COLOR][/COLOR]

[COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)]
the system doesnt let me update further because it says that my procesor is too old for the updates to work

i mean when the PC freezes i can press the dvd button and it opens, so i guess the system reacts to this

i dont browse any shade websites i dont need an antivirus all my downloads are from official websites not to mention that i did clean instals and the only thing i installed where games from their websites

right now i uninstalled realtek hd drivers and google chrome just to be sure its not because of the browser

gpu drivers where reinstalled recently[/color][/color][/color]

[phillpower2]

the system doesnt let me update further because it says that my procesor is too old for the updates to work

Odd as if that were the case you would not have been able to install Windows in the first place.

Is your copy of Windows legitimate.

Speccy link here for an eleven year old Sony Vaio notebook that I have. nowhere near as good or as new as your computer but runs Windows 10 Pro and is fully up to date.

[tomaszterka444]

Odd as if that were the case you would not have been able to install Windows in the first place.

Is your copy of Windows legitimate.

Speccy link here for an eleven year old Sony Vaio notebook that I have. nowhere near as good or as new as your computer but runs Windows 10 Pro and is fully up to date.

the pc was freezing on windows 10 pro and on windows 8.1 right now
i try now different usb ports for my mouse and keyboard

[phillpower2]

Please download WVCheck and save to your Desktop.

[ul]
[li]Double click WVCheck.exe.[/li][li]As indicated by the prompt, This program can take a while depending on your hard drive space.[/li][li]Once the program is finished, please copy/paste the contents of the notepad file as a reply to this thread.[/li][/ul]

[tomaszterka444]

here is the notepad wvcheck
[HEADING=1]Windows Validation Check
Version: 1.9.12.7
Log Created On: 0119_12-06-2018[/HEADING]
[HEADING=1]INFORMATION & UPDATES
azarl@geekstogo.com
Latest versions:

http://www.demonworks.co.uk/azarl/WVCheck.exe

http://www.geekstogo.com/forum/files/go/ff6f999a4d2ea5330f7214cc9fc64d76/wvcheckexe

http://www.demonworks.co.uk/azarl/WVCheck.zip[/HEADING]
[HEADING=1]Windows Information[/HEADING]
Windows Mode: Normal
Systemroot Path: C:\Windowsa
[HEADING=1]WVCheck’s Auto Update Check[/HEADING]
[HEADING=1]Auto-Update Option: Download updates and install them automatically.[/HEADING]
Last Success Time for Update Detection: 2018-04-19 17:41:41
Last Success Time for Update Download: 2018-04-19 18:15:56
Last Success Time for Update Installation: 2018-04-19 19:09:50
[HEADING=1]WVCheck’s Registry Check Check[/HEADING]
[HEADING=1]Antiwpa: Not Found[/HEADING]
[HEADING=1]Chew7Hale: Not Found[/HEADING]
[HEADING=1]WVCheck’s File Dump[/HEADING]
[HEADING=1]C:\Windows\System32\slwga.dll
Size: 75776 bytes
Creation; 22/8/2013 6:1:40
Modification; 22/8/2013 6:1:16
MD5; 5008a32404245a18464703c745b5f4e4
Matched: slwga.dll[/HEADING]
[HEADING=1]C:\Windows\SysWOW64\slwga.dll
Size: 75776 bytes
Creation; 22/8/2013 6:1:40
Modification; 22/8/2013 6:1:16
MD5; 5008a32404245a18464703c745b5f4e4
Matched: slwga.dll[/HEADING]
[HEADING=1]C:\Windows\WinSxS\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.3.9600.16384_none_f00fea0d7 74c7988\slwga.dll
Size: 69632 bytes
Creation; 22/8/2013 13:29:27
Modification; 22/8/2013 13:29:4
MD5; 116eabea69d40607116d3717d12248ec
Matched: slwga.dll[/HEADING]
[HEADING=1]C:\Windows\WinSxS\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.3.9600.16384_none_93f14e89b eef0852\slwga.dll
Size: 75776 bytes
Creation; 22/8/2013 6:1:40
Modification; 22/8/2013 6:1:16
MD5; 5008a32404245a18464703c745b5f4e4
Matched: slwga.dll[/HEADING]
[HEADING=1]WVCheck’s Dir Dump[/HEADING]
WVCheck found no known bad directories.
[HEADING=1]WVCheck’s Missing File Check[/HEADING]
WVCheck found no missing Windows files.
[HEADING=1]WVCheck’s HOSTS File Check[/HEADING]
WVCheck found no bad lines in the hosts file.
[HEADING=1]WVCheck’s MD5 Check
EXPERIMENTAL!![/HEADING]
user32.dll - 94106eebaf6e43c7e31e26e1c378bbba

-------- End of File, program close at 0121_12-06-2018 --------
the pc keeps freezing from time to time now even tho i changed the sockets to wich i plug in my pc, i kept reading and maybe its becaue of the USB ports because when a freeze occurs the lights on the mouse and keyboard turn off
also i’ve read that it might be because of my hdmi cable (wich is connected to the monitors dvi-d port via a hdmi-dvid adapter)
edit: i was trying to install windows 10 again from a usb wich i plugged in from the back and the PC froze durning instalation, now im using the front ports going smoother

[phillpower2]

now im using the front ports going smoother

Are things still going ok using the front USB ports.

Were you using the USB 3.1 ports on the back of the chassis or did you also try the USB 2.0 ports and still get the same problem.

Windows log looks good so not sure why it would not allow you to update the previous Windows 8.1 installation.

Would strongly suggest that you try and get Windows 10 and Defender fully up to date to help keep your machine protected, the Windows updates also have patches to fix glitches in Windows that if not corrected will cause you stability issues.

[tomaszterka444]

so i installed windows 10 again, and it still keeps on freezing even when i reset the BIOS (to the point where i even had to set the date again) and after updating the bios to its latest update
i also went and tried to test a dvi-d cable (because i was using hdmi now) and it still froze
even when i tried 3 power sockets in the house it froze in all of them
and yea i pluged in my devices to the front USB ports and the 2.0 and 3.0 in the back same thing happening

really must be something wrong with the motherboard or power supply then

[phillpower2]

Would strongly suggest that you try the suggestion made by Evan in his reply #5;

Do the above, fully update Windows then post an updated Speccy url for us please.

[phillpower2]

Any update for us?

[tomaszterka444]

gave it back on warranty again trying to get my money back because no one can fix the issue and they just waste my time with meaingless benchmark tests

i guess im in for a wild ride

[phillpower2]

Thanks for the update, you will hopefully have no problem with obtaining a refund and we wish you better luck with any replacement (y)

[tomaszterka444]

well this monday im geting my PC back again, for the 4th time after the 3rd hardware change being the graphic card this time

stay tuned for more

[phillpower2]

Thanks for the update (y)

[Rustys]

gave it back on warranty again trying to get my money back because no one can fix the issue and they just waste my time with meaingless benchmark tests

i guess im in for a wild ride

I had the same issue with Dell once. Every time the system had it hick up’d I would call since if they do not have any record of it happening would have to start over with them doing the same checks and test I have already completed. I kept a list of ticket number and people I had talked too. They finally sent me a new system and have not had any issues since.

[tomaszterka444]

alright just as thought pc keeps hanging again after the gpu change

i got the pc back with a win10 home unactivated installed and started to disable things like windows update, background inteligent transfer, windows defender, superfatch
and it keeps hanging so i try to perform a factory reset to get everything back to normal and the pc hangs durning the black screen spinning circle phase and i have to hard reset

what does that mean now?