Password reset and notification emails are now sending correctly.
If you recently requested a password reset, please check your inbox (and spam folder just in case).
You can now reset your password and log in as normal.
Welcome back to PCHF, and thank you for your patience during our migration process!
— The PCHF Team
Welcome to PC Help Forum!
You’re viewing our community as a guest.
That means you can browse posts, but can’t yet reply or start new topics.
Join us today — it's completely free!
As a member, you'll be able to:
✅ Get personalized tech support from trusted volunteers
🦠 Work one-on-one with our Malware Removal Specialists
I have malware which is not picked up by the installed Malwarebytes. If I try to download alternative antivirus I am blocked, even in safe mode. If I download on my PC and transfer to by USB stick to the laptop even though I have renamed e.g. “VW Golf” and still in safe mode the virus knows what the download contains and again blocks me by refusing to allow me to open.
Apologies for not doing “Prework”. I am new to this site and did not know the protocol. I have just tried to run FRST , the download got through successfully, but the laptop freezes when I try to run with the cursor disappearing.
Thanks for your interest. I would love to get the Acer laptop working again even though it is running on XP which is now dated but always suited my needs.
It sounds like your best bet, if you wish to continue to use XP though PCHF advises against it due to security risks, is to re-install Windows XP from a disc or flash drive if the PC can boot from USB.
It sounds like your best bet, if you wish to continue to use XP though PCHF advises against it due to security risks, is to re-install Windows XP from a disc or flash drive if the PC can boot from USB.
Thanks for your reply. I acknowledge the risks of using XP and accept them. How do I go about re-installing from a disc which I have. The virus seems to anticipate my moves and blocks me
You’ll need to boot to the DVD/CD drive before it loads the OS. You should be able to press F9 or the corresponding Fn key to get the Boot Menu. From there you can boot to the CD/DVD drive.
We process personal data about users of our site, through the use of cookies and other technologies, to deliver our services, personalize advertising, and to analyze site activity. We may share certain information about our users with our advertising and analytics partners. For additional details, refer to our Privacy Policy.
By clicking "I AGREE" below, you agree to our Privacy Policy and our personal data processing and cookie practices as described therein. You also acknowledge that this forum may be hosted outside your country and you consent to the collection, storage, and processing of your data in the country where this forum is hosted.
Tweet
Comment