Running very slowly

[Furtivex]

Hi,

Let’s try this,

[ATTACH type=“full” size=“195x66”]15023[/ATTACH]
type in: cmd and press ENTER
Type in: chkdsk c: /f /r
Type in Y (Yes) and press ENTER
Close the command prompt window by typing exit and pressing ENTER
Now restart the computer using Start button → Shutdown → Restart
While the computer is booting back up, you should see a screen that says in 10 seconds a check disk will be performed. Verify if you see this screen or not, but do not press any key. Allow it to attempt to repair any bad sectors on the hard drive

Afterwards, try running the two suggested tools and give me their reports please

Describe any troubles you experience along the way

Regards

[sdanders63]

Tried the command prompt and received a message that says, “the type of file system is NTFS”

[Furtivex]

[ATTACH type=“full” size=“542x152”]15032[/ATTACH]

That is normal, but the bottom part does not appear for you? See pic above

[sdanders63]

The chkdsk c: /f /r finally worked! Attached are the two scan logs from the recommended tools.

[Furtivex]

Hi,

I’m glad to hear that The two scanners were OK, nothing really of note there that would inidicate an infection is the cause of your issues. I’d like to focus more on the state of the hard drive

First, I’d like to see the results of the chkdsk scan you ran. Follow these steps to gather the chkdsklog.txt described in the article

Regards

[sdanders63]

No sure if I did this correctly. It said, “number of events, 0”

[Furtivex]

No sure if I did this correctly. It said, “number of events, 0”

You did it correctly. FMRS cleared the relevant event viewer log.

Do this one next:

   [IMG alt="1736669886686.webp"]https://pchelpforum.net/attachments/1736669886686-webp.15023/

[ol]
[li]Type in: cmd and press ENTER[/li][li]Type in: sfc /scannow[/li][li]Press ENTER[/li][/ol]
This command usually takes a while as well, especially if it finds items to repair. Let me know how it goes

[sdanders63]

Looks like it went well. It said it found corrupt files and successfully repaired them.

[Furtivex]

Looks like it went well. It said it found corrupt files and successfully repaired them.

Excellent

Last command I’d like you to try to get to run, This is the one that FRST hung up for 60 minutes before. Let me know how it goes:

DISM /Online /Cleanup-image /Restorehealth

Then, rescan with Farbar Recovery Scan Tool and attach new FRST and Addition.txt logs. This time, however, please put a check mark in ‘List BCD’ prior to scanning

[sdanders63]

Ran the command prompt and FRST64 tool. Attached is the fixlog. I didn’t see an addition.txt log.

[Furtivex]

That was one of the original fixes, which ran to completion this time

Give me an update on how the computer is running

Also, please press the Scan button while FRST64.exe is open. This will generate the FRST and Addition.txt files for you.

[sdanders63]

Attached are the files. It is still running slowly

[Furtivex]

The logs are clean. Continue with the following checks on your hardware

ListChkdskResult by SleepyDude

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[HEADING=1][ul]
[li]Download ListChkdskResult and save it to your Desktop[/li][li]Right click on the file and select Run as administrator[/li][li]Copy and paste the contents of the ListChkdskResult.txt report in your reply[/li][/ul][/HEADING]
GSmartControl for Windows - Portable

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[HEADING=1][ul]
[li]Download GSmartControl for Windows - Portable and save it to your desktop[/li][li]Right click on gsmartcontrol.zip icon and select Extract All… then Extract[/li][li]Double click on the gsmartcontrol folder[/li][li]Right click on gsmartcontrol.exe (not .manifest) and select Run as administrator[/li][li]Allow the program to search for and list your hard drive(s)[/li][li]Double click your drive C: drive[/li][li]Go to the Self-tests tab[/li][li]Make sure that the Test Type is set to Short Self-test[/li][li]Click the Execute button[/li][li]After the test completes, click the View Output button and copy and paste the contents in your reply[/li][/ul][/HEADING]
Please download, install and run SeaTools for Windows. Run the Short Drive Self Test and skip any repairs, for now. Report the results in your reply

[sdanders63]

Attached are the ListChkdsk and GSmart logs. The SeaTools test failed.

[Furtivex]

Ok, could be a bad solid state drive if SeaTools gives a fail on it. I advise gathering the data you need from it now and replacing it when you can.