Sound not working

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  • Art_Layton
    PCHF Member
    • Oct 2016
    • 32

    #1

    Sound not working

    About two weeks ago I stopped getting any sound from my computer. Computer is 3-year old Dell running Windows 10. Speaker power is on. There is a red X on the speaker icon on the bottom bar. I run the troubleshooter and it doesn’t identify the problem. Suggestions where to start?
  • plodr
    PCHF Member
    • Aug 2016
    • 1021

    #2
    Any sound through headphones?

    What does Device Manager show, under Sound Video and Game controllers?

    Is Windows Audio Service started and running?

    I never go by the red x. After a Windows update and reboot (Windows 7), I get a red X over the speaker icon yet the Windows startup sound plays, sound on YouTube videos can be hard and sounds in games on my computer play with no problem. And this isn’t just one computer; we have four Windows 7 computers in the house and I’ve noted this behavior at various times on all four.

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    • Art_Layton
      PCHF Member
      • Oct 2016
      • 32

      #3
      I should mention. When I move the mouse over the red x on the sound icon, it reads “no speakers or headphones are plugged in”. But the speakers are plugged in.

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      • Art_Layton
        PCHF Member
        • Oct 2016
        • 32

        #4
        I just moved the speaker plug from the back panel connector marked “front L/R line-out connector” to “rear L/R surround connector”. Red x is gone but still no sound.

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        • jmarket
          PCHF Owner
          • Jan 2015
          • 7633

          #5
          Hi there Art and welcome to PCHF

          What is your audio setup like? 5.1? Also, what is the brand name and model of your audio setup?

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          • Art_Layton
            PCHF Member
            • Oct 2016
            • 32

            #6
            NVIDIA card; just the regular speakers that came with the computer. Not sure about 5.1; I don’t think so.

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            • Madmatt2006
              PCHF Member
              • Sep 2016
              • 175

              #7
              Hi Art What model is the Dell PC? So we can see what driver you need to reinstall for audio…
              or you could see if system restore is on, and if it is restore PC to a time before the audio issue

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              • Art_Layton
                PCHF Member
                • Oct 2016
                • 32

                #8
                Studio XPS 9000. I can only restore up to ten days ago because windows was updated. And the sound problem started more than ten days ago. Just noticed on the invoice that I purchased it six years ago.

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                • plodr
                  PCHF Member
                  • Aug 2016
                  • 1021

                  #9
                  You failed answer the three things I asked about.
                  1. Any sound through headphones?
                  2. What does Device Manager show, under Sound Video and Game controllers?
                  3. Is Windows Audio Service started and running?

                  An easy step but it will cost, is to buy an audio card and use that in place of the 6 year old inbuilt chip.

                  Integrated 7.1 channel

                  Comment

                  • Art_Layton
                    PCHF Member
                    • Oct 2016
                    • 32

                    #10
                    Windows audio service is running and starts automatically. It shows speakers not plugged in - but when I plug in the speakers in the correct outlet I get the red x on the sound icon. I don’t have any headphones to test. I have rconnected the speakers to the appropriate outlet on the back of the computer. Red x on sound icon appears. Run troubleshooter and get no diagnosis. I GUESS THE NEXT THING I WILL DO IS TRY ANOTHER SET OF SPEAKERS OR HEAD PHONES.

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                    • Madmatt2006
                      PCHF Member
                      • Sep 2016
                      • 175

                      #11
                      From what I can work out your sound card is a Sound Blaster X-Fi Xtreme Audio SB0790
                      try download the driver from here Creative Worldwide Support > Tukitietokannan ratkaisut
                      and install

                      Comment

                      • Art_Layton
                        PCHF Member
                        • Oct 2016
                        • 32

                        #12
                        Originally posted by Madmatt2006
                        From what I can work out your sound card is a Sound Blaster X-Fi Xtreme Audio SB0790
                        try download the driver from here Creative Worldwide Support > Tukitietokannan ratkaisut
                        and install
                        I don’t have that card.

                        Comment

                        • Art_Layton
                          PCHF Member
                          • Oct 2016
                          • 32

                          #13
                          Okay, connected headphones to computer. Ran diagnostics, loaded updated driver and now I have sound thru headphones - but not speaker. This is good enough. Thanks everyone for their advice.

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                          • veeg
                            PCHF Director
                            • Jul 2016
                            • 8982

                            #14
                            Originally posted by Art Layton
                            Okay, connected headphones to computer. Ran diagnostics, loaded updated driver and now I have sound thru headphones - but not speaker. This is good enough. Thanks everyone for their advice.
                            Thanks for the update..if you are sure about those external speakers not working i will mark this thread..

                            Comment

                            • plodr
                              PCHF Member
                              • Aug 2016
                              • 1021

                              #15
                              Borrow a set of speakers from a friend to see if they work. If they do, something is wrong with your speakers.

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