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Defender popped up and claimed that quick scan produced a result of “no threats”.
The Start menu pane is coming up bright and enabled mostly, so far as I can tell for now. The Cortana and left of pgm-list items continue to be disabled as I explained earlier. I am shaky, need a breather. THANK you though!@
Well I did all that stuff you spoke of in msconfig and in task mgr, but then you say click Ok and I see no such button on task mgr and then you say click Restart yet I see no such button in task mgr nor in msconfig nor within any menu of msconfig or task mgr! my usual Restart ability is disabled because of the Start Menu ills. What do you suggest plz??
Maybe the attached partial QuickDiag log will suffice. While I earnestly appreciate all your help Malnutrition and intend to make an even larger donation than before if my problem gets solved with your help, I just can NOT cope with that filthy ProcessClose that comes up as SOS Virus. Its menu is a set of blank buttons, it truncates every single text tag everywhere on my machine; when I punch its 3rd button it comes up with a file system explorer that has all tags missing and that explorer sports 4 buttons across the top ALL of which are blank! …though I surmised correctly that the leftmost of these is a back function (or Up?). And not only that but I explained before when a subset of text tags were still showing that I was unable to navigate to a ken&vicki folder via Default or Default.migrated or Public or talk2, so what is the stinking point!? Amusingly, the only folder with a text tag within ProcessClose explorer/search is the folder entitled “Users” but it is still quite hopeless. I wish it were otherwise! I ran QuickDiag quick scan after rebooting without doodads as you requested, but as per usual it got so far and then had an “error allocating memory”, probably a memory leak which is a software programming bug. So all I can do is attach the log that had been generated to that point. But if you INSIST I pursue ProcessClose then tell me which folder to select of the 4 choices and repeat instructions please how to launch QuickDiag for that particular folder in such a manner that it will run through without snagging on memory allocation… please??
Despite the frustrations I continued messing with that horrible ProcessClose; I punched the 3rd button, navigated to the 4th folder under Users which would be “talk2”, found my Dektop by icon appearance alone, opened that, saw my usual Desktop therein, initiated QuickDiag, punched on Quick Scan option; it seemed to run without burping out the usual mem allocation error, yet the log file is no bigger than before, 176 kb, so even though no visible crash message it seemed to run just the short-ish usual abortive elapsed time and it clearly produced the usual abortive 176kb log file so I won’t both attaching it herewith cuz presumably it is nothing new. Comprende?
Outcome to this point is not entirely unsatisfactory. Start menu pane pops up dimmed and disabled upon first use but is lit and enabled on each subsequent use. Cortana and the few left side buttons are still inoperable. I’ve downloaded a totally free small app to do Restarts or Sleeps, immediate or scheduled, and whatnot so I will not require that Power button in Start. It’s a little awkward but I know as stated how to navigate to Settings. I can live with this. Problem is minor-ish. Maybe a solution awaits down the road.
[Edit: and again, I am rather convinced this is NOT malware-caused]
This may not be malware related, but there are drivers and other items that are left over from previous programs that may be interfearing with your machine. The idea behind getting these logs is to not only make sure that there is not any malware, its to also generally clean up your machine to make certain there are no software conflicts. Once you have me a log from either quick scan or ZHP diag then we can clean up all trash off of your machine then start exploring other areas.
You could alsojust run the Xspeed option with Quick Diag.
Sure OK, I probably ought to have tried the quickdiag Xspeed thing but instead I am now doing ZHPDIAG. BTW, the options opened with all boxes checked and there is no “validate” button. I proceeded to Scan. I disabled virus protection for this ZHPDiag work but naught else. My PC is up with Normal startup, the usual doodads, and my browser is running during the scan. Ok it is done w/scan and taking forever “statistics writing”. Soon I should upload the final report.
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