Computer not seeing video card.

[VidgamerX]

Hello, I just updated from windows xp to windows 10, and got a new video card for my computer. But for reasons unknown to me, the computer is not seeing my new video card.
I quadruple checked to make sure the card is seated properly in the pci express slot. It is powered, and the radeon logo on its side is lit up and the cooling fan for the card is working.
When I plug my monitor into the card, my monitor simply goes to sleep. The card does not show up on the device manager.

The card is a Radeon R9 Fury X
I have an AMD FX 8120 8-core processor 2.81 GHz
4 Gigs ram

[jmarket]

Hi, this card needs a power supply with a fairly healthy output, can you advise the specs of your power supply please?

[jmarket]

In light of what gus said, you must ensure that the graphics slot is selected in your BIOS.

[veeg]

Also,i am assuming that you have installed that driver for the vid card.

[Malnutrition]

Only posting this to help the thread along.

Please download MINITOOLBOX and run it.

Checkmark following boxes:


List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and post the result.

Speccy Scan.

[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

[VidgamerX]

First, yes the drivers for the card are installed, and pci is selected in the init display of bios, and I currently have a 1080 watt power supply. now for the rest:

MiniToolBox by Farbar Version: 17-06-2016
Ran by Jeffrey Davis (administrator) on 25-10-2016 at 17:31:09
Running from “C:\Users\Jeffrey Davis\Downloads”
Microsoft Windows 10 Pro (X64)
Model: GA-78LMT-S2P Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal

---

========================= Event log errors: ===============================
[HEADING=1]Application errors:[/HEADING]
Error: (10/25/2016 03:42:49 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: VIDGAMERX)
Description: Activation of app Microsoft.Windows.ShellExperienceHost_cw5n1h2txyew y!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (10/24/2016 08:27:44 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: VIDGAMERX)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (10/24/2016 08:19:41 PM) (Source: Software Protection Platform Service) (User: )
Description: Error occurred during Health check:
hr = 0x8007007E

Error: (10/24/2016 08:19:34 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004E028
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=Net workAvailable

Error: (10/24/2016 08:19:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdge.exe, version: 11.0.10240.16384, time stamp: 0x559f3c98
Faulting module name: twinapi.appcore.dll, version: 10.0.10240.16384, time stamp: 0x559f39fb
Exception code: 0xc000027b
Fault offset: 0x000000000006684f
Faulting process id: 0x12f4
Faulting application start time: 0xMicrosoftEdge.exe0
Faulting application path: MicrosoftEdge.exe1
Faulting module path: MicrosoftEdge.exe2
Report Id: MicrosoftEdge.exe3
Faulting package full name: MicrosoftEdge.exe4
Faulting package-relative application ID: MicrosoftEdge.exe5

Error: (10/24/2016 08:17:10 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x80072EE7
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=Use rLogon;SessionId=1

Error: (10/24/2016 08:17:08 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of End User License failed. hr=0x80072EE7
Sku Id=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c

Error: (10/24/2016 08:17:08 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details.
hr=0x80072EE7

Error: (10/24/2016 08:12:12 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: VIDGAMERX)
Description: Activation of app Microsoft.Windows.ShellExperienceHost_cw5n1h2txyew y!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (10/24/2016 08:11:47 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.
[HEADING=1]System errors:[/HEADING]
Error: (10/25/2016 05:21:21 PM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)
Description: The event logging service encountered an error (5) while enabling publisher {0BF2FB94-7B60-4B4D-9766-E82F658DF540} to channel Microsoft-Windows-Kernel-ShimEngine/Operational. This does not affect channel operation, but does affect the ability of the publisher to raise events to the channel. One common reason for this error is that the Provider is using ETW Provider Security and has not granted enable permissions to the Event Log service identity.

Error: (10/25/2016 05:19:35 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on Hyper-V logical processor 7 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (10/25/2016 05:19:35 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on Hyper-V logical processor 6 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (10/25/2016 05:19:35 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on Hyper-V logical processor 5 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (10/25/2016 05:19:35 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on Hyper-V logical processor 4 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (10/25/2016 05:19:35 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on Hyper-V logical processor 3 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (10/25/2016 05:19:35 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on Hyper-V logical processor 2 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (10/25/2016 05:19:35 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on Hyper-V logical processor 1 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (10/25/2016 05:19:35 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on Hyper-V logical processor 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (10/25/2016 05:05:56 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_Session2 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
[HEADING=1]Microsoft Office Sessions:[/HEADING]
Error: (10/25/2016 03:42:49 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: VIDGAMERX)
Description: Microsoft.Windows.ShellExperienceHost_cw5n1h2txyew y!App-2144927141

Error: (10/24/2016 08:27:44 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: VIDGAMERX)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141

Error: (10/24/2016 08:19:41 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x8007007E

Error: (10/24/2016 08:19:34 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004E028RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=Net workAvailable

Error: (10/24/2016 08:19:16 PM) (Source: Application Error)(User: )
Description: MicrosoftEdge.exe11.0.10240.16384559f3c98twinapi.a ppcore.dll10.0.10240.16384559f39fbc000027b00000000 0006684f12f401d22e6e5c05d045C:\Windows\SystemApps\ Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdg e.exeC:\Windows\System32\twinapi.appcore.dll61dcff 03-ff46-45f5-91c4-8b59f1d07db8Microsoft.MicrosoftEdge_20.10240.16384 .0_neutral__8wekyb3d8bbweMicrosoftEdge

Error: (10/24/2016 08:17:10 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE7RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=Use rLogon;SessionId=1

Error: (10/24/2016 08:17:08 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE74de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c

Error: (10/24/2016 08:17:08 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE700010001(0x00000000, 20:17:08:174 - https://activation-v2.sls.microsoft....tension=Retail )
00020001(0x00000000, 20:17:08:955)
00030001(0x00000000, 20:17:08:955 - https://activation-v2.sls.microsoft.com )
00030002(0x00000000, 20:17:08:955 - 0)
00040001(0x00000000, 20:17:08:955 - https://activation-v2.sls.microsoft.com )
00040002(0x00000000, 20:17:08:955 - 1, , , )
00050002(0x80072F94, 20:17:08:955 - 0, 1)
00040006(0x00000001, 20:17:08:955 - 0, https://activation-v2.sls.microsoft.com , <N/A>, <N/A>)
00020005(0x00000000, 20:17:08:955 - 0)
00020008(0x80072EE7, 20:17:08:971 - SOAPAction: " http://microsoft.com/SL/ProductActiv...ice/IssueToken "
Content-Type: text/xml; charset=utf-8
, <soap:Envelope xmlns:soap=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance " xmlns:xsd=" XML Schema " xmlns:soapenc=" http://schemas.xmlsoap.org/soap/encoding/ ">soap:BodyProductActivation http://schemas.xmlsoap.org/ws/2004/0...ty/trust/IssuePublishLicenseHD6nrmqKDeKgZhHkJqMLnzs28rr3mPApzTQv NzSvWVufVMuqhft73Cntjf6y0AU4q3/ce8R5FdfHQ8I+tWmwv3EyyPQAhJ2UqsTCFocPq435hCiNtYXsj EcZbOqctyhsZTj7IaSTTS5GpDdHtWnOileWNqrnVUhA9ltcQOU d+p6vavNPFVPiYpFAi8McwwuSLdzzaqPlTL2JQ5CmJUkkOGgZZ 20ipg/pZMCR0pUF5+ufK7uItluuo0oCmQeBABmkJ0ByokZQ9KlB1z8Eg qaFYdVTzUI/8BDIs8cA8jNCFtEPO37IqfPKyY3QU3OhSpEUzTeG+DrSBfrcQf CfLr3xT5PEKu14chL4Lvxb055lpn4EHVFC/2/VKCzTjvwXg0VrpE2QASyaED2XsILOpnE0kAtxyV3mONUMG5b07 Y/E3jPRRsQ9e1M02qGAGcqBP2I+pbf6/ogQjJhUgj0MxJy5ScfTudzGCJZVK1VSAOhmqN6ZqxyvWRz1mPL drE3VOmXgMJc6gsuIZBhCwN1UkeevffufrvXAVfAUbFecJSTu+ Kg+2r2NRJWEwcCwm1i1XZ+sXi+v5m7W7gTAA1BYwt7S22dLNb3 oUuN7simXgp9JU6xdRx3n8zSAQRjKGAeRlaR0K8aOPA95qL9QU 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00010002(0x80072EE7, 20:17:08:971 - )
00010003(0x80072EE7, 20:17:08:971)

Error: (10/24/2016 08:12:12 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: VIDGAMERX)
Description: Microsoft.Windows.ShellExperienceHost_cw5n1h2txyew y!App-2144927142

Error: (10/24/2016 08:11:47 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

=========================== Installed Programs ============================

AMD Catalyst Install Manager (HKLM...{4C261B28-F580-70A5-6123-1FC3B914CBF2}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Belkin USB Wireless Adapter (HKLM-x32...{549CE1BD-88E4-4C5E-BF75-B155624714CC}) (Version: 1.0.0.13 - Belkin) Hidden
Belkin USB Wireless Adapter (HKLM-x32...\InstallShield_{549CE1BD-88E4-4C5E-BF75-B155624714CC}) (Version: 1.0.0.13 - Belkin)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32...{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32...{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Mozilla Firefox 49.0.2 (x86 en-US) (HKLM-x32...\Mozilla Firefox 49.0.2 (x86 en-US)) (Version: 49.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32...\MozillaMaintenanceService) (Version: 49.0.2 - Mozilla)

========================= Devices: ================================

Name: Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
Description: Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Qualcomm Atheros
Service: L1C
Device ID: PCI\VEN_1969&DEV_1083&SUBSYS_E0001458&REV_C0\4&300 C63FB&0&0030
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click “Action”, and then click “Enable Device”. This starts the Enable Device wizard. Follow the instructions.

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 3565.55 MB
Available physical RAM: 2006.68 MB
Total Virtual: 4909.55 MB
Available Virtual: 3312.49 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.5 GB) (Free:840.31 GB) NTFS
2 Drive d: (12-138-SAP) (CDROM) (Total:0.75 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \VIDGAMERX

Administrator DefaultAccount Guest
Jeffrey Davis

**** End of log ****

http://speccy.piriform.com/results/wF0kVFj3aXjsxIgXzN0MtrT

[jmarket]

First, yes the drivers for the card are installed, and pci is selected in the init display of bios, and I currently have a 1080 watt power supply. now for the rest:

You should wait for Malnutrition to reply first, but you could try Updating your BIOS, and uninstallining your AMD drivers, reboot and let windows install the drivers.

[veeg]

Yes what Gus said..Also it seems that some AMD drivers are having issue’s with Win 10.

[Malnutrition]

You should wait for Malnutrition to reply first,

This sort of thing is not my area, I was just trying to add some useful information to the post… You guys go ahead with this one.

[veeg]

Ok do you have the 6/8 pin extra power cable connected? Also you do not have enough system ram to run that card,a minimum of 8 gigs of system ram is required..

[VidgamerX]

Yes, I do have the extra power cable connected. I was thinking of getting up to at least 8 gigs of ram, so I’ll upgrade my ram and get back here after doing that and seeing if that changes things.

[veeg]

Yes, I do have the extra power cable connected. I was thinking of getting up to at least 8 gigs of ram, so I’ll upgrade my ram and get back here after doing that and seeing if that changes things.

Ok…we will be here…

[VidgamerX]

Alright. I’ve got 16Gbs of RAM, computer still not seeing the video card.

[veeg]

Ok i will get back to you on this…Will research the issue with amd drivers and win 10.

[jmarket]

Are you able to test this card in another pc? Even without drivers the card should produce a watchable if low resolution image.

Did you uninstall the drivers and let windows detect and install them as previously suggested?