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Hi all, I’m new to this forum and posting on behalf of a friend who’s at his wits end. His computer has been hacked, and he paid 300 for new windows(windows 10) and Norton antivirus, when he accessed after new installs he said hacked was clever and back on pc, prior to new install he was using a vast antivirus. Can anyone help with what he should do? Would a firewall router help? He phoned up provider to try change his up add and was told no. Any help would be appreciated.
Our first priority is getting the computer clean. The best thing to do as this point is to do a clean install of Windows 10. Wipe everything and start fresh.
Once you do that, we can start getting it protected. Just out of curiosity, do the following for me:
Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.
If you are unsure if your operating system is 32 or 64 Bit please go HERE.
Once downloaded right click the FRST desktop icon and select “Run as administrator” from the menu.
If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
Frst will open with two dialogue boxes, accept the disclaimer.
Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.
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