Viruses / Hacker ??

[Not_John_Titor]

Hi John here
I need some help with my laptop as I think I have viruses and am being hacked into

The sound on my laptop keeps going up and down on its own without any change to the sound bar and my power setting are being changed to keep it on
every time I change the power setting they get turned off and my laptop stays on instead of sleeping itself .

I found a virus on it called One DC Updater and another which I cant remember but they were in the Temp files and no Anti Virus software seems to pick either of them up
When I delete them they keep coming back so I think I have a Trojan

I have also had someones voice coming over the top of my stream on twitch before that I could not here until I looked back at the stream when I seen someone mention it in my chatroom. I downloaded the stream but someone deleted it when I sent my laptop to get fixed as my screen kept coming loose

I currently have Norton 360 for gamers and Malwarebytes installed

I also downloaded FRST 64 and have the logs for them but I dont know what I am doing or how to make a fixlist or even what needs to be fixed if anything.

I have attached the files below if anyone knows what to do with them.

I would be thankful for some help

Thanks for your time

John

[Malnutrition]

Download AV block remover .
Unzip to your desktop, Right click run as admin and follow the instructions. If it does not start, rename the AVbr.exe file to, for example, AV_br.exe
Click yes to reset hosts file.
After the machine reboots then there will be a logfile in the new folder created, post that please.

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FRST Fix.

Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

[Not_John_Titor]

is this the right file ?

[Not_John_Titor]

here is the fixlog

[Malnutrition]

is this the right file ?

No, it is the one highlighted below.

[ATTACH alt=“Capture.PNG”]10254[/ATTACH]

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Adware Cleaner

[ul]
[li]Download AdwCleaner and save it to your Desktop[/li][li]Right-click on AdwCleaner.exeand select[/li][IMG width=“18px” alt=“Spcusrh.png”]https://i.imgur.com/Spcusrh.pngRun as Administrator
[li]Accept the EULA (I accept), then click on Scan Now[/li][li]Let the scan complete[/li][li]Once the scan completes, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button[/li][li]Subsequently you may be asked to Run Basic Repair. This is optional. I would suggest holding off on this for now.[/li][li]Once the cleaning process is complete, AdwCleaner will ask you to restart your computer[/li][li]Close all other open windows and allow it to restart[/li][li]After the restart, Notepad will open with the AdwCleaner cleaning log[/li][li]Please Attach the contents of that log into your next reply to me[/li][/ul]

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ZHP cleaner Scan.

Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.
Once you have started the program, you will need to click the scanner button.
The program will close all open browsers!
Once the scan is completed, the you will want to click the Repair button.
At the end of the process you may be asked to reboot your machine.
After you reboot a report will open on your desktop.
Attach the report here in your next reply.

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Are you still having the same issues now?[/IMG]

[Not_John_Titor]

Hi again thanks for your help so far
think this is the AV remover file now
though I did notice a few red things come up when it was running
but it restarted after that so not sure if its worked right

[Not_John_Titor]

I tried adwcleaner but it never found anything
then I tried ZHP cleaner
it said it was running but nothing ever came up

[Not_John_Titor]

got it I think

[Malnutrition]

Are you still having the same issues now?

[Not_John_Titor]

yes just tried the sound on youtube
and whatever virus I have turned the sound right down again
also now I cant play efootball 22 it wont let me connect to the servers
though that might just be konami’s fault lol

[Malnutrition]

Please post these two logs for review. I am headed to sleep, but I’ll check the thread when I wake up in a few hours.

ZHP Diag Scan

Click here to download.
Save to your desktop.
Right Click Run as Admin.
Click the Options button.
Click on Check All
Then click close.
Click the Scanner button.
When complete please push the report button.
A notepad will open… attach the report in your next reply.

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Download Autologger to your desktop.
Disable your Anitivirus/Defender prior to running.

[ul]
[li]Unzip it there. – If you are unsure how to unzip a program, then use ---- http://www.7-zip.org/ ----[/li][li]Right click Autologger and run as admin. (Xp user double click)[/li][li]AVZ4 will open and scan your machine, allow this to complete.[/li][li]Upload Collectionlog.zip to your next reply.[/li][/ul]

[Malnutrition]

@Not John Titor How about an update, these two tools will show me a bit more information needed to help you.

[Malnutrition]

@Not John Titor Please update the thread, in 72 hours it will be closed if there is no reply.

[Not_John_Titor]

sorry for taking so long to get back to you
the ZHP one is in a file above
dont know what happened to the other one
I will download and post again

[Not_John_Titor]

i’m not sure which file is which
so i’ll up load the 3
i know its meant to be one of these in the folder