my Micorosoft account got hacked/stolen/deleted

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  • Mai_Brumec
    PCHF Member
    • Aug 2022
    • 13

    #1

    my Micorosoft account got hacked/stolen/deleted

    guys I dont know what to do personally but my microsoft account was hacked or something because when im trying to log into my Microsoft account it says that they werent able to found that accountsecond one is original but it is in Slovene so I pic translate it, I should sign up or use diffrent email address. I had minecraft on this account and I still have it on desktop launcher[ATTACH type=“full” alt=“1660900117201.png”]10454[/ATTACH], but when im trying to play it i need to choose account[ATTACH type=“full” width=“216px” alt=“1660900145005.png”]10455[/ATTACH] and when I choose my account (my account its on the photo) there is some random gmail that verification code is gonna be send in english;like it looks like somebody was in my account. I dont recognize this email in fact that was first time seeing it and i assume its bussiness email cause it ends with .ru and not .com but ive tried to look up this gmail account and it says that they dont recognize it… he also tried to get into my facebook but he couldnt i think[ATTACH type=“full” width=“740px” alt=“1660900359910.png”]10459[/ATTACH] in English:[ATTACH type=“full” width=“873px” alt=“1660900405168.png”]10460[/ATTACH]cause facebook said that they didnt let it so I really dont know what to do, I dont want to lose my minecraft and microsoft account cause I dont know if that can damage my computer.
  • veeg
    PCHF Director
    • Jul 2016
    • 8978

    #2
    Hello

    I will tag our expert for help.

    @Malnutrition

    Comment

    • Mai_Brumec
      PCHF Member
      • Aug 2022
      • 13

      #3
      Originally posted by Mai Brumec
      thanks for help
      I meant thanks for tagging expert

      Comment

      • Mai_Brumec
        PCHF Member
        • Aug 2022
        • 13

        #4
        Originally posted by veeg
        Hello

        I will tag our expert for help.

        @Malnutrition
        do you know how long it may take to expert see this?
        just asking out of curiosity

        Comment

        • veeg
          PCHF Director
          • Jul 2016
          • 8978

          #5
          It may be late in the day here (U.S.) time.

          Comment

          • Mai_Brumec
            PCHF Member
            • Aug 2022
            • 13

            #6
            Originally posted by veeg
            It may be late in the day here (U.S.) time.
            ok sure I have time I hope we can solve this problem

            Comment

            • veeg
              PCHF Director
              • Jul 2016
              • 8978

              #7
              Ok, yeah he is good at what he does..

              Comment

              • Malnutrition
                PCHF Moderator
                • Jul 2016
                • 7041

                #8
                Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.
                If you are unsure if your operating system is 32 or 64 Bit please go HERE.
                Once downloaded right click the FRST desktop icon and select “Run as administrator” from the menu"
                [IMG alt=“icon2.jpg”]https://pchelpforum.net/attachments/icon2-jpg.794/
                If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
                FRST will open with two dialogue boxes, accept the disclaimer.
                [IMG alt=“frst disclaimer.jpg”]https://pchelpforum.net/attachments/...aimer-jpg.795/

                [ol]
                [li]Accept the default whitelist options,[/li][li]If the additions.txt options box is not checked please select it.[/li][li]Then select Scan[/li][/ol]
                [IMG alt=“frst.jpg”]https://pchelpforum.net/attachments/frst-jpg.796/
                Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.
                [IMG alt=“2016-08-12_152002.jpg”]https://pchelpforum.net/attachments/...52002-jpg.797/

                Please Copy and Paste the contents of these logs in your next post for review by our Security Team[/IMG]

                Comment

                • Malnutrition
                  PCHF Moderator
                  • Jul 2016
                  • 7041

                  #9
                  @Mai Brumec any update?

                  Comment

                  • Malnutrition
                    PCHF Moderator
                    • Jul 2016
                    • 7041

                    #10
                    @Mai Brumec any update?

                    If there is no response in 48 hours, the thread will be closed.

                    Comment

                    • Mai_Brumec
                      PCHF Member
                      • Aug 2022
                      • 13

                      #11
                      Originally posted by Malnutrition
                      @Mai Brumec any update?

                      If there is no response in 48 hours, the thread will be closed.
                      I’m working on it cause it’s crashing idk what’s the reason maybe wifi cause I have bad wifi but I will keep trying

                      Comment

                      • Malnutrition
                        PCHF Moderator
                        • Jul 2016
                        • 7041

                        #12
                        You could transfer the logs via a thumb drive, or boot the machine into safemode with networking and send logs after running in normal mode.

                        Comment

                        • Mai_Brumec
                          PCHF Member
                          • Aug 2022
                          • 13

                          #13
                          the problem is
                          Originally posted by Malnutrition
                          You could transfer the logs via a thumb drive, or boot the machine into safemode with networking and send logs after running in normal mode.

                          my computer doesnt let me run program because it could be a virus says

                          Comment

                          • Mai_Brumec
                            PCHF Member
                            • Aug 2022
                            • 13

                            #14
                            Originally posted by Malnutrition
                            You could transfer the logs via a thumb drive, or boot the machine into safemode with networking and send logs after running in normal mode.

                            it says it could damage my computer

                            Comment

                            • Malnutrition
                              PCHF Moderator
                              • Jul 2016
                              • 7041

                              #15
                              Originally posted by Mai Brumec
                              it says it could damage my computer
                              It most certainly will not damage your Computer, FRST is a program widely used on many forums. Ignore the message and scan the machine,.

                              Comment

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