virus or malware issues

[jmarket]

I need the contents of the Fix log too

[Avik_Majumder]

Here it is-

[Avik_Majumder]

Hello sir, is it ok? is my pc cleaned? or what to do next?

[jmarket]

I’m creating a new fix for you. In the meantime, how is your PC behaving?

[Avik_Majumder]

Normal. Better than before. No browser problem has happened after using the fix log..
Now I’m gonna restart my pc to check.

[jmarket]

Glad to hear that To ensure there’s no remnants left, let’s do a little more before we consider this solved

ZHP Diag Scan

Download ZHP Diag to your desktop.

1. Right Click Run as Admin.
2. Click the Options button.

Click on Check All
Then Click Validate
Then click close.

https://pchelpforum.net/attachments/upload_2017-4-26_17-16-39-png.2074

2. Click the Scanner button.

https://pchelpforum.net/attachments/upload_2017-2-23_3-32-26-png.1647

When complete please push the report button.
A notepad will open… copy and paste the report in your next reply.

Download ResetBrowser to your desktop.

Now close all open browsers. All browsers MUST be closed during this operation!

Right click and Run as Administrator

https://pchelpforum.net/attachments/vwueyaz-png.1017

Click on Reset Chrome– Allow completion.
Click on Reset Firefox-- Allow completion.
Click on Reset Internet Explorer– Allow completion.

Now reboot your machine.

Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system. Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

[Avik_Majumder]

Hello sir, I have done the steps. log files-

[Avik_Majumder]

Sir, I have been using my pc for 30 or 45 min after using the first fix log file and play a game a lil bit to check for any remaining problems because default browser was automatically opening new tabs or home pages while gaming but now its not happening…
Is it ok now?

[jmarket]

Hi there,

After analyzing your logs further, I see that your OS is pirated and we are no longer able to offer assistance for malware removal. The proof is below:
O43 - CFD: 30/08/2017 - D – C:\Users\Avik\AppData\Local\MSfree Inc
C:\Users\Avik\AppData\Local\MSfree Inc

However, you may remove the tools we’ve used by doing the following:

Please go HERE and download Delfix Save it to your desktop.

Right click the new Delfix desktop icon https://pchelpforum.net/proxy.php?image=http%3A%2F%2Fi.imgur.com%2F3gArQoZ .jpg&hash=775f3eaad488bbfdf29a381e7aa70cd5 and then click “run as administrator”

Place a tick in the following checkboxes

[ol]
[li]Remove disinfection tools[/li][li]Create registry backup[/li][li]Purge system restore[/li][/ol]

Then select “Run”

https://pchelpforum.net/proxy.php?image=http%3A%2F%2Fi.imgur.com%2FtdR6h0N .jpg&hash=bbcba585effbbf5220a64374aaf469d8

Delfix will remove the tools used to clean your PC and remove itself. When finished a .txt file will display on your desktop. A copy of this file will be also located as C:\Delfix.txt.

The reason that we do not offer assistance for malware removal for pirated OS’s is because they can be the source of infection, and it is illegal and we do not condone that here at PCHF.

As long as your PC is running good now and no more pop-ups, we can mark this as solved If you wish to further continue, a valid Windows license will need to be obtained. One can be had for as little as $10.

[jmarket]

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any staff member a Personal Message (PM) that you would like this topic re-opened.