Clicked a sketchy download link, now this black search bar won't go away!

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  • lemonjuice
    PCHF Member
    • Apr 2020
    • 1

    #1

    Clicked a sketchy download link, now this black search bar won't go away!

    Hey guys! I messed up and tried to download a program from a sketchy link–tried to install Garageband for PC, and it also installed Steam? I’m an idiot. Anyway, I uninstalled both programs, but this black search bar on the top of my screen won’t go away! It’s always present on my desktop and with any program I open. Any advice? Thank you so much!

    [ATTACH type=“full” width=“600px”]6018[/ATTACH]
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    jmarket @gus @Malnutrition

    Comment

    • system
      PCHF Owner
      • Jan 2015
      • 7634

      #3
      Hello @lemonjuice

      My Name is gus and I’ll be helping you. Before we start can I ask you to read these instructions carefully and if possible print them out for use as we go through the cleaning process. Depending on what tools are in use you may not have access to these instructions.

      [ul]
      [li]Please let me know if you are receiving help at another forum on this issue so I can close this thread?[/li][li]Please [COLOR=rgb(184, 49, 47)]do not run any tools other than the ones we ask you to[/COLOR][COLOR=rgb(184, 49, 47)], some can be very dangerous and actually make things worse.[/li][li]Should any tools we ask you to use give you a security warning you can safely allow them to run, they have all been proven safe.[/li][li]Download any requested tools and [COLOR=rgb(41, 105, 176)]make sure to run them from the desktop, unless specifically instructed otherwise.[/li][li]Please do not install any other software whilst we cleanup, this can complicate the process, making cleaning impossible.[/li][li]With malware it can be impossible to determine the outcome, and whilst we will work to a positive result [COLOR=rgb(184, 49, 47)]we strongly recommend you backup all your personal files and folders before we begin.[/li][li]As we proceed with disinfecting it may appear as if your computer is back to normal, but please stay with me till I give you the all clear. In return I will do the same for you.[/li][li]Do remember the fixes used to clean your machine are meant for your computer only, and the use on another computer may cause serious damage to that machine.[/li][li]Finally, please allow me a little time to analyse any logs I request from you, I know you want your computer cleaned yesterday but please remember we are all volunteers here and we do have a life that sometimes takes us away from the forum.[/li][li]That’s the last of the fine print so lets get under way[/li][/ul]

      [COLOR=rgb(44, 130, 201)]Firstly can you tell me if that search bar is available in any other browsers you have, or just as shown in one browser?

      We need a log from Farbar Recovery Scan Tool (FRST) to examine your system. [/COLOR]
      [COLOR=rgb(44, 130, 201)]

      Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.

      If you are unsure if your operating system is 32 or 64 Bit please go HERE.

      Once downloaded right click the FRST desktop icon and select “Run as administrator” from the menu"

      [IMG alt=“icon2.jpg”]https://pchelpforum.net/attachments/icon2-jpg.112/

      If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
      Frst will open with two dialogue boxes, accept the disclaimer.

      [IMG alt=“frst disclaimer.jpg”]https://pchelpforum.net/attachments/...aimer-jpg.113/
      [ol]
      [li]Accept the default whitelist options,[/li][li]If the additions.txt options box is not checked please select it.[/li][li]Then select “Scan”[/li][/ol]
      [IMG alt=“frst.jpg”]https://pchelpforum.net/attachments/frst-jpg.114/

      Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.

      [IMG alt=“2016-08-12_152002.jpg”]https://pchelpforum.net/attachments/...52002-jpg.115/

      Please [COLOR=rgb(250, 197, 28)]COPY and PASTE the contents of these two files in your next post.[/IMG][/color][/COLOR][/COLOR][/color]

      Comment

      • system
        PCHF Owner
        • Jan 2015
        • 7634

        #4
        @lemonjuice do you still need assistance with this?

        Comment

        • system
          PCHF Owner
          • Jan 2015
          • 7634

          #5
          Thread abandoned, closed

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