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Hi, I was just browsing through google when I saw the notification that windows defender was turned off. I couldn’t turn it back. I restarted and opened windows defender security panel. The virus and threat option had a cross on it, there was an option to restart the virus and threat option which I clicked, then it gave the option to turn on and the defender is turned on again.
I want to know if my laptop is infected or not?
[ICODE] Results of screen317's Security Check version 1.014 --- 12/23/15 x64 (UAC is enabled) Internet Explorer 11 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Windows Defender WMI entry may not exist for antivirus; attempting automatic update.`````````Anti-malware/Other Utilities Check:````````` Java 8 Update 144 Java version 32-bit out of Date! Adobe Flash Player 26.0.0.137 Google Chrome (62.0.3202.94) Google Chrome (SetupMetrics...) ````````Process Check: objlist.exe by Laurent```````` Windows Defender MSMpEng.exe Windows Defender MSASCuiL.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: % ````````````````````End of Log`````````````````````` [/ICODE]
I take it you mean “Malwarebytes” and because it’s not listed in security check I would again assume you installed the free version. If my assumptions are correct Malwarebytes may have turned off Defender. The free version of Malwarebytes runs as the full paid for version for a period until it reverts to a second opinion scanner.
I would not suspect anything sinister at this time from what you have asked, just turn on Defender and it will run fine because if my above assumption is correct about your copy of Malwarebytes it will only operate when run manually. It is always good practice to have a realtime malware scanner and a second opinion one, but do remember NEVER run two realtime protection apps together.
I take it you mean “Malwarebytes” and because it’s not listed in security check I would again assume you installed the free version. If my assumptions are correct Malwarebytes may have turned off Defender. The free version of Malwarebytes runs as the full paid for version for a period until it reverts to a second opinion scanner.
I would not suspect anything sinister at this time from what you have asked, just turn on Defender and it will run fine because if my above assumption is correct about your copy of Malwarebytes it will only operate when run manually. It is always good practice to have a realtime malware scanner and a second opinion one, but do remember NEVER run two realtime protection apps together.
Hi, I am not actually sure of this. But windows defender detected threats when I was browsing some site and there were forced ad pops. The windows defender said it detected the threats but when I open it, it doesn’t list any threats. Also, that was when i ran the browser in sandboxed mode.
Can you post an Autoruns log for us, download from here
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the “Autoruns.exe”.
3: Click on the Options tab and then put a tick against the top three options.
4: Go to File then to Export As or Save in some versions.
5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.
Just so that you are aware our colleague gus is the malware expert here and I am in no way offering any sort of malware removal guidance only looking to see why Defender is not working for you (y)
Download then run the Malwarebytes Clean Uninstall Tool
Restart your computer, go into the Action Centre, All Settings, click on Windows Defender which is to the left and then the Open Windows Defender tab that should be in the middle of the screen, if it it is green and saying your PC is being monitored and protected that is good but I would still suggest that you select the Full scan option to the right and let gus know the results of the scan.
Hi, I uninstalled malwarebytes with the above software. Some websites had been crashing since day before yesterday, and uninstalling the malwarebytes seems to have solved it.
Regarding windows defender full scan, it found one trojan and the previous detection seems to have been the same. a screenshot, it seems to be from sandbox. But shouldn’t sandbox prevent any harmful stuff from affecting the real files?
Hi, I uninstalled malwarebytes with the above software. Some websites had been crashing since day before yesterday, and uninstalling the malwarebytes seems to have solved it.
Regarding windows defender full scan, it found one trojan and the previous detection seems to have been the same.
Sounding good up to now but would suggest that you see how things go which will also give gus a chance to get back to you.
Hello maxim123 and welcome to PCHF
My Name is Gus and I’ll be helping you. Before we start can I ask you to read these instructions carefully and if possible print them out for use as we go through the cleaning process. Depending on what tools are in use you may not have access to these instructions.
[ul]
[li]If you are unsure of any request as we progress PLEASE ASK, and remember as we proceed that there is no such thing as a silly question.[/li][li]Please let me know if you are receiving help at another forum on this issue so I can close this thread?[/li][li]At the right hand top of your first post please click on the"Watch thread" marker so you will receive an immediate alert when I reply.[/li][li]Please do not run any tools other than the ones we ask you to, some can be very dangerous and actually make things worse.[/li][li]Should any tools we ask you to use give you a security warning you can safely allow them to run, they have all been proven safe.[/li][li]Download any requested tools and make sure to run them from the desktop, unless specifically instructed otherwise.[/li][li]Please do not install any other software whilst we cleanup, this can complicate the process, making cleaning impossible.[/li][li]With malware it can be impossible to determine the outcome, and whilst we will work to a positive result we strongly recommend you backup all your personal files and folders before we begin.[/li][li]As we proceed with disinfecting it may appear as if your computer is back to normal, but please stay with me till I give you the all clear. In return I will do the same for you.[/li][li]Do remember the fixes used to clean your machine are meant for your computer only, and the use on another computer may cause serious damage to that machine.[/li][li]When your machine has been cleaned we will remove all the tools used, and also give you some tips to keep your computer clean and safe in the future.[/li][li]Finally, please allow me a little time to analyse any logs I request from you, I know you want your computer cleaned yesterday but please remember we are all volunteers here and we do have a life that sometimes takes us away from computers. If your thread gets closed due to no response from you you can PM me or a staff member and have it reopened. Should you not hear from me within 48 hours please PM me.[/li][li]That’s the last of the fine print so lets get under way:thumbsup:[/li][/ul]
We need a log from Farbar Recovery Scan Tool (FRST) to examine your system.
Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.
If you are unsure if your operating system is 32 or 64 Bit please go HERE.
Once downloaded right click the FRST desktop icon and select “Run as administrator” from the menu"
If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
Frst will open with two dialogue boxes, accept the disclaimer.
[ol]
[li]Accept the default whitelist options,[/li][li]If the additions.txt options box is not checked please select it. [/li]
[li]Then select “Scan”[/li][/ol]
Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.
Please COPY and PASTE the contents of these two files in your next post.
We will also need a log from AdwCleaner for further information.
Please download a copy of AdwCleaner from HERE, it is important to download it to your desktop.
Once downloaded to the desktop AdwCleaner will create an icon [MEDIA=imgur]eEGkHPS[/MEDIA]
Should you receive any security warnings or your User Account Control warning appears whilst you are using this application you can safely allow AdwCleaner to continue.
Before running AdwCleaner please ensure all other programs and browsers are closed, then double left click the icon to open it.
AdwCleaner will open, click the scan button to start searching.
[MEDIA=imgur]hBYSf6z[/MEDIA]
The scan may take some time to complete, and when it has any malware found will be automatically selected for quarantining. Click the “Clean” button.
[MEDIA=imgur]ftC2WaB[/MEDIA]
After a few seconds a message should tell you your computer will now reboot. Allow the reboot.
When the computer restarts a log file will be displayed, but if its closed for any reason before copying the contents, you will find a copy of the file if you navigate to C:\AdwCleaner[C#].txt (The C denotes the Cleaning log)
[MEDIA=imgur]jr9Bx9h[/MEDIA]
Please Copy and Paste the contents of the log file with your next reply.
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