Samsung TV no sound after third Oculus Setup

[AugustusCaesar]

Strange, this TV also does’t produce any sound at all. So I guess it probably has something to do with the Oculus software, maybe?

I did the scan, nothing happened afterwards.

[phillpower2]

Download then run Speccy (free) details here this will tell you the card manufacturer, AMD and Nvidea make chips then pass them on to the likes of ASUS and other but do also make their own cards.

If I understand it correctly, I then go to Device Manager, then right-click on Monitors and click “Scan for hardware changes”?

Correct or you can select uninstall then restart the computer and allow Windows to detect and install the monitor whichever way you go be sure to create a new system restore point first.

Edit to add, sorry but you post while I was also replying, do the Speccy thing then get back to us please.

[AugustusCaesar]

Download then run Speccy (free) details here this will tell you the card manufacturer, AMD and Nvidea make chips then pass them on to the likes of ASUS and other but do also make their own cards.

Correct or you can select uninstall then restart the computer and allow Windows to detect and install the monitor whichever way you go be sure to create a new system restore point first.

Edit to add, sorry but you post while I was also replying, do the Speccy thing then get back to us please.

Okay, it says manufacturer is ATI.

[phillpower2]

ATI has been replaced by Radeon as its leading name, the card could still be another brand.

Something for you to take a look at here not suggesting that you purchase anything only to run the tool and see what it says.

[AugustusCaesar]

ATI has been replaced by Radeon as its leading name .

Something for you to take a look at here not suggesting that you purchase anything only to run the tool and see what it says.

I already did that test, it simply says my PC is Oculus Ready. As I said, I can use the Oculus Rift without Problems now. It is only the TV, and it only has the sound problem. It has it with and without the Oculus plugged in.

If I do that deinstalling the monitor, won’t it immediately disable my monitor? Do I just restart my PC then, will it automatically recognize and reinstall my monitor?

So I go to Device Manager, then Monitor, then Generic PnP Monitor (that’s how the monitor was always called there), then right-click and uninstall, then turn off and restart my PC, and then the PC does the rest?

[phillpower2]

I already did that test, it simply says my PC is Oculus Ready. As I said, I can use the Oculus Rift without Problems now. It is only the TV, and it only has the sound problem. It has it with and without the Oculus plugged in.

Had I known wouldnt have suggested it, still its something else ruled out.

f I do that deinstalling the monitor, won’t it immediately disable my monitor? Do I just restart my PC then, will it automatically recognize and reinstall my monitor?

So I go to Device Manager, then Monitor, then Generic PnP Monitor (that’s how the monitor was always called there), then right-click and uninstall, then turn off and restart my PC, and then the PC does the rest?

That is the idea, don`t forget to create a new restore point first, this will ensure that you still have the old settings to go back to should you need to.

[AugustusCaesar]

Had I known wouldnt have suggested it, still its something else ruled out.

That is the idea, don`t forget to create a new restore point first, this will ensure that you still have the old settings to go back to should you need to.

Sorry, didn’t want to sound impolite or imply you should have known .

I have made a restore point, I will try it out and report back, wish me luck!

[phillpower2]

No worries but fwiw to save time it is always best to include everything that you have tried in your first post.

I have made a restore point, I will try it out and report back, wish me luck!

Definitely wishing you good luck (y)

Got an early start in the morning so will be going offline soon I`m afraid.

[AugustusCaesar]

Had I known wouldnt have suggested it, still its something else ruled out.

That is the idea, don`t forget to create a new restore point first, this will ensure that you still have the old settings to go back to should you need to.

No, sadly it also didn’t help… I uninstalled the monitor (though it didn’t turn off my TV), restarted the PC, but nothing changed.

No worries but fwiw to save time it is always best to include everything that you have tried in your first post.

Definitely wishing you good luck (y)

Got an early start in the morning so will be going offline soon I`m afraid.

Yeah, I need to go to bed soon too, but I kinda can’t knowing I still have that problem -_- .

Sadly, it didn’t help. Still no sound. Not even completely uninstalling the Oculus Software helps. I am really getting desperate right know…

I still wondered what could have happened? Why were there no problems the first 2 times I did the setup? What happened this time? I don’t get it…

[AugustusCaesar]

Hey,

just wanted the say still nothing. I completely uninstalled Oculus, and still nothing.

[phillpower2]

Only around briefly as I am working until late today

We could do with some additional information;

Is the computer under any warranty.

Are you ok with opening up a computer if it is needed for testing, full steps will be provided by us.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

[AugustusCaesar]

Only around briefly as I am working until late today

We could do with some additional information;

Is the computer under any warranty.

Are you ok with opening up a computer if it is needed for testing, full steps will be provided by us.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

No problem, I am just glad someone is helping me, if you don’t have time now, we can do it later. A friend lent me his Laptop so I can at least finish my work I had.

No Warranty anymore.

If you provide detailed steps, then I guess I would be okay with it. But only if necessary, I never like opening my PC, only doing it occasionally to clean it. But if necessary, I would be okay with it.

http://speccy.piriform.com/results/vLjAg7eDoP2TynlYVw4L7K5

EDIT: To clarify, right now my Monitor is plugged into the DisplayPort HDMI Adapter which is plugged into the Displayport of my PC, while my Oculus is plugged into the HDMI Port.

[AugustusCaesar]

Okay, got something new.

I tried a new clean install of my GPU Drivers via AMD Radeon Settings. At first, the setup runs and then forces a reboot. After rebooting, it continues the install. When it finishes, it tells me to restart the PC, but I can choose not to. Strangely, at this point the PC actually recognizes my TV! In the Device Manager, under Sound, Video and Game Controllers it shows it as AMD HDMI Audio, and there are several instances of it under Audio Devices under Playback. There (Playback) it shows it as unplugged, and still doesn’t make sounds.

But after rebooting my PC again, it is again gone, just like before. I did a clean install twice, and it happened both times.

EDIT: i started the Program Driver Easy which checks for outdated driver, and AMD High Definition Audio Device, which would be for my TV (I suppose), is listed under “unplugged devices”. Even though my TV is plugged in.

[phillpower2]

Apologies for the delay getting back to you, Mondays are always a busy day for me and so I may not always be around

Couple of things that jumped out at me in your Speccy report, one or both may be the cause of the problem with one of the two that will definitely corrupt Windows and real soon.

Your audio is shown to be being provided by a USB Audio Class 1.0 and 2.0 Device Driver - this aside for a moment as you have more pressing things to attend to.

You are low on free storage spaces on more than one of your storage devices with the SSD that has Windows on it being the most dangerous, see my canned info below for an explanation;

Partition 1
Partition ID: Disk #0, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 9EBCF078
Size: 111 GB
Used Space: 108 GB (96%)
Free Space: 3.43 GB (4%)

On a 120GB SSD you need to have at least 30GB free at all times so that Windows can swap files around and be updated.

Please note that in order to avoid data corruption and/or mechanical HDD failure for you must always have a minimum of 20 to 25% of the HDDs or partitions overall storage capacity available as free space where Windows is installed and between 10 and 15% of a HDDs overall storage capacity available as free space if there is data only on it, the free space allows for information to be copied to and from the drive efficiently particularily important for Windows file swapping and the installation of OS and AV updates.

Not having the above can render a computer inoperable if the HDD concerned has the OS on it due to the MBR (Master Boot Record) becoming damaged/corrupt, please see information here and here

Not having enough free storage space not only causes all sorts of stability issues but also puts you at risk of malware attack because Windows cannot be updated etc, your last Windows security update was successfully installed on 20-09-16 which is real bad

Apart from Windows what else do you have on the SSD.

[AugustusCaesar]

Apologies for the delay getting back to you, Mondays are always a busy day for me and so I may not always be around

Couple of things that jumped out at me in your Speccy report, one or both may be the cause of the problem with one of the two that will definitely corrupt Windows and real soon.

Your audio is shown to be being provided by a USB Audio Class 1.0 and 2.0 Device Driver - this aside for a moment as you have more pressing things to attend to.

You are low on free storage spaces on more than one of your storage devices with the SSD that has Windows on it being the most dangerous, see my canned info below for an explanation;

Partition 1
Partition ID: Disk #0, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 9EBCF078
Size: 111 GB
Used Space: 108 GB (96%)
Free Space: 3.43 GB (4%)

On a 120GB SSD you need to have at least 30GB free at all times so that Windows can swap files around and be updated.

Please note that in order to avoid data corruption and/or mechanical HDD failure for you must always have a minimum of 20 to 25% of the HDDs or partitions overall storage capacity available as free space where Windows is installed and between 10 and 15% of a HDDs overall storage capacity available as free space if there is data only on it, the free space allows for information to be copied to and from the drive efficiently particularily important for Windows file swapping and the installation of OS and AV updates.

Not having the above can render a computer inoperable if the HDD concerned has the OS on it due to the MBR (Master Boot Record) becoming damaged/corrupt, please see information here and here

Not having enough free storage space not only causes all sorts of stability issues but also puts you at risk of malware attack because Windows cannot be updated etc, your last Windows security update was successfully installed on 20-09-16 which is real bad

Apart from Windows what else do you have on the SSD.

Didn’t I tell you not to apologize . I am glad anyone helps, I also asked for help on other forums, but no one except you answers my call for help. So thank you very much! My problem seems to be a very unique one.

About the space, yeah, I know I have way too little. E: is my Gaming Drive where I install my Games. I need to uninstall some. Other than Games, not much on it.

About C:, I tried countless times to make more space, but I never seem to get much lower. I always uninstall small programs I no longer need, I tried deleting all my Game Saves and other files, but it never gets much lower than 10GB. And it was that way for a long time, I don’t think I ever had much more. On C:, I only install Programs which I most of the times delete once I don’t need them longer. Other than that, there is of course Hardware and PC related stuff on it.

The Windows Folder takes up 52GB, Steam 16.2GB, McAfee 3.69GB, Oculus 3.65GB (sadly it can only be installed on C and under User 12.1GB, the rest are smaller programs that I still need. I am now going to move Steam to E:, so that should clear up some space.

About the security update, I was under the impression there are no more updates for Windows 7, am I wrong there? I always thought about updating to Windows 10, but I am low on cash right now, and I’m wary of it itself. But it is something I will do in the near future.